Sue
Post-Delivery FeedbackAug 26, 2025
I love the Colorescience Sunforgetable Flex Sunscreen! Your price is excellent - especially with the automatic shipping schedule. But the product came w/o a seal on bottle. When I contacted your customer support I was told it was not necessarily a quality issue. (I’m concerned this was a used, returned item!) However, I could return product for a refund or new bottle. I decided not to go through hassle of return process and wait for re-shipping (another 10-14 days after receiving the return). Since I am enrolled in the automatic shipping every 3 months, I felt it would be too close to the next shipment date. Also I contacted the colorescience company directly and was advised that it is their practice to apply a seal to each bottle of liquid product that they produce! Therefore I am sure it was opened before sent to me. Obviously there is no sure way to tell if and how much it was used beforehand. But it does make me uncomfortable to use it. I am concerned about how useable the next shipments will be. I was hoping to have a replacement sent out immediately, but that was not the case. I’ll wait to see what happens next.