Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,282 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 90% |
 Neutral | 6% | 7% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,226
BobTheBuilder6900
Site Experience FeedbackAug 28, 2026
Super fast and easy would recommend to anybody and all my friends
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ogre
Site Experience FeedbackAug 28, 2026
Was easy, knew what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gravy
Site Experience FeedbackAug 28, 2026
About as easy as it could be.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
J
Site Experience FeedbackAug 28, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marco
Site Experience FeedbackAug 28, 2026
Easy to purchase what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TexasAKM
Site Experience FeedbackAug 28, 2026
I've used Crutchfield since the mail order catalog days and the website is even better! A required company for anybody working on car audio!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Fats
Site Experience FeedbackAug 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rjay
Site Experience FeedbackAug 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schneider
Site Experience FeedbackAug 28, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sai
Site Experience FeedbackAug 28, 2026
The layout is clean and intuitive, making the site very easy to navigate and understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackAug 28, 2026
LOVE the fit your car feature. amazing........
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Logz
Site Experience FeedbackAug 28, 2026
I like that Crutchfield ships free to Hawaii and carries a large selection of audio brands however, I wish they carried Beats By Dre like they used to.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 28, 2026
Turntables
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old truck guy
Site Experience FeedbackAug 28, 2026
Old truck guy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dougie
Site Experience FeedbackAug 28, 2026
The site was easy to use, everything was in stock. Lifetime support is a great bonus I was unaware of.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Restored
Post-Delivery FeedbackAug 28, 2026
Crutchfield is always my go to. Their web cite makes product comparison easy, their prices are great and the lifetime product support is a key differentiator as to why I by my audio equipment through Crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pirate
Site Experience FeedbackAug 28, 2026
Everything good so far!
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Painless, easy to navigate, quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Experience was easy and right to the point except this survey asked alot of private questions??????
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackAug 28, 2026
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MR.R....
Site Experience FeedbackAug 28, 2026
NO THANKS.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vinny
Site Experience FeedbackAug 28, 2026
Very easy .nice to see if parts fit before you order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin R
Site Experience FeedbackAug 28, 2026
I love the Crutchfield website! You are my go-to merchant for all things car audio and have been for years. Today was no different, tons of options, great info, fair prices, and free shipping! Not too mention discounted installation gear!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex S.
Site Experience FeedbackAug 28, 2026
Just needed an add-on for a previously purchased component, was extremely happy to find it quickly and have it available.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gent
Site Experience FeedbackAug 28, 2026
While shopping for a turntable, I appreciate all the comparisons- both price and technical.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Penguinz1050
Site Experience FeedbackAug 28, 2026
Homer was beyond excellent the 2 times we spoke. Very patient to hear out my green questions explained thoroughly what I needed and needed to do. If I could give this man 100 stars I would.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
93 Miata
Site Experience FeedbackAug 28, 2026
I made a few phone calls to your sales group over the past week or two. I began my system diagnosis today and decided my old speakers were bad. Your staff and website helped with my selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Thank you. Pricing was a little high compared to other options. But overall satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
jd636
Post-Delivery FeedbackAug 28, 2026
I usually purchase my home audio gear from Crutchfield because of the vast selection of brands and products and availability. Product descriptions are thorough and customer reviews are informative.The customer support staff expertise is second to none and very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chris
Site Experience FeedbackAug 28, 2026
Talked with Daisy about my sub woofer situation, I will replace my current subs as my budget allows
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn3
Site Experience FeedbackAug 28, 2026
I will say that online chat with a knowledgeable consultant, Jenny, helped a great deal in finding the right speaker upgrade for me. Also I spent lots of time reviewing what I thought were potential options. Jenny helped me quickly narrow the list and make a selection that will be a significant upgrade and fit my other requirements.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jimbo
Site Experience FeedbackAug 28, 2026
I looked all over the Internet for the part I was needing you had it and was cheaper than anyone else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tattooman
Site Experience FeedbackAug 28, 2026
No problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry R
Site Experience FeedbackAug 28, 2026
I love online shopping for all of my electronics at Crutchfield! The pictures, descriptions and specifications are excellent. I always read the reviews on any products that I am comparing for purchase, and they are usually pretty helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
XXX
Site Experience FeedbackAug 28, 2026
Items were easy to review and pick for specific car. Fast,free shipping and easy for paying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeno
Site Experience FeedbackAug 28, 2026
All good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bass head
Site Experience FeedbackAug 28, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
beachsoundman
Site Experience FeedbackAug 28, 2026
Excellent product reviews and descriptions helped me make an educated decision in my purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Redtrash
Site Experience FeedbackAug 28, 2026
Loved the detail
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CK
Site Experience FeedbackAug 28, 2026
The website was very easy to navigate and I am happy with my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackAug 28, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparticus_Actual
Site Experience FeedbackAug 28, 2026
It was easy to search the site for the item that I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cropgun
Site Experience FeedbackAug 28, 2026
I thought I had what I needed figured out. Made a cart full. Gut told me to ask for help and within seconds of tapping the help button I had it. He did a great job. Happy I made that decision because he was able to help me out on a few things that were a better fit for what I had in the cart. Thank You!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JWoots
Site Experience FeedbackAug 28, 2026
All good, minor purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mrdutchy
Site Experience FeedbackAug 28, 2026
Incredible Speaker Compare Tool: The virtual listening tool made it incredibly easy to compare audio profiles and hear exactly how different speakers would sound in real life. Streamlined Checkout: Navigating from the cart to the final payment screen was fast, simple, and entirely free of confusing upsales. Clear Product Details: Detailed photos and accurate descriptions made it easy to verify exactly what connectors and wire leads were included before buying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Life‘s good
Post-Delivery FeedbackAug 28, 2026
First product delivery was super fast and it came double boxed, this was excellent. Second, the product is amazing. I invited friends over to listen. They were amazed at how clear and precise the sound was. I myself think they’re beautiful. I think you could use the stands underneath your car if you had to lotta bang for the buck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Skippy
Post-Delivery FeedbackAug 28, 2026
This place is rad. Has anything you want or need. My truck hits harder than ever and I can't wait to do something else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Getit started
Site Experience FeedbackAug 28, 2026
Everything was great even though was very busy and it took me over a week to make a decision. Still haven't check on a clearence issue, but thought I should make my purchase to start my project.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Monty
Post-Delivery FeedbackAug 28, 2026
I ordered a BOSS head unit and the recommended items to install it in 2011 Nissan Frontier. Everything was great, except for the connectors for the Nissan wiring harness. Even though the bag containing the connectors expressly stated they fit Nissan models 2008 and up, they were not even close. Fortunately my son worked around the issue, directly splicing the wiring harness to the BOSS connector. That was the only hiccup. The unit is installed, looks and works great.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A