Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,285 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 6% | 7% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,226
Total66beast
Site Experience FeedbackAug 27, 2026
Very amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shaun
Site Experience FeedbackAug 27, 2026
Couldn't find the speaker mount I wanted elsewhere, and found a great alternative at Crutchfield. Ordering is quick and easy, and their support is second to none in the rare case I do have a problem. I also know if they carry it, it's likely quality. One of my favorite stores for sure. (And I was able to use rewards to get a little bit of a discount too, which was great!)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JustTrouble
Site Experience FeedbackAug 27, 2026
my online order was trouble free and quick. Especially like the free technical advice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chente955
Site Experience FeedbackAug 27, 2026
All recommendation were help and comparing multiple car stereo. Live agents were also great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigEd
Site Experience FeedbackAug 27, 2026
My experience wasn’t anything too complex, just needed speakers and found the right fit for my truck within 20 minutes. So i’d say it’s some pretty dope stuff
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
mannyboyy
Site Experience FeedbackAug 27, 2026
Visited the website once or twice before but I needed to replace my speakers and Crutchfield hooked me up instantly with my speakers for my Jeep.✌️
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
CBURNS
Site Experience FeedbackAug 27, 2026
easy been shopping for awhile and the website is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zuni
Site Experience FeedbackAug 27, 2026
Great service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rick
Site Experience FeedbackAug 27, 2026
worked good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackAug 27, 2026
The site worked just fine for what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nick
Site Experience FeedbackAug 27, 2026
I love ordering off crutchfield they always have great prices and great service. I have nothing bad to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pacheco
Site Experience FeedbackAug 27, 2026
I was looking for a simple OEM Fit stereo that required no modifications that had bluetooth connection to my smartphone. That's exactly where your website appointed me and I was extremely satisfied with the pricetag.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackAug 27, 2026
The website is great. Easy to navigate. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Koruton
Site Experience FeedbackAug 27, 2026
Simple quick and easy search for the parts I wanted to choose through and compare before ordering.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reddd
Site Experience FeedbackAug 27, 2026
Very easy transaction… i knew what i wanted and was able to find it with satisfaction and was in stock , 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 27, 2026
Excellent service, would highly recommend. Wide variety of products to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
Beaneater88
Site Experience FeedbackAug 27, 2026
Again, can't say anything bad about it at all, not sure what can be improved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joe
Site Experience FeedbackAug 27, 2026
Overall good experience. Crutchfield has the best product information (but still missing some things, such as the guage of the wire of the t-harness I purchased, so that I can easily get the butt connectors for it). It says its only listed for up to 2023 civic, after some digging I verified that people have used it on my 2025 model, event hgouh not officially listed online anywhere.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Capierce
Site Experience FeedbackAug 27, 2026
Great sit easy to us
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 27, 2026
You had the best pictures of the product, it alowed me to make a confident purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DMC-12
Site Experience FeedbackAug 27, 2026
Arrived on a search on a specific home theater receiver. It was straightforward from there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt the camper
Site Experience FeedbackAug 27, 2026
I’ve done a fair amount of buisness with Crutchfield and the website is always easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big hicks man
Site Experience FeedbackAug 27, 2026
Crutchfield makes buying car audio super easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 27, 2026
look nobody like surveys they take time etc I was a customer service pro for 25 plus years. The number one answer from the majority of customers is that they will let you know if there is a issue with anything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mannyw8
Site Experience FeedbackAug 27, 2026
Crutchfield is superior in all areas. While so many people are being increasing disappointed by how poorly Amazon is doing in the last year+, Crutchfield continues to provide excellent product choice, from entry level to extreme high end. But the biggest thing for me is how they continue to value their customers and don't lie to you like their big competitor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IG: @a.g.three
Site Experience FeedbackAug 27, 2026
Crutchfield should be called CLUTCHfield because y'all discounted some stuff I needed for installation and you matched the door speakers to my exact car for me!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Site Experience FeedbackAug 27, 2026
The website is well-organized and clear. I always buy from Crutchfield because of their excellent customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gary
Site Experience FeedbackAug 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 27, 2026
The website worked very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steven
Site Experience FeedbackAug 27, 2026
Very respectful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LastManStanding
Site Experience FeedbackAug 27, 2026
overall good, including customer support chat. I've used Crutchfield for my audio needs for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roose
Site Experience FeedbackAug 27, 2026
none to suggest...smooth experience...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MudFoots
Site Experience FeedbackAug 27, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DirtSurfer71
Site Experience FeedbackAug 27, 2026
Easy to find a replacement stereo for my truck!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
themichaelbrown99
Site Experience FeedbackAug 27, 2026
Geoffrey was awesome to work with. He helped me get everything I needed to update the tech for my 2006 Honda Element that my son will be learning to drive in. The website works great with your specialists and allowed Geoffrey to add items to my cart to make checkout super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackAug 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skip
Post-Delivery FeedbackAug 27, 2026
Order arrived on time. I only had one issue. I received (2) mounting adapters for the speakers for the car doors and (2) for the back dash when what I really needed was (4) adapters for the car doors. I did not need the back dash adapter so I have not changed out the back door speakers as of yet.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Bobryan57
Post-Delivery FeedbackAug 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rob
Site Experience FeedbackAug 27, 2026
I love that crutchfield makes it so easy to understand what I need to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Canendavid
Site Experience FeedbackAug 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Post-Delivery FeedbackAug 27, 2026
Crutchfield's price was on par with other retailers. I went with Crutchfield because I have more confidence that they will be around if I need help, and they provide lifetime support for the products they sell.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chrispy65
Post-Delivery FeedbackAug 27, 2026
Crutchfield was the only vendor that I could find that would ship a rechargeable Midland radio to me. I would definitely recommend them to anyone in Hawaii that needs a similar item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JWS3
Post-Delivery FeedbackAug 27, 2026
Crutchfield has the best customer service, period. While they may be a bit more expensive, you receive your order in two business days, and you will have customer support for as long as you own your items. You can't place a $ on that. When considering purchase of high quality electronics, Crutchfield is the only source to consider. They stand behind what they sell. If you have problems, they will make it right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MP
Site Experience FeedbackAug 27, 2026
All is good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich M.
Post-Delivery FeedbackAug 27, 2026
Super happy with my Marshal Stanmore speaker purchase from Crutchfield. Easy online ordering, great price, very quick safe and well packed shipping. My whole Crutchfield buying experience is, as always, an absolutely fantastic! Thank you much!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
2012 Camaro SS
Post-Delivery FeedbackAug 27, 2026
I apparently ordered the wrong sub, I ordered a 4ohm but didn't realize there is no way to wire it 4ohm, I guess I needed a 2ohm to make full use of the dual voice coils. Also the front door speaker adaptors for my car didn't fit the speakers. Everything else worked great I was able to wire the sub for 1 voice coil and it sounds OK, I will just have to do better research next time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 27, 2026
They had what I wanted and it was delivered within three days. Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jennifer
Site Experience FeedbackAug 27, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnT
Post-Delivery FeedbackAug 27, 2026
I used the online chat feature because I was in a loud environment and a phone call wasn't possible. I needed to confirm the wire guage and in-line fuses that I needed to keep my two amplifier system safe. Not only was I educated on what fuses I needed, but a few recommendations were made to reduce my expenses and simplify the power runs from the battery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Swinging Creeper
Site Experience FeedbackAug 27, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10