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Decorative Ceiling Tiles Reviews - 784 Reviews - 9.4/10

Dec 3, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

17%19%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 1 - 20 of 784

Online Shopper

Site Experience Feedback

Nov 17, 2024

It was pretty straightforward.

fredbarnes

Site Experience Feedback

Nov 25, 2024

I think it was great. It had a huge selection of tiles. I liked the fact that they had pictures showing what the tiles would look like installed. The only thing I would improve upon is to make sure every tile pattern had an example showing what it looks like installed. Most of them did have an example, thankfully.

Ringo

Site Experience Feedback

Nov 25, 2024

Email response was great. Paying was a problem. First try a popup window said LOADING QUOTE, it just sat there. After 3 tries I got to the checkout option and I got error line and had to reloading and try several times to get it to work

amanda

Site Experience Feedback

Nov 24, 2024

ran out of product due to a mistake on our part and found this website that had the same ceiling tiles we needed, hoping they get here before thanksgiving, but will have to wait and see, wish there were more shipping options

Online Shopper

Site Experience Feedback

Nov 23, 2024

Samples should be free.

Christine B

Site Experience Feedback

Nov 23, 2024

The website is easy to navigate and once you choose your design, the check out process is easy.

Guitar Andy

Site Experience Feedback

Nov 23, 2024

If delivery and product once it arrives is on point as shopping on this website you definitely get 10 out of 10 stars. Also the affordable price is a big plus.

Gillie

Site Experience Feedback

Nov 05, 2024

I tried all the home improvement stores and couldn't find the styrofoam moulding so I found you and i got a 12% discount which. I'm not use to the shipping cost so that cost suprised me, sort of.

Mar

Site Experience Feedback

Nov 22, 2024

It was very easy to navigate the website and figure out how many tiles I needed thank you very much

Lisa Joy

Site Experience Feedback

Nov 21, 2024

I bought the ceiling tiles and absolutely love them. I painted them and they are fabulous. I'm excited for the crown molding! I wish I could send you a picture!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Fantastic experience.

Ter

Site Experience Feedback

Nov 20, 2024

I’d prefer to right after I get my product to see what I paid for

Edie

Site Experience Feedback

Nov 19, 2024

like the selection and the fact I could select the design size

cwispy

Site Experience Feedback

Nov 19, 2024

site was easy to navigate, but video showing installation of wood bams would be appreciated

Lynn

Site Experience Feedback

Nov 19, 2024

Quick and easy no complaints

Online Shopper

Site Experience Feedback

Nov 19, 2024

Very easy to use.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Good

Online Shopper

Site Experience Feedback

Nov 17, 2024

easy

itsamiabobia

Site Experience Feedback

Nov 16, 2024

My order was quick, straight to the point, and stress-free. I was pleasantly surprised that there was no shipping cost, and checkout took maybe 20 seconds.

ceiling you l;ater

Site Experience Feedback

Nov 16, 2024

nice product easy to work with