Decorative Ceiling Tiles Reviews - 83 Post-Delivery Reviews - 9.5/10
Decorative Ceiling Tiles Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 82% |
 Neutral | 14% | 18% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 80% |
Neutral | 18% | 19% |
Negative | 5% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Decorative Ceiling Tiles
Showing 1 - 50 of 705
Tkl
Site Experience FeedbackJun 15, 2026
It was an easy website to navigate and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Klaus L
Post-Delivery FeedbackJun 15, 2026
The order was delayed but customer service resolved the issue immediately.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 10
Clayman
Site Experience FeedbackJun 14, 2026
Website was great but had some difficulty with color selection for certain products, finally decided to order a color sample to be sure and was very glad a did and loved the products. Called with a question and the exchange was very positive. Seems like a great company and easy to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marc
Site Experience FeedbackJun 14, 2026
Perfect
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Kristine
Site Experience FeedbackJun 14, 2026
Very easy to navigate the website. I wish I was able to order more than 3 samples in one order, though.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robin from Florida
Site Experience FeedbackJun 13, 2026
Website was great and easy to use! A lot to choose from which I love. The photos of peoples projects are super helpful! I really need the real visual!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackJun 12, 2026
Easy to navigate, easy to make a purchase decision and easy to check out
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MCD
Site Experience FeedbackJun 11, 2026
you need to offer samples of every type of tile
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Vee Gru
Site Experience FeedbackJun 11, 2026
Was easy enough to find what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 11, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stella
Post-Delivery FeedbackJun 11, 2026
I love that you have so many tile design choices. Unfortunately the only ones I could afford are the white styrofoam ones. Nice that they come in sets. I wish more designs were offered on the styrofoam ones. The visualizer did not work well for me so I had to go on gut feeling for the design I ordered.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 10, 2026
I am planning a room make-over for a dark, manly man cave. I plan on glue-up ceiling tiles, as well as wood (or fake wood) walls, and a new floor. I am a bit bummed out I cannot get even a small portion of the ceiling tiles for color and overall look. I have designed product labels on my computer, and know from that experience that colors on the screen are not accurate with real-life or printed copies. I like the wood wall panels, but the baseboards you offer do not show colors, and I assume they are not colored at all. I was hoping to get baseboard and moldings color coordinated with the wall panels. I like the Room Visualizer, but it did not recognize where the wall ended and ceiling began. Because my project is for the bonus room above my garage, I would have liked to see how the room would have looked with not only the horizontal ceiling covered in tiles, but also the 45-degree transitions from the vertical wall to the horizontal ceiling. But overall, I am impressed with your website.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cabin
Post-Delivery FeedbackJun 10, 2026
Wonderful experience. Second house of using the tiles. Sold main house and trying to get the same feel in the retirement cabin. Looks expensive but very reasonable in creating a variety of decors. Will buy again. SOON!!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kev
Site Experience FeedbackJun 10, 2026
I'm excited to see how these grid covers look!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 9, 2026
The interaction is good. The filtering is great. However, after you filter you then need to make the selections again. No big deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 8, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
good order experience haven't received product yet
Site Experience FeedbackJun 8, 2026
website worked well & they have the product I need for my project
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackJun 8, 2026
I ordered the sample about 3 weeks ago. Never received any kind of information about what was happening with my order until I got a tracking number. It was finally delivered today and it was missing one of the pieces I ordered. The materials were good quality, but I don't know that I'll order from this company because of the lack of communication and the length of time it takes to receive your products.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 8
Online Shopper
Site Experience FeedbackJun 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
NT
Site Experience FeedbackJun 5, 2026
Easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachel M
Site Experience FeedbackJun 5, 2026
I liked that there is a large selection of affordable styrofoam crownmolding with free shipping. I would have preferred to be able to buy pre-cut inner and outer corners matching the molding I chose. This option was only available for a small number of moldings, most were not the free shipping options.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Igina
Site Experience FeedbackJun 5, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roy
Site Experience FeedbackJun 3, 2026
Price was slightly higher than Lowes but they no longer had the tile we wanted in stock. The 10% coupon was what made us buy the tiles. Looking forward to receiving them
