Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,297 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 6% | 7% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,224
Brad
Site Experience FeedbackSep 4, 2026
Very good pleased
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Iza
Site Experience FeedbackSep 4, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrNastyTime
Site Experience FeedbackSep 4, 2026
Great experience for people that dont know sound systems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bud
Site Experience FeedbackSep 4, 2026
Ordering and figuring out what fits your vehicle is easy. Ive been using crutchfield for over a decade. The free installation gear is a big plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boondocker
Site Experience FeedbackSep 4, 2026
I logged on looking for a specific installation harness and I found it easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
X-Hack
Site Experience FeedbackSep 4, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Easy to navigate, easy to place an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Louie
Site Experience FeedbackSep 4, 2026
everything was easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syd
Site Experience FeedbackSep 4, 2026
It was Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TK
Site Experience FeedbackSep 4, 2026
I appreciate that the system is built around was vehicle I own and what is compatible. Along with suggesting all the accessories I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noah C
Site Experience FeedbackSep 4, 2026
A few times ordering from here and everything has worked, other then I got the wrong plastic piece one time but nothing that couldn’t be slightly modified with a stemmed to work. Very happy with ordering from them before that’s why I decided to go with them and all my friends also use them. Makes audio shopping easy by telling you what fits and free instructions for mounting
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Post-Delivery FeedbackSep 4, 2026
Steve
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackSep 4, 2026
Information was clearly presented. The price was competitive and the site was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackSep 4, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackSep 4, 2026
Impressed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cisco
Site Experience FeedbackSep 4, 2026
Super GOOOOD!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DDB
Site Experience FeedbackSep 4, 2026
Purchase of this product was recommended to me by an audiophile with experience buying your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Excellent customer service: priceless
Post-Delivery FeedbackSep 4, 2026
I needed a very specific type of mount that fit the TV I have and the TV I plan to buy. The customer service person verified everything and reccomended the perfect mount. It is currently in use and exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Randy
Site Experience FeedbackSep 4, 2026
Very easy to locate and purchase the isolators for my turntable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rio
Site Experience FeedbackSep 4, 2026
fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AZChris
Site Experience FeedbackSep 4, 2026
saw the sale. needed a new receiver. selection guide helped me pick. good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert B.
Site Experience FeedbackSep 4, 2026
been a customer multiple times over several years. never had any issues. i have also refered customers to purchase items from crutchfield in order for me to install for them. my customers never had any issues ither.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff C
Site Experience FeedbackSep 4, 2026
I was a little confused as to exactly what the readyharness was compared to the harness kit I already had in my cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Enytial Designs
Site Experience FeedbackSep 4, 2026
No bad experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny B
Site Experience FeedbackSep 4, 2026
Crutchfield has been my go to source for car audio and home audio for years and years and they help you with every step of the way and make the process really simple and Fun! Thank you, Crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I like the products and the service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tondar
Site Experience FeedbackSep 4, 2026
prices have gone up!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou B.
Site Experience FeedbackSep 4, 2026
The advice, support, and prices definitely make purchasing from Crutchfield worth it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CosiCosi
Site Experience FeedbackSep 4, 2026
I love you guys, very professionals, very knowledgeable, and great products many to choose from....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
easy to use, good product descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trey
Site Experience FeedbackSep 4, 2026
It was very nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrea
Site Experience FeedbackSep 4, 2026
Finding what I was looking for on the website was quick and easy. Checkout was efficient and very clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wildman
Site Experience FeedbackSep 4, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dom
Site Experience FeedbackSep 4, 2026
Easy shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 4, 2026
Used link from text to the item I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 4, 2026
Overall good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lord Byron
Post-Delivery FeedbackSep 4, 2026
Crutchfield made it easy to pick and purchase audio products conpatible with my car including accessories that i might need for installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
Great company to purchase products from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dogwood
Post-Delivery FeedbackSep 4, 2026
Overall instruction were good if not great, biggest issue is how spread out they where. Also the pieces for the adapter required a lot more work than I expected and the fit let a bit to be desired. But once I’m everything looks good and works well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Blazing sound
Post-Delivery FeedbackSep 4, 2026
I would absolutely recommend Crucified because of the most qualified personel in the business and I now live in south Alabama where this kind of business is just not available like when I lived in the northern Virginia area!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
2ge
Site Experience FeedbackSep 4, 2026
It was very streamlined, all of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Post-Delivery FeedbackSep 4, 2026
The JVC head unit paired with the PIONEER 2 way speakers sounds amazing, fit perfectly in my 97 cougar. Next I’ll be adding an amp
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Unsighly
Site Experience FeedbackSep 4, 2026
Overall it was straight forward when it came to narrowing down my options. once that was done, getting help from the staff made things much easier in terms of any other questions i had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
Crutchfield always has competitive prices, fast shipping, and EXCELLENT customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Btret25
Post-Delivery FeedbackSep 4, 2026
I was looking for a small portable speaker, ordering was simple and arrived within a few days. The JBL is good enough for the price I paid
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jp
Site Experience FeedbackSep 4, 2026
Nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
agronomy girl
Site Experience FeedbackSep 4, 2026
great price for open box item and free shipping and i got to use my rewards
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guppy383
Post-Delivery FeedbackSep 4, 2026
Simple & easy to order your items. Staff is very knowledgeable on everything they sell
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Happy Jeep
Post-Delivery FeedbackSep 4, 2026
I ordered a stereo unit for my vehicle and unfortunately ordered the wrong model. Customer service made it very easy to exchange the wrong product for the correct one and I am very satisfied with the entire experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
picturemedebra
Site Experience FeedbackSep 4, 2026
Representatives are very professional, friendly, knowledgeable, and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10