Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,284 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,227
Matt
Site Experience FeedbackSep 3, 2026
Easy product filtering. Detailed product descriptions. Easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It’s easy and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy D
Site Experience FeedbackSep 3, 2026
Crutchfield website makes ordering parts very intuitive and provides you with everything you need to get the job done. I’m very happy with the service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bro
Site Experience FeedbackSep 3, 2026
I tell all my students to buy from Crutchfield. I have purchased from you many times, and the service and product quality have been flawless.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adwam
Site Experience FeedbackSep 3, 2026
I just looked up what I needed or wanted and it was easy to sort by low to high so I found what I was looking for pretty fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seville
Site Experience FeedbackSep 3, 2026
great customer service. easy to order. free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Commiefornia Special mustang
Site Experience FeedbackSep 3, 2026
Easy to find retro radio for 67 Mustang.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Rex
Site Experience FeedbackSep 3, 2026
Prices same as Amazon and arrives a day earlier. You always have the best selection and I can easily find something in my budget.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Agsurfr
Site Experience FeedbackSep 3, 2026
It was a breeze
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Worm
Site Experience FeedbackSep 3, 2026
Really easy to find audio for a vintage vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kaiji
Site Experience FeedbackSep 3, 2026
It's a normal site so far. Easy to purchase. The fact that there's a review right on the site itself for each products, and specs being explained by professionals. But most of all, hoping the customer service is as friendly as sweetwater if I ever need help from crutchfield
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackSep 3, 2026
Been looking for a long time. Owned speakers before
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nate
Site Experience FeedbackSep 3, 2026
It was good, no complaints other than the inconvenience of having to back order the product I wanted. No big deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paw Paw
Site Experience FeedbackSep 3, 2026
Easily found what I needed at a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EZ
Site Experience FeedbackSep 3, 2026
It’s been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrdhale
Site Experience FeedbackSep 3, 2026
I like the website, but my only complaint is I do not want to modify my vehicle to fit. So I'd like a for option to only see radios that fit my vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackSep 3, 2026
I know the recover I bought is video input compatible for a back up camera but it doesn’t specifically say that it is, or maybe I missed it. Should be included in the “specs” section but I didn’t see it, had chat gpt answer the question for me
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
HVAC Dad
Site Experience FeedbackSep 3, 2026
great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kreg
Site Experience FeedbackSep 3, 2026
Excellent experience. The ordering process was simple, the vehicle-specific fitment info was extremely helpful, and having the correct installation hardware and wiring included made the entire purchase very easy and super convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SunshineGeek
Site Experience FeedbackSep 3, 2026
I looked at the website a few times before today. I liked how Crutchfield had recommendations for the accessories so I did not need to do additional research.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EAST
Site Experience FeedbackSep 3, 2026
ONLY PEOPLE THAT KNOW THE IN AND OUTS AND GIVE ASSISTENCE WHERE AND WHEN IT IT NEEDED !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackSep 3, 2026
it works nicely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RTR
Site Experience FeedbackSep 3, 2026
Website very easy to navigate locate everything I needed. I had no issues whatsoever picked out everything I needed as far as accessories and I’m glad that the website did that for me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JeffW
Site Experience FeedbackSep 3, 2026
It was good. Knew what I wanted.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Always Satisfied
Site Experience FeedbackSep 3, 2026
I have always received courteous and responsive assistance from Crutchfield. In fact, I have purchased the majority of my home theater equipment from Crutchfield in the last two years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimo
Site Experience FeedbackSep 3, 2026
Your shipping is outstanding as well as prices that you provide to Island people on he pacific!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Big D
Site Experience FeedbackSep 3, 2026
Nice and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chicken3pc
Site Experience FeedbackSep 3, 2026
Got my first car stereo from you in 1991. Glad your still around. Great company
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brian D
Site Experience FeedbackSep 3, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trentmac
Site Experience FeedbackSep 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JACKSON
Site Experience FeedbackSep 3, 2026
IT WAS EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paige
Site Experience FeedbackSep 3, 2026
Easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
‘53 GMC
Post-Delivery FeedbackSep 3, 2026
Excellent customer service and guidance in choosing the right product for my project.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
jagur
Site Experience FeedbackSep 3, 2026
I find Crutchfield to be an excellent supplier of audio equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Site Experience FeedbackSep 3, 2026
Always a helpful place, makes car audio very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paulkitt
Site Experience FeedbackSep 3, 2026
Great experience, I was able to easily find the speakers I need for my car and love the fact that the mounting hardware and wire harness are included
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackSep 3, 2026
Good overall, I have been thinking about upgrading the stereo in my boxster for a few months now. I like that you have detailed instructions and you provided needed extras when I select the product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JimmyJames
Site Experience FeedbackSep 3, 2026
Good. More when speakers arrive
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sapper11
Site Experience FeedbackSep 3, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
all good, just needed to dig for return policy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Migue
Site Experience FeedbackSep 3, 2026
Very nice experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cp8797
Site Experience FeedbackSep 3, 2026
Good found everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Appreciate both Sonny and Jody's advice on which model radio to buy for my 2014 Subaru Outback.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Good expe
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TWOCENTS
Site Experience FeedbackSep 3, 2026
It’s easy enough to navigate. Wish there was Venmo or Cash App for purchases
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
GOOD PROCESS
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
I had researched the product with Co-pilot and choose Crutchfield because their prices was fair, shipping is free, lifetime support, and return policy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SLU
Site Experience FeedbackSep 3, 2026
Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smokey
Post-Delivery FeedbackSep 3, 2026
Crutchfield is professional, courteous and efficient. I've been buying from them since the mid-1980s. They're the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10