Crutchfield Reviews - 4,211 Post-Delivery Reviews - 9.5/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 9% | 9% |
Negative | 1% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,053
Online Shopper
Site Experience FeedbackJun 12, 2026
Easy to use, user friendly, tons of information on products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJun 12, 2026
website is very easy to navigate with good filtering for correct products for your specific car
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ATX1973
Site Experience FeedbackJun 12, 2026
I don't have much to say here. I've been a long time customer since my mid-teens. The Crutchfield customer service and audio, video expertise is 2nd to none. I honestly mean you can't find an online company with more knowledge of their craft and niche than that if Crutchfield. I highly recommend everyone shop and ask any questions you may have about all your audio, video needs to the best in the business, Crutchfield!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Redneck king heffe
Site Experience FeedbackJun 12, 2026
The use ability of the website was a 10. Very simple to maneuver. Included taxes and everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackJun 12, 2026
Iwas surprised and happy to be given free parts to complete my speaker install. Nothing bad to say about the company. Keep doing things like this and I will return for future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlos
Site Experience FeedbackJun 12, 2026
Easy to use a lot to chose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SJW
Site Experience FeedbackJun 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Ben in Baytown Texas
Site Experience FeedbackJun 12, 2026
Went easy. No issues, no complaints. Prices could be a little lower but overall, not bad. Great selection of merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJun 12, 2026
Tienda en línea donde encuentras todo lo que buscas y fácil de comprar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
issac
Site Experience FeedbackJun 12, 2026
it was easy and the benifits were nice
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
UncleTurtle
Site Experience FeedbackJun 12, 2026
Great website to easy learn about products and if you need to call , their staff are easy to work with to find the correct product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJun 12, 2026
Super simple, except that I could not sign in, it just continuously loaded.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bernie
Site Experience FeedbackJun 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baileyaa78
Site Experience FeedbackJun 12, 2026
The website is very easy to navigate, customer service is incredible, the representatives that you have are extremely knowledgeable and very helpful. I was a little nervous at first to attack the project that I have but the rap I talked to made me feel very confident that I have the ability to knock that job out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MagicMan63
Site Experience FeedbackJun 12, 2026
Site is intuitive and fairly easy to find what you are looking for. I didn't have any issues with the site so really don't have any negatives to give. Prices are competitive and I like the fact I'm confident when I put my vehicle info in, I'm getting what I need to do my installs. And usually the other hardware needed is included. Very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Livewire
Site Experience FeedbackJun 12, 2026
The website takes a long time to load for me on my phone, but once loaded easy to navigate. I have been purchasing and connecting with Crutchfield since 1975 the fun never stops Thanks for being there
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Easy and things I might need were indicated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DIY Gene
Site Experience FeedbackJun 12, 2026
I have been very satisfied with Crutchfield and the online system is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackJun 12, 2026
Good details
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Very easy from my phone using applepay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robd
Site Experience FeedbackJun 12, 2026
Your reputation makes it easier to ease the burden of worrying about not receiving a product or customer support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
I used to buy from Crutchfield decades ago. My new phone and old stereo do not get along. I didn't shop anyplace else. You are a little more expensive but I KNOW I will be getting everything I need and that is worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
oldsman
Site Experience FeedbackJun 12, 2026
very easily done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BGZ
Site Experience FeedbackJun 12, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Dennis
Site Experience FeedbackJun 12, 2026
Homer was amazing. Very knowledgeable and relieved my fears and frustrations immediately
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackJun 12, 2026
It was good
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
P
Site Experience FeedbackJun 12, 2026
Chat with advisor was too generic Should be more personal
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ed L
Site Experience FeedbackJun 12, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cmack
Site Experience FeedbackJun 12, 2026
Great way to compare options and understand what different types of products are out there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
steve
Post-Delivery FeedbackJun 12, 2026
have not installed yet
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Great
Site Experience FeedbackJun 12, 2026
Easy to navigate website. Good layout and reviews are relevant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Khanh duong
Site Experience FeedbackJun 12, 2026
Great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Site Experience FeedbackJun 12, 2026
I did call for assistance. The person I spoke with was very knowledgeable and helpful.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Johnny
Site Experience FeedbackJun 12, 2026
no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlos
Site Experience FeedbackJun 12, 2026
I would like a easier way to shop for speakers for all around the vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mopar
Site Experience FeedbackJun 12, 2026
Good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
okay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sean
Site Experience FeedbackJun 12, 2026
Always a pleasure to interact with Crutchfield. I'm happy to tell friends and family about the company. Thanks much! Schaun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve L.
Post-Delivery FeedbackJun 12, 2026
Crutchfield supplies quality products at a good price and unbelievable support for installation of car audio. Some orders include accessories like installation kits at no additional charge. Crutchfield makes it easy to do it yourself and save some big bucks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Johnny
Site Experience FeedbackJun 12, 2026
It was swift and greatly cheap
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skeeter
Site Experience FeedbackJun 12, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackJun 12, 2026
it was great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DAVE
Site Experience FeedbackJun 12, 2026
ALWAYS HAVE WHAT I NEED
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJCAPRN
Site Experience FeedbackJun 12, 2026
The website was very clear and informative, but speaking to someone really helped me decide.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny
Site Experience FeedbackJun 12, 2026
easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolfgang
Site Experience FeedbackJun 12, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FreightDog
Site Experience FeedbackJun 12, 2026
My older Alpline KTP-445U failed and needed a replacement. Tried to get another KTP-445U, but they are discontinued. I did find a unit very similar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ali
Site Experience FeedbackJun 12, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RK
Site Experience FeedbackJun 12, 2026
Ordered online via smart phone. Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10