Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating based on 4,221 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 5% | 6% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,221
Tony
Site Experience FeedbackJun 30, 2026
Found what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Syed
Site Experience FeedbackJun 30, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Calidad Excelencia
Site Experience FeedbackJun 30, 2026
Asta el momento no tengo nada malo que decir fue una experiencia excelente
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Djepp
Site Experience FeedbackJun 30, 2026
Pretty cut and dry
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Daver
Site Experience FeedbackJun 30, 2026
I wish I knew how long the sale lasted so that I could possibly have waited to talk with a Customer service Rep in the Morning - I was afraid the sale might be off tomorrow. However, IF the Professional Installer doesn't need the suggested wiring harness, I'm sure the Crutchfield will allow me to return it. Great sale price and able to purchase accessories to fit my 2013 Corolla!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Victor
Site Experience FeedbackJun 30, 2026
So far very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rockamur
Site Experience FeedbackJun 30, 2026
I felt i needed some new, bigger JBL speakers than my existing Stage A190's - which I believe i also purchased from Crutchfield ( can't wait to see the look on my wife's face when they show up...)
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 30, 2026
Always been my goto for ordering audio, like the way all the specs are listed to compare
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bibs
Site Experience FeedbackJun 30, 2026
Always quality item, prices, shipping and advice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grumpy old man
Site Experience FeedbackJun 30, 2026
It went great, quick and what I needed was on sale and I'll get it by Friday
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
First time shopping at Crutchfield, highly recommended in online spaces. Though I am skeptical about the expected conditions of open box items, not sure if 15% is really worth the risk and hassle of returning if there were to be blemishes. Which is why I've opted for new.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 30, 2026
Good and very long
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ws9Formula
Site Experience FeedbackJun 30, 2026
Finally completing the hardware purchases for my N/A '96 Formula Firebird
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ttops
Site Experience FeedbackJun 30, 2026
Easy to navigate website and great details on all of the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dmt411
Site Experience FeedbackJun 30, 2026
The site is informative and useful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickieford
Site Experience FeedbackJun 30, 2026
Great as always overall process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
crutch_newbie
Site Experience FeedbackJun 30, 2026
Good selection of items, easy to find and research products plus Crutchfield has an industry-wide good reputation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 30, 2026
website works great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick / Underdog
Site Experience FeedbackJun 30, 2026
Very nice and easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tony2T
Site Experience FeedbackJun 30, 2026
Amazing as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ogre
Site Experience FeedbackJun 30, 2026
We just purchased a 2018 sienna. Needed to upgrade entertainment/ navigation system chated with Jonesy and he found a JVC unit with everything that we wanted. Great service and easy ordering Can't wait to receive the unit so I can get it installed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry’s thoughts
Site Experience FeedbackJun 30, 2026
Buying from Crutchfield is always easy to find what I want and to make the purchase knowing I will receive my order fairly promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
Your delivery times are much faster than Amazon and you have active customer support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
jim
Site Experience FeedbackJun 30, 2026
i agree with others. best store ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TNJK
Site Experience FeedbackJun 30, 2026
I knew what I wanted and Crutchfield made my purchasing experience and check out extremely easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Senior Rocker
Site Experience FeedbackJun 30, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Howard G
Site Experience FeedbackJun 30, 2026
I try to always buy car audio from Crutchfield. I like that I can chat and make sure everything I need is included for the install and I have no other concerns or questions. The employees are super knowledgeable and make my large purchase feel complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Site Experience FeedbackJun 30, 2026
Website is easy to navigate and understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adaba
Site Experience FeedbackJun 30, 2026
good interaction; knowledgable; I would like if you had price matching since part of my purchase was made through another dealer at a much lower price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
NHBoater86
Post-Delivery FeedbackJun 30, 2026
I got some good kicker speakers for my boat and they were pretty easy to install once I figured out a couple things. The crimper tool I bought from crutchfield is junk. The head unit looks more complicated to install than expected but will give it a shot. Crutchfield is my go to for audio diy systems.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
80’s man
Site Experience FeedbackJun 30, 2026
Best place for all your audio needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Dawg
Site Experience FeedbackJun 30, 2026
All around great experience. Had little trouble finding what I needed, and what little questions I had the customer service rep answered within a minute and gave me even more information which was super useful.
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 7
Great experience
Site Experience FeedbackJun 30, 2026
My ordering experience was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MH
Site Experience FeedbackJun 30, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bryson
Post-Delivery FeedbackJun 30, 2026
Great service.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Johnny
Site Experience FeedbackJun 30, 2026
It was smooth as butter, ya feel me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Post-Delivery FeedbackJun 30, 2026
It was great that you offered a mounting and pigtail adapters for my application. Thanks for the heads-up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
All-around positive
Site Experience FeedbackJun 30, 2026
We did some major comparison shopping for a 50th birthday present of a hifi system and we found multiple components on a variety of sites. Crutchfield was the only source we considered for speakers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny K
Site Experience FeedbackJun 30, 2026
Easy to navigate, compare options, read reviews. Outstanding!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DaveI
Site Experience FeedbackJun 30, 2026
Always a pleasure shopping with Crutchfield. I've been a customer for over 40 years and you all are the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rigoberto
Site Experience FeedbackJun 30, 2026
Love Crutchfield. Customer service is the best in the business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark C.
Site Experience FeedbackJun 30, 2026
Spent hours and hours you your site researching speakers and music/network audio receiver (non-home theater).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lineman 1
Site Experience FeedbackJun 30, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My f150
Site Experience FeedbackJun 30, 2026
Great website. Almost too many choices
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Smitty12b
Site Experience FeedbackJun 30, 2026
Everything went well, smooth and easy to navigate and complete my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 30, 2026
Easy to find what I wanted, receive input from service people and simple to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slim
Site Experience FeedbackJun 30, 2026
The website is very easy to navigate and all items are described in detail. I have had nothing but positive experiences on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10