Crutchfield Reviews - 4,213 Post-Delivery Reviews - 9.5/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,043
Hugh Jardon
Site Experience FeedbackJun 17, 2026
great suggestions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Site Experience FeedbackJun 17, 2026
Excellent product choices. Have always heard positive feedback about Crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackJun 17, 2026
Easy to find everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ducky
Site Experience FeedbackJun 17, 2026
Super easy to understand what my car needs and what items are compatible! Also, the compare feature is super awesome, makes it quick and easy to choose the best option!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cgwan
Post-Delivery FeedbackJun 17, 2026
Good website showing details of the products and the customer service is excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sweet Jones
Site Experience FeedbackJun 17, 2026
Easy to order Information on products Variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MildToWild
Site Experience FeedbackJun 17, 2026
Always the best place to get the right parts for your install without guesswork and always accurate and website is very user friendly👍
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
RJ
Site Experience FeedbackJun 17, 2026
Good and bad. Tried to purchase using phone, no luck. Went online on computer, no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silence
Site Experience FeedbackJun 17, 2026
My interaction was good. I've never had a issue making a purches nor have I had any issue finds products in there site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
50 yr customer
Site Experience FeedbackJun 17, 2026
Keeps me up to date on latest products with no fluff or hardline sales tactics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daniel D
Site Experience FeedbackJun 17, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CRon
Site Experience FeedbackJun 17, 2026
I had no issues with the website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hope
Site Experience FeedbackJun 17, 2026
I was looking for replacement speakers for my car and found them. The search and filtering functions work well in lesding me to the information I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Willy
Site Experience FeedbackJun 17, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gary
Site Experience FeedbackJun 17, 2026
The product I ordered was available on other websites. Disappointed that it is back ordered. However, I am a loyal customer and trust ordering from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chip
Site Experience FeedbackJun 17, 2026
Great user experience for shopping & comparing products, listening to reviews and ultimately getting the right component for my system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jackson
Site Experience FeedbackJun 17, 2026
I always feel good about using the website for car equipment!!!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Monito
Site Experience FeedbackJun 17, 2026
Easy to find stuff. the recommendations for harnesses etc. was awesome. Prices are good and I'm confident everything will match.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dwarf66
Site Experience FeedbackJun 17, 2026
Easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great service
Site Experience FeedbackJun 17, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
The Ant
Site Experience FeedbackJun 17, 2026
Installation gear was free back in the day. The Install kit Crutchfield sells for 39-ish USD for use in my application is disappointing. Crutchfield should pay me to use the kit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andy
Site Experience FeedbackJun 17, 2026
My interaction today was like past experiences, professional staff and easy to navigate website. Also very easy and clear to make the online purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackJun 17, 2026
I very much appreciate how it matched everything to my car and recommended what I needed, however I had some confusion regarding hooking up my new head unit to my parking brake, which no kit enabled me to do, and my question was never answered. Overall though, a satisfying experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kilio
Site Experience FeedbackJun 17, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dalton
Site Experience FeedbackJun 17, 2026
👍🏻
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LennTriv
Site Experience FeedbackJun 17, 2026
Quick and efficient assistance and recommendations for my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian T.
Site Experience FeedbackJun 17, 2026
Was very happy with conversation I had with tech support. Helped me hit the buy button
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tj
Post-Delivery FeedbackJun 17, 2026
The radio itself is nice. The only problem was I can't get am reception with the internal antenna and I couldn't but one from Crutchfield. But Paul helped me by telling what kind of antenna to look for elsewhere.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Ash
Site Experience FeedbackJun 17, 2026
Bought new speakers for my car was easier than I thought
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timbo
Site Experience FeedbackJun 17, 2026
The interaction was quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zach B
Site Experience FeedbackJun 17, 2026
A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I have had multiple orders and have been happy with the service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.Bennett
Site Experience FeedbackJun 17, 2026
Easy to use, Good Selection Of Products And Great Customer Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Jimmerz
Site Experience FeedbackJun 17, 2026
Nothing it's all good!! No problems 😊
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
taylor
Site Experience FeedbackJun 17, 2026
easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boss1012
Site Experience FeedbackJun 17, 2026
Good service that solved my problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travythegoat
Site Experience FeedbackJun 17, 2026
Easy to find what I wanted and put together my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolfie
Site Experience FeedbackJun 17, 2026
Technical advisor helped find affordable phono cartridge for my vintage Benjamin Mericord 50 Turntable. Very cool 👍
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Peter
Site Experience FeedbackJun 17, 2026
mostly good I got my stuff but the bad was trying to select rear and front door speakers which had me going back and forth through products to switch the filter for the doors.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Nice Fella
Site Experience FeedbackJun 17, 2026
Good video on YT cinched one particular feature I wanted on this model versus its predecessor.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bootsy
Site Experience FeedbackJun 17, 2026
I already knew I was going to purchase from you. I've been a customer for 30+ yrs
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Site Experience FeedbackJun 17, 2026
Alonso was great. Offered to do the order but I had it already set up with credit card info, and products. He did explain about some of the accessories I needed to get a good installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 17, 2026
Alicia was excellent to work with on my product selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeremy G.
Site Experience FeedbackJun 17, 2026
I always have a great experience with Crutchfield. No matter who I have delt with, shipping, returns, product support or customer service everyone is very helpful and focused on customer satisfaction. The prices are higher than other discount retailers, but the customer service is what I am paying the extra for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
J-DAWG
Site Experience FeedbackJun 17, 2026
Great website with all the heavy lifting of finding compatible parts already done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reggie
Post-Delivery FeedbackJun 17, 2026
first item I ordered was usable for my situation and after talking to a tech and getting a return label I reordered a different item which has solved my problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10