Crutchfield Reviews - 4,213 Post-Delivery Reviews - 9.5/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 9% | 9% |
Negative | 1% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,027
gerry
Site Experience FeedbackJun 13, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trex-N-Efx
Site Experience FeedbackJun 13, 2026
I found what I was looking for. One thing I don’t like, is you can’t remove a single item when you add a suggested item.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Baply
Site Experience FeedbackJun 13, 2026
Everything was pretty simple. It let me know that it works with my vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Post-Delivery FeedbackJun 13, 2026
Good price and great reviews
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Matt
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flibberty Gibbet
Site Experience FeedbackJun 13, 2026
It was a typical experience.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
seb
Site Experience FeedbackJun 13, 2026
Easy to navigate and find what I was looking for, I would definitely use crutchfield again for future products.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B-rad
Site Experience FeedbackJun 13, 2026
Right product, right price, and right now!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 13, 2026
I had a great easy experience thanks cruchfields
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Uncle B
Post-Delivery FeedbackJun 13, 2026
Crutchfield is and always has been great, and their customer service is unmatched. They included everything I needed for the installation—including the exact wiring harnesses, brackets, and detailed instructions. The only downside was the usual hassle of squeezing hands into tight spaces, but I’d recommend them to anyone in a heartbeat because they make the whole process foolproof.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
b snead
Site Experience FeedbackJun 13, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanlife
Site Experience FeedbackJun 13, 2026
Very easy and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Bend
Site Experience FeedbackJun 13, 2026
I loved the ability on the site to check to make sure the speakers would fit my car first. I loved how you are sending a manual on how to install. This are wonderful features.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
danmdevries
Site Experience FeedbackJun 13, 2026
No issues. Just as has been the case since I first ordered from a paper catalog in the 90's
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kevman33
Site Experience FeedbackJun 13, 2026
I believe the website operated smoothly and the checkout process was flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chill Billy rockstar from the other side
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crutchfieldisgreat09
Post-Delivery FeedbackJun 13, 2026
I'm highly satisfied with my recent purchase from Crutchfield and would recommend them because I've never had a bad experience with their products, website, or service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ABH
Site Experience FeedbackJun 13, 2026
This survey is a little long. I buy from Crutchfield when I want to be absolutely sure that I get my money's worth. I'm a low-end customer, but that means I really value the money I am spending.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 13, 2026
Great website, support, and product information. Ease of use and great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kurt
Site Experience FeedbackJun 13, 2026
was easy to find what ! was looking for. no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiowa
Site Experience FeedbackJun 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SavageButcheress
Site Experience FeedbackJun 13, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 13, 2026
I have only good things to say- I have used Zcrutchfield in the past with great results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackJun 13, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
NR
Site Experience FeedbackJun 13, 2026
Easy to find and purchase the product very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thanks for publishing Specs I needed to know!
Site Experience FeedbackJun 13, 2026
Purchase necessary, after realizing the wire I bought the day before was not code rated for domestic in-wall application, and I will use a licensed electrician to install, so had to get it right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 13, 2026
Ordering speakers online was fast and easy. Bonus for including the adapter, wiring adapter and schematics.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lex
Site Experience FeedbackJun 13, 2026
All good, I like the free install hardware and instructions because I diy always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barry
Site Experience FeedbackJun 13, 2026
Don't even look anywhere else, Crutchfield is always my favorite.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Well organized and efficient
Site Experience FeedbackJun 13, 2026
Well organized and efficient
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJun 13, 2026
I really think it's just super easy to spend money here LOL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Double R
Post-Delivery FeedbackJun 13, 2026
purchased a radio & installation kit. Like the product have not had it installed yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
BostonJef
Post-Delivery FeedbackJun 13, 2026
Talked to support to help me understand the products I had narrowed down to. Employee was knowledgeable and truly help me to make my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Squid
Post-Delivery FeedbackJun 13, 2026
I have a 2002 Ford Mustang GT that came stock with a Mach 460 Audio system. I know now that this is an eight speaker system. I was not able to determine that from your website or through my chat with your expert. So, I bought 6 new speakers from you. I am short 2 tweeters for the rear. Additionally, the installation instructions provided are for the base audio system, not the Mach 460. Speaker removal and installation for the rear is completely different, and a lot more complicated, that the instructions suggest.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 6
Bob
Site Experience FeedbackJun 13, 2026
The only bad part was that in order to get the parts I needed I had to choose a radio first
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Trey
Site Experience FeedbackJun 13, 2026
I had a little trouble with speaker size for my truck but I called and a very nice lady named Andrea helped me out, A LOT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Post-Delivery FeedbackJun 13, 2026
Easy ordering and purchase. Delivery fast. No problems at all. As always, Crutchfield delivers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dan
Site Experience FeedbackJun 13, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bruce
Post-Delivery FeedbackJun 13, 2026
Website had very clear photos and the Specifications were well done. Customer Ratings were high and the Price was Fair.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
mawhaha
Site Experience FeedbackJun 13, 2026
The website has gotten better over the years, keep it up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pioneer Car Play in a Honda Fit
Post-Delivery FeedbackJun 13, 2026
Great equipment and wiring connections. Easy install for the most part. Your customer support was excellent and the rep basically knew my question before I asked, had videos and support information which steered me well. Thank you!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kevin
Site Experience FeedbackJun 13, 2026
Always a great site and very helpful people. A pleasure to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christine
Site Experience FeedbackJun 13, 2026
Again, state the dates sales will end. This dynamic pricing bullshit is beneath you guys.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackJun 13, 2026
I worked with Nate to buy an upgraded system for my Miata. He was very helpful and friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slick
Post-Delivery FeedbackJun 13, 2026
All the kicker speakers were perfect and have great sound, power and clarity. I wasn’t a fan of the connection from the speakers and the adapter. Can easily be stripped and I wonder about the longevity of that connection.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Goat2324
Site Experience FeedbackJun 13, 2026
Check out was simple and fast.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 13, 2026
It did not add any more volume or clarity to the system
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Al
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Dave
Site Experience FeedbackJun 13, 2026
I have been planning to purchase truck speakers for some time. Finally did it today with no issues. The products were in stock and the process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10