Dover Saddlery Reviews - 948 Post-Delivery Reviews - 8.6/10
Dover Saddlery Rating
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 74% |
 Neutral | 7% | 2% |
 Negative | 15% | 24% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 14% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Dover Saddlery
Showing 1 - 50 of 3,319
Majorbehr
Site Experience FeedbackJun 26, 2026
Sadly Dover is going out of business. It was my very favorite place to shop. I love the smell of new tack.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SadStoresClosing
Post-Delivery FeedbackJun 26, 2026
I have been a Dover customer for years. I have always had help, advice, cheer and professionalism from the staff at the Branchburg NJ location. I am heartbroken that the stores are closing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ann
Post-Delivery FeedbackJun 26, 2026
I am going to miss Dover Saddlery as I have been purchasing from them over the last 25 years!! Staff have always been friendly and helpful. Sorry to see you go!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
shiny helmet
Site Experience FeedbackJun 26, 2026
you have cheapest cost for item I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jared
Site Experience FeedbackJun 26, 2026
i was good easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Alex
Site Experience FeedbackJun 26, 2026
Everything was good. Good findings and products that I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syb
Site Experience FeedbackJun 26, 2026
Just sad to see Dover leaving. Always have had very positive experiences with them I have purchased saddles through them in the padt
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maddie
Site Experience FeedbackJun 26, 2026
Easy to use and find what I’m looking for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I am thrilled to be purchasing sales items, even though it means you are all shutting. I hate that I couldn’t use my leftover gift cards though, that was a waste. If I could get money back or use the gift cards that would have been ideal.
- Overall Rating: 9
- Would Shop Here Again: 1
- Likelihood To Recommend: 7
Equinextreme
Site Experience FeedbackJun 25, 2026
Great prices on specific items if you can find the right sizes. Other items are still overpriced.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Karey
Post-Delivery FeedbackJun 25, 2026
Love the splint boots! Great quality and pretty color and at a fantastic price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
char
Site Experience FeedbackJun 25, 2026
i could not find any large saddle lemeiux sadfle pads except white who wants a white saddle pad!?! other wise i love these sales they are great
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Why is this survey being conducted AT ALL ???! Dover as a business is closing. All answers to these questions rating how good the experience with Dover was, are irrelevant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
April
Site Experience FeedbackJun 25, 2026
Great online service and easy access to each product.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Giggi
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ella
Site Experience FeedbackJun 25, 2026
Have always loved Dover, website is easy to navigate, lots of products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
GusGus
Site Experience FeedbackJun 25, 2026
I stumbled on Dover saddlery while reading about my horses condition. I found a vest for my husband and a shirt and jacket for myself on clearance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 24, 2026
Everything was easy to find and website has no issues and loaded great for everything!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buffy
Post-Delivery FeedbackJun 24, 2026
I am uncomfortable giving my money to a liquidator when vendors who have provided stock to Dover go unpaid. I will not be making any more Dover purchases.
- Overall Rating: 9
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Fue fácil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Love the saddle pads!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
JJ
Post-Delivery FeedbackJun 24, 2026
Looked everywhere for a show pad to fit my particular saddle. Only found a solution at Dover. Recommended.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Lionslax24
Site Experience FeedbackJun 24, 2026
I’ve never had issues. Always deliver on or before date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackJun 24, 2026
I love dover!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Buddy
Site Experience FeedbackJun 24, 2026
First time ordering for our granddaughter. It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teamkinhlyway
Site Experience FeedbackJun 23, 2026
Search was easy, found such good deals I tripled my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Merlin
Site Experience FeedbackJun 23, 2026
Easy to navigate site,I had ordered from Dover before,and also visited the store on Batavia,NY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
sorry you are closing! I hope AI is not responsible. .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ella
Site Experience FeedbackJun 23, 2026
Loved all of the deals! Thanks!!!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kat
Site Experience FeedbackJun 23, 2026
All good nothing bad to say. Very quick and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Golden Mom
Post-Delivery FeedbackJun 23, 2026
Both my dogs have this fleece jacket (they're twinning). Perfect on a cool day alone or under a rain jacket for extra warmth. Highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jamie
Site Experience FeedbackJun 23, 2026
Purchasing from the website was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dissatissfied
Post-Delivery FeedbackJun 23, 2026
Never sent riding pants and no refund issued!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 1
Online Shopper
Site Experience FeedbackJun 22, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ma
Post-Delivery FeedbackJun 22, 2026
I am purchasing for my granddaughter who has just started riding. Dover has always been my go to shop for my equestrian needs. The customer Service in the Huntington LI store was first rate. On line shopping is difficult to decide On the right size especially for half chaps and tall field boots. Please stay open!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Jenn
Post-Delivery FeedbackJun 22, 2026
I went to the store in Raleigh, NC because I heard the store was closing. Employees there told me the whole store is going out of business. I purchased some things that I could try on there. On the website, I purchased other things that were a known quantity and some that weren't. I'll sell the 2 prs of gloves I ordered. I loved the wool jacket and shirt. Currently, Dover doesn't take returns and I'm not sure why questions regarding this was on this survey. I won't order again because Dover won't exist. Most things offered now are out of my and my horse's size. It's really disapppointing that Dover is closing.
- Overall Rating: 8
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 8
MJCHM
Post-Delivery FeedbackJun 22, 2026
I saw there was a good sale and found and purchased great products from a great horse supply store. I then heard Dover Saddlery was going out of business and this truly breaks my heart, I will struggle to find another great equine supply store equal to Dover Saddlery :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kb19
Site Experience FeedbackJun 22, 2026
Very good, lovely store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Nothing to say just benefiting from sales due to their closing.
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Avery
Site Experience FeedbackJun 22, 2026
Shopping from Dover is so easy and convenient. They usually have everything I need, so they are my go to.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sad and upset
Post-Delivery FeedbackJun 22, 2026
Disappointed with the news surrounding PE and the rumors about suppliers not being paid by Dover.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Kat
Site Experience FeedbackJun 22, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackJun 22, 2026
I love some of the products of Dover but I wish there was more variety for us eventers! Where I live has no tack stores within a 50 minute radius so we usually order online.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
There is no other place to go to buy what I need.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mya
Site Experience FeedbackJun 21, 2026
The website was overall easy to navigate! It has multiple categories and subsections that whatever you need is right there. The only problem I had was that some items didn’t have photos, that wouldn’t completely load or the lack of photos. Overall I didn’t have a bad experience!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Great halter
Post-Delivery FeedbackJun 20, 2026
The halter is for the horse with which my granddaughter trains. She told me the halter is perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
The equine industry will MISS a Staple of the amazing shopping experience. Dover Saddlery is missed😩😩😫😫
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
I ordered tights that were on sale and in the size I always wear. They were much smaller than typical. I contacted customer service but they did not help and honestly were rude. They would not exchange for a different size and said Dover was going out of business.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 1
Online Shopper
Site Experience FeedbackJun 20, 2026
I’m buying for myself using with my parents approval, the website design is quite nice but the loading on my end is quite slow. The filter and sort button is not as helpful as I would hope. The selection is quite nice but the sizing isn’t very inclusive and the descriptions are somewhat vague. I feel that it may be a little hard for beginners or those who aren’t familiar with all the terms and different products.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9