Crutchfield Reviews - 4,218 Post-Delivery Reviews - 9.6/10
Crutchfield Rating
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26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,097
los
Site Experience FeedbackJun 23, 2026
solid, can't wait to install
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophisticated Audiophile
Site Experience FeedbackJun 23, 2026
Slightly frustrated that upon browsing the audio racks category, I encountered only a subset of Salamander's available racks and accessories, and those were presented in no specific order. I had to launch an additional search, for Salamander brand items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
luke
Site Experience FeedbackJun 23, 2026
great experience so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russ
Site Experience FeedbackJun 23, 2026
It’s been a pleasant process, ordering what I needed for my motorcycle with Crutchfield
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
HJT
Site Experience FeedbackJun 23, 2026
Very helpful info related to my car
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scooter McGee
Site Experience FeedbackJun 23, 2026
Fantasy tribalism
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
PepperC10
Site Experience FeedbackJun 23, 2026
Easy. 30 seconds and done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackJun 23, 2026
Always a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackJun 23, 2026
The website was easy to use and gave me lots of items to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Picklewiggler
Site Experience FeedbackJun 23, 2026
Crutchfield highly recommended by co-workers. Found what I was looking for and then got a deal on them . Very pleased .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Perfectly happy so far. The cussing starts when I install
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Superman
Site Experience FeedbackJun 23, 2026
Fast, easy and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adamt
Site Experience FeedbackJun 23, 2026
Easy to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nostalgic Audio Heaven
Site Experience FeedbackJun 23, 2026
Overall very pleased website very easy to use you have excellent services like the fact that we have service advisor to answer questions and very knowledgeable. For my first order I’m very pleased being since my father has been buying from you guys since the early 90’s. Thanks again
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
aebd1
Site Experience FeedbackJun 23, 2026
always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shag
Site Experience FeedbackJun 23, 2026
Fast
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Haido
Site Experience FeedbackJun 23, 2026
I was able to find what fit for my vehicle and find what items work with one another without having to research anything because crutchfield does it for you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ddo_texas
Site Experience FeedbackJun 23, 2026
always a great experience with Crutchfield
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wil
Site Experience FeedbackJun 23, 2026
First time purchase via cellphone was excellent. Past purchases via desktop computer was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jm
Site Experience FeedbackJun 23, 2026
Easy to shop and find what you need and fits your vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hemihead
Site Experience FeedbackJun 23, 2026
...easy peasy...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Surraca
Site Experience FeedbackJun 23, 2026
Love shopping at crutchfield
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JermK
Site Experience FeedbackJun 23, 2026
Website is easy to navigate. Search and you get results. No issues. Huge selection from extreme high end audiophile gear, to every man gear. Something for everyone.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Johnny
Site Experience FeedbackJun 23, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cow
Post-Delivery FeedbackJun 23, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Zac
Site Experience FeedbackJun 23, 2026
the website offers lots of information, testing and help . i would like to see more added for powersports like the yamaha Rmax 1000 but other than that always great resources.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Vito53
Site Experience FeedbackJun 23, 2026
Website works very well, and loads quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chat Excellence!
Site Experience FeedbackJun 23, 2026
Izzy was great on the chat - helped me work through what I needed to ensure that I could connect my legacy system to new wireless components. Provided options until I was able to get to a final solution that met my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
t
Site Experience FeedbackJun 23, 2026
good selection of quality product at various price points and easy to compare similar products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
I just use it review the speaker the advisor sent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RV steteo upgrade.
Site Experience FeedbackJun 23, 2026
Rex was very informative & knowledgeable. Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MV
Site Experience FeedbackJun 23, 2026
Super easy transaction. Had zero issues as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shuga
Site Experience FeedbackJun 23, 2026
Great website, easy checkout process, just wish there was more details about this refurbished product in particular, even though I know about the actual product itself.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 23, 2026
it worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carlos
Site Experience FeedbackJun 23, 2026
Really good thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJun 23, 2026
N/A
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Marty
Site Experience FeedbackJun 23, 2026
Well I was not happy about the unit I bought not havin a SiriusXM tuner, but your guy steered me in the right direction. It's only money I guess.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GTrain
Site Experience FeedbackJun 23, 2026
Ronald was very helpful. During initial call, I needed to get further info off my unit to verify compatibility. I appreciated having Ronald's callback number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Post-Delivery FeedbackJun 23, 2026
Totally satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CA@2004
Post-Delivery FeedbackJun 23, 2026
Great inventory, great products, excellent quality! Several purchases from crutchfield. Soon to buy a head unit for my truck!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bruce Lee
Site Experience FeedbackJun 23, 2026
Excellent selection, and awesome prices. I am very impressed with the information provided in your website. Plus the free installation kit, wire adapters, and Master Sheet Instructions were outstanding. Very happy with my purchase. Thank you Crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norm
Site Experience FeedbackJun 23, 2026
Extremely easy to complete my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IT in SC
Site Experience FeedbackJun 23, 2026
Worked as it needed to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rockman
Site Experience FeedbackJun 23, 2026
fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Boiler
Site Experience FeedbackJun 23, 2026
Nate was very helpful and efficient today.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Acidbath1985
Site Experience FeedbackJun 23, 2026
Website easy to navigate. Plenty of available products in stock.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Jerry the stereo man
Site Experience FeedbackJun 23, 2026
We're pretty good but I ordered some stuff that I didn't really didn't need a design to me but he didn't work Monday vehicle so I just kept it anyway
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
yoDawg
Site Experience FeedbackJun 23, 2026
efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10