Crutchfield Reviews - 4,213 Post-Delivery Reviews - 9.6/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,158
Casey A.
Site Experience FeedbackJun 25, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay Ventures
Site Experience FeedbackJun 25, 2026
Crutchfield has always been my go to for getting a new system installed into my car or truck. Lots of useful information!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Good site with loads of options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJF
Site Experience FeedbackJun 25, 2026
I had a very great experience overall just starting to use it makes it useful for finding everything I need
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollyf
Site Experience FeedbackJun 25, 2026
I needed speakers for my 2004 Rx330 Lexus. I googled Crutchfield, and was easy to find exactly what I was looking for, a video on the quality of the price of speakers I wanted to pay. I didn’t need to look anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zonalop
Site Experience FeedbackJun 25, 2026
Very easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 25, 2026
OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Love the audio speaker comparison. Wish I could select more than 4 at a time 6 or 8 would be nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kao Pu (Reliable)
Site Experience FeedbackJun 25, 2026
I always find Crutchfield great to deal with on an ongoing basis. The people are knowledgeable and helpful always (and kind). The selection is extensive. The sales are usually very good. Today the sale was amazing. I bought my whole car stereo system recently, and the advice I got was spot on. Today I couldn’t resist buying a subwoofer for my home stereo because the sale price was $450 off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordy
Site Experience FeedbackJun 25, 2026
Sick website. Super easy to use/navigate. I got it recommended to me by a friend and I’ll definitely recommend it to more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neo
Site Experience FeedbackJun 25, 2026
Overall good experience
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tony m
Site Experience FeedbackJun 25, 2026
Easy to find the rightoducts for my 2013 f150, including the needed wiring harnesses. They ensure the correct style and fit needed, taking out the guesswork. Thank you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeDom
Site Experience FeedbackJun 25, 2026
I had no bad experiences my chat with Izzy was so great it led me to buying everything in my cart!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soflo
Site Experience FeedbackJun 25, 2026
As usual easy to find wha i needed fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dmoney
Site Experience FeedbackJun 25, 2026
Great experience. Now for the install
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackJun 25, 2026
So so
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Pete
Site Experience FeedbackJun 25, 2026
It was good
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Slowdog
Site Experience FeedbackJun 25, 2026
I have nothing but good to say awesome experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christian
Site Experience FeedbackJun 25, 2026
I had no problem and I look forward to my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackJun 25, 2026
It was a great experience. I found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avalanche
Site Experience FeedbackJun 25, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJun 25, 2026
very happy with shippjng discount if i can wait 2 days....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King of lawns
Site Experience FeedbackJun 25, 2026
You guys all know your stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xxx
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bud
Site Experience FeedbackJun 25, 2026
Product was in stock and was able to purchase it at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackJun 25, 2026
hiccup on billing. charges on credit card keep on getting denied. No it was not a creditcard problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 25, 2026
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andre
Post-Delivery FeedbackJun 25, 2026
Been buying from you folks for years. Thank you for all the good years and looking forward to plenty more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MegaMan 66
Site Experience FeedbackJun 25, 2026
Well, I definitely should’ve checked this website first for the speaker connectors that I needed for my tweeters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woz
Site Experience FeedbackJun 25, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chris H
Site Experience FeedbackJun 25, 2026
I have ordered from Crutchfield for years. Online service and selection are excellent. I have driven half way across the state to purchase high end audio equipment in their showroom. Staff is very friendly and knowledgeable. This is my go to store for A/V equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shore
Site Experience FeedbackJun 25, 2026
Great , love you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PeligrosoDave
Site Experience FeedbackJun 25, 2026
One of the more efficient online purchase sites. Hopefully the OSD pre-amp will be a good performer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RPK
Site Experience FeedbackJun 25, 2026
Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rich
Site Experience FeedbackJun 25, 2026
Overall, a good experience. I have shopped online in the past for another vehicle I had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CK
Site Experience FeedbackJun 25, 2026
I also made a purchase yesterday, easy process, checkout, and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Informative
Site Experience FeedbackJun 25, 2026
Very good and informative purchase as always.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ron
Site Experience FeedbackJun 25, 2026
Always a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smitty
Site Experience FeedbackJun 25, 2026
The website was really easy to use, and all of the product details were very clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackJun 25, 2026
I appreciated using crutchfield to buy an aftermarket stereo. It was quick and cheap, and I should be able to receive the stereo tomorrow. That's awesome!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Russ D.
Site Experience FeedbackJun 25, 2026
Quick and easy and the agent I spoke with added everything to the cart and emailed it to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benzo
Site Experience FeedbackJun 25, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackJun 25, 2026
Always a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cash213
Site Experience FeedbackJun 25, 2026
It was a great experience! super easy to navigate and definitely recommend.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
WB
Site Experience FeedbackJun 25, 2026
Carol was great on the chat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Puffle
Site Experience FeedbackJun 25, 2026
Hard to evaluate at this time, since I just ordered and have received nothing yet to evaluate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gail
Site Experience FeedbackJun 25, 2026
Easy and quick to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lam
Site Experience FeedbackJun 25, 2026
Good website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Scott W
Site Experience FeedbackJun 25, 2026
Inspired by the deal and easy to complete the transaction… I had done some research on the website previously about this type of item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackJun 25, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10