Crutchfield Reviews - 4,214 Post-Delivery Reviews - 9.6/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,189
LarryJ1217
Site Experience FeedbackJun 27, 2026
It was great quick easy and handy about the overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ryan
Site Experience FeedbackJun 27, 2026
No problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Flo
Site Experience FeedbackJun 27, 2026
Thank you for offering $2 less for shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrew
Site Experience FeedbackJun 27, 2026
Crutchfield made my buying and researching experience so much easier. Originally, I was overwhelmed when I came to the decision to upgrade my blown-out factory car sound system, but Crutchfield dumbed everything down just enough to give me clear, concise guiding details to make the informed purchases that fit my preferences and budget. The included free installation instructions were the final straw in making my decision to shop with Crutchfield, as I’m a total novice in speaker and audio installation, and need all the help I can get. Thanks, Crutchfield! For making audio easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soundgirl
Site Experience FeedbackJun 27, 2026
Search is super broken
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Dcamp
Site Experience FeedbackJun 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill G.
Site Experience FeedbackJun 27, 2026
The order process was great, I was able to locate and filter the products as I needed and I was able to successfully place my order with ease. I have used Crutchfield numerous times over 20 years and have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Panchito
Site Experience FeedbackJun 27, 2026
very easy to find my product based on my car information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M Kuenning
Site Experience FeedbackJun 27, 2026
Super easy to navigate, I really like the sound compare with headphones for speakers. Pretty awesome!!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jaespun
Site Experience FeedbackJun 27, 2026
I really like that Crutchfield has so many options for audio equipment and prices are competitive.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth
Site Experience FeedbackJun 27, 2026
Nice and easy. Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Razman
Site Experience FeedbackJun 27, 2026
None very easy to do
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RayLab
Site Experience FeedbackJun 27, 2026
The site is pretty simple to navigate. Being able to put your vehicle in and only having relavent parts show up is an excellent feature and it relieves worrying about whether or not the parts will fit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BUFORD
Site Experience FeedbackJun 27, 2026
Easy knowledge price fast shipping
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 27, 2026
Website was easy to navigate. I liked how easy it was to compare items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SlumpBuster
Site Experience FeedbackJun 27, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adolfo
Site Experience FeedbackJun 27, 2026
easy to use webside
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackJun 27, 2026
Cost of desired audio equipment was affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hawk
Site Experience FeedbackJun 27, 2026
Ordered speakers you indicated would not fit my vehicle. Elsewhere online I learned they would fit with adapters. Ordered adapters elsewhere.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackJun 27, 2026
I like that it tells me parts I need to complete installation which helps with decision making.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackJun 27, 2026
I have bought car audio products before, and the experience and quality was very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SoulmanofSoledad
Site Experience FeedbackJun 27, 2026
I wanted to find out the exact height of the 4 shelf unit vs the 3 shelf version and needed to use ChatGPT to get my answer quickly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Blue Chebby
Site Experience FeedbackJun 27, 2026
Very good. I was able to find what I needed very quickly. While