Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating based on 4,225 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,228
LJ
Site Experience FeedbackJun 29, 2026
It was easy to find by just searching no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timbo
Site Experience FeedbackJun 29, 2026
Crutchfield had exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brokenwolf
Site Experience FeedbackJun 29, 2026
I inherited my mother in laws car and the speakers were shot. Trying to cheaply upgrade. See you soon for the rear deck speakers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sean
Site Experience FeedbackJun 29, 2026
1st time customer. So far, so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Like the fact that someone can help me with picking out the best speakers for the application
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GHH
Site Experience FeedbackJun 29, 2026
Very smooth transaction, quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Post-Delivery FeedbackJun 29, 2026
The website was easy to use and everything arrived on time and was well packaged.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
alex
Site Experience FeedbackJun 29, 2026
nothing to say exellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Easy to shop online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey V
Site Experience FeedbackJun 29, 2026
I enjoyed the experience I shopped with Crutchfield from magazines 40 years ago and love it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DC
Site Experience FeedbackJun 29, 2026
found everything i needed. was a little overwhelmed with choices, but I used chatgpt to help decided between choices. was important that speakers fit without any modifications and I apprecitae that you can enter your vehicle and get an exact fit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tay
Site Experience FeedbackJun 29, 2026
Pretty good overall experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jesse
Site Experience FeedbackJun 29, 2026
Great selection and fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norlen
Post-Delivery FeedbackJun 29, 2026
I wanted to get a device which allowed me to play my satellite radio subscription in my classic car without having to install a mounted system or run new wiring, and also in my garage while doing projects, or anywhere else it comes to mind. This JBL Charge 6 product fills the need in one device which is easy to handle and carry, and it even fits in my classic car glove box as I measured it in advance of ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pricey
Site Experience FeedbackJun 29, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 29, 2026
Excellent customer service still is hard to find. They still have it. Will pay more here for the items I purchase just for the ability to reach a human for support when needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monito
Post-Delivery FeedbackJun 29, 2026
Customer service saved me from burning out my system by showing me what I needed to buy and allowing me to return the ones I bought due to my error. Everyone I spoke to was knowledgeable and courteous.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jimmy_Alameda
Post-Delivery FeedbackJun 29, 2026
Selection is great and ordering process is smooth. Website has a lot of great info reviews and comprehensive product info that are really helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Timbo
Site Experience FeedbackJun 29, 2026
Very solid, always easy to purchase through you guys, and I always know I'll get quality support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travis
Site Experience FeedbackJun 29, 2026
I have never had a negative experience with this site and couldn't think of a better place to find audio equipment for my car.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DRAC
Site Experience FeedbackJun 29, 2026
Easier credit terms
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mark
Site Experience FeedbackJun 29, 2026
it was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pulgo
Site Experience FeedbackJun 29, 2026
Same as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally
Site Experience FeedbackJun 29, 2026
Great prices!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
carl
Site Experience FeedbackJun 29, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr
Site Experience FeedbackJun 29, 2026
Easy to use, provided the necessary things for free, fast shipping, will definitely order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tommy
Site Experience FeedbackJun 29, 2026
It was perfect and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike369
Site Experience FeedbackJun 29, 2026
I like the videos explaining how the product works
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Patient and understanding to my problems.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
MissyMN
Site Experience FeedbackJun 29, 2026
As someone who knows nothing about car speakers, I at least knew my factory one's were missing the mark. I was able to easily search the site to find what would fit my vehicle, then read reviews, I felt confident in my purchase. My son put them in my car for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackJun 29, 2026
it was very pleasant . I was made aware of things on my vehicles I didn't know about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mid life crisis
Site Experience FeedbackJun 29, 2026
No issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
TomNady
Site Experience FeedbackJun 29, 2026
Has been a very easy to use site when planning car audio builds. I have always recommended crutchfield to anyone interested in doing their own car audio system because of how easy it is to find what fits and great customer support especially for someone not well rounded in handling their own system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keebz
Site Experience FeedbackJun 29, 2026
I always find the knowledge and products I want at Crutchfield
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
So far everything I ordered from Crutchfield has been very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChuckTheRapstar
Site Experience FeedbackJun 29, 2026
“Crutchfield made the whole shopping experience easy from start to finish. The website was simple to navigate, and it was easy to find exactly what I was looking for. I really appreciated all the extra product details, compatibility information, reviews, and helpful guides that made choosing the right products much easier. It gave me confidence in my purchase before ordering. Great experience overall!”
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 29, 2026
Product information was clear, reviews were believable and selection was of products is large.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 29, 2026
everthing went as expected!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roman
Site Experience FeedbackJun 29, 2026
Excellent and quick transaction with in-stock products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PhillO
Site Experience FeedbackJun 29, 2026
Very good - I bought a PA speaker last season, we liked it so much we ordered another to pair when we do outdoor movies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ditchdigr
Site Experience FeedbackJun 29, 2026
C recommended but didn't say why
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackJun 29, 2026
Overall, there is nothing bad to talk about the website. There's only good things from this website. I was able to look for the parts that I needed and quickly order them along with the accessories that I needed at no extra charge! The added accessories at no extra charge is what convinced me to place my order here rather than somewhere else! If I need another speaker part for any of the other vehicles that I own, I will look here first before looking anywhere else. Oh, and did I mention that the expert advice is huge here? This is another reason why I chose to complete my purchase here! Thanks for all that you do, Crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
i called got help,ordered later thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike B.
Site Experience FeedbackJun 29, 2026
I love Crutchfield. They've been around a very long time and always reliable. They have only gotten better! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jessica
Site Experience FeedbackJun 29, 2026
everything was good but the checkout i wud also like that id be able to exchange for a different model not the same one and i dont like the return fee i also dont know if backorder 7/5 means i get it then or u guys have it then
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Adrian G
Site Experience FeedbackJun 29, 2026
Straight forward and clear technical descriptions of products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mac
Site Experience FeedbackJun 29, 2026
Everything was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee Lee
Post-Delivery FeedbackJun 29, 2026
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A