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Herman III
Site Experience FeedbackJun 3, 2026
Plenty of selection
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tash
Site Experience FeedbackJun 2, 2026
First it was a phone consult! Excellent. Website easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Colorado Contractor
Site Experience FeedbackJun 2, 2026
There were a couple items that I had a hard time finding on the site. When you know the item number your looking for, everything is easy to find. I was looking for a couple dome accents. Ther is no search bar for these. It would be nice if you could sort through options by the size of item you are looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Post-Delivery FeedbackJun 1, 2026
Granted, all I ordered was a sample of the faux wood (maple) ceiling tiles. But the shipping, packing, and tracking accuracy was amazing. I will be placing a large order of these panels very soon. I hope I will have the same experience with a large order/delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JK
Post-Delivery FeedbackJun 1, 2026
From the minute I started looking at ceiling tiles, I began to notice that Decorative Ceiling Tiles was the most highly rated company that garnered the most trust from its customers due to product availability and frequent discounts for returning customers, of which I am. After speaking to Eric, my customer service representative for my second project, I was convinced that the Decorative Ceiling Tiles team really cares about their customer's shopping and buying experience. Eric gave me great advice, showed me examples of options and helped me decide what tiles would be best for me. I am truly impressed with Decorative Ceiling Tiles and will be returning for future sales for my home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JohnSW
Site Experience FeedbackMay 31, 2026
I would appreciate pictures of DIY installations. I only ordered a pack of 8 so that I could see how they look. First room will require 100 tiles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
MountainMan
Site Experience FeedbackMay 30, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stella
Site Experience FeedbackMay 29, 2026
Almost too many choices of styles. Some issues with the visualizer as it wanted to flip my photos upside down. I ended up with getting styrofoam tiles that I will paint myself as that was the most budget friendly option.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
from 70s to modern
Site Experience FeedbackMay 29, 2026
it was hard to get signed in and I don't think I got the 10% discount applied... I never seem to get it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackMay 29, 2026
I received the wrong item and CS made it right!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Matt
Site Experience FeedbackMay 28, 2026
We bought from you before and had a great experience and we came back for a larger project. The visualizer is awesome. That really helped us decide.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr K
Post-Delivery FeedbackMay 28, 2026
I found precisely what I was looking for in a faux tin ceiling for the Irish pub I’m building. I will be ordering soon and will send DCT photos when it’s done. It’s going to be stunning!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
tf
Site Experience FeedbackMay 27, 2026
Good... I was looking for samples for faux beams. I think your sample beams are a bit expensive, but then I haven't seen exactly what I will be getting.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 26, 2026
No issues
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nan
Site Experience FeedbackMay 26, 2026
I love Decorative Ceiling Tiles! I have used them in three rooms. The tiles are easy to install, offer a variety of decorative styles, and have sharp and consistent details. The results are crisp and realistic ceiling every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 25, 2026
Had to pay an insane amount shipping for 5 pieces of ceiling trim.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mlharris100
Site Experience FeedbackMay 24, 2026
Good today. Last time I ordered the Styrofoam crown molding you sent me the wrong corners and I still can't put it up. So, I am upset about that order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackMay 24, 2026
Been using u guys for years in my wine cellar installations. Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Red Strokes @ The Cabin
Site Experience FeedbackMay 24, 2026
Very easy to order. Large selection of products and options. Prior customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMay 23, 2026
Order came in two shipments. Haven’t installed yet
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 10
Arj
Site Experience FeedbackMay 22, 2026
When I registered with my email I didn’t get the discount code as was advertised. I had to contact the company directly, who quickly gave me the code
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JP
Site Experience FeedbackMay 21, 2026
Website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackMay 20, 2026
Decent site.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackMay 20, 2026
Pretty easy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Mr. Bouchard
Site Experience FeedbackMay 20, 2026
this purchase is a donation to help restore a building in the recreated 1940 french village at the mid atlantic air museum in reading pa
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 19, 2026
Love all of the products i have purchased. my home is beautifully transformed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chas
Site Experience FeedbackMay 19, 2026
Overall experience was good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10