Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,286 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 6% | 7% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 9% | 10% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,297
Online Shopper
Site Experience FeedbackAug 13, 2026
I enjoyed the site it was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnPtoy
Site Experience FeedbackAug 13, 2026
Prefect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mizzle
Site Experience FeedbackAug 13, 2026
The website was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackAug 13, 2026
ordering was fun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evan B
Site Experience FeedbackAug 13, 2026
Great Experience on Crutch Field so far. I'll know more when I receive my items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krayzieflip
Site Experience FeedbackAug 13, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackAug 13, 2026
Im very familiar with this industry so Im familiar with this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clinton B
Site Experience FeedbackAug 13, 2026
Crutchfield is always a trustoworthy website to order any car audio systems. They have reasonable prices and even free shipping. They arrive before you can even click “place order”. It’s truly an amazing website and has been for a couple decades, it also helps you figure out what audio system is best for you. Just truly a great website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 13, 2026
Easy purchase, peace of mind knowing the people who work at Crutchfield are honest and knowledgeable
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
jim
Site Experience FeedbackAug 13, 2026
Good customer service and quick responses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg02134
Post-Delivery FeedbackAug 13, 2026
Good pricing on-time deliveryh.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ThatRVGuy.
Site Experience FeedbackAug 13, 2026
I have been shopping at crutchfield since I was in highschool in the 90s. I miss being able to visit the outlet store in VA, but the website makes due while living in other parts of the country. While living in VA, we bought TVs, XM units, and car audio for our company trucks. I love crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackAug 13, 2026
It was awesome the representative is extremely knowledgeable good customer service and I like the fact that I have customer service with all my installs and he was very knowledgeable I was very satisfied I've called you guys on and off for years always ask questions this is my first time ordering though but you guys have been around for years very reputable and I love the fact that you have customer service that will help people that is my biggest reason for ordering with you guys is the knowledge and the customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Always Working
Site Experience FeedbackAug 13, 2026
Easy to navigate and find the items I needed. Nothing bad to report.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loud and proud
Site Experience FeedbackAug 13, 2026
Overall interaction was great no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Don't know
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
CTolin
Site Experience FeedbackAug 13, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russ
Site Experience FeedbackAug 13, 2026
Crutchfield shipping is the fastest in the business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old Audiophile
Site Experience FeedbackAug 13, 2026
There is nothing bad to say about it, it was all positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
keagan
Site Experience FeedbackAug 13, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old Head
Site Experience FeedbackAug 13, 2026
Competitive pricing and the website is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Thank you Randy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackAug 13, 2026
Ayden was very helpful assisting me get the best TV to match my Sennhesier soundbar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CaptNEvil
Site Experience FeedbackAug 13, 2026
This was a smaller order dollar wise but I needed clarification on the fit. Tucker was most patient, professional, and knowledgeable to assisting me. I've been following Crutchfield from afar but recently started actuall ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shrey
Site Experience FeedbackAug 13, 2026
Crutchfield offers a wide range of car stereos including wireless CarPlay capable ones. I like that they also offer the components required to install the stereo in my own vehicle.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JD
Site Experience FeedbackAug 13, 2026
The best hi-fi online store there is!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great quality.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alice
Site Experience FeedbackAug 13, 2026
Daisy added a TV we discussed over the phone to my cart last week and I decided to go ahead and purchase it today. I don't have time to go shopping and Crutchfield's customer service is so good that I really don't want to buy anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackAug 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MR Z
Post-Delivery FeedbackAug 13, 2026
Crutchfield has really good customer service. They helped me pick the right stereo for options like Bluetooth, Radio, USB, and price range. It can be difficuilt to adapt the stereo to your car. However there are many scenarios that can occur.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Took the "search" function away!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D-maxx
Site Experience FeedbackAug 13, 2026
I Love crutchfeild they have everything at your fingertips and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CKG
Site Experience FeedbackAug 13, 2026
I can always trust that I'll find the information and products I need with Crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
OZ
Site Experience FeedbackAug 13, 2026
EVERYTHING WAS EASY. WILL BE BUYING MORE FROM CRUTCHFIELD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John Marstin
Post-Delivery FeedbackAug 13, 2026
Haven’t installed yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
kb
Site Experience FeedbackAug 13, 2026
Great experience and ease of use, but also provided the information I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Too many questions
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
TR
Site Experience FeedbackAug 13, 2026
Easy and clear
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Long Timer
Site Experience FeedbackAug 13, 2026
Try them you'll like them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matthew
Site Experience FeedbackAug 13, 2026
Fast, efficient, and thorough. Flawless transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KidKiwi
Site Experience FeedbackAug 13, 2026
Was very glad they had an adapter for my factory radio harness and suggested it to me, I almost forgot I needed that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
civic dude
Site Experience FeedbackAug 13, 2026
civic dude
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geoff
Site Experience FeedbackAug 13, 2026
Very helpful in identifying what fit in my truck and what needed to be added to my order to ensure a quick installation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 13, 2026
Everything was good except 1 speaker arrived 4 days after the first speaker
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: 10
AM
Site Experience FeedbackAug 13, 2026
Seems pretty good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dws
Site Experience FeedbackAug 13, 2026
Easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music man
Site Experience FeedbackAug 13, 2026
Very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawn
Site Experience FeedbackAug 13, 2026
Great easy to use website also Nate was fantastic answering my questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CWK
Post-Delivery FeedbackAug 13, 2026
The first two lines of my shipping address were switched up. I spoke with three people and they were friendly and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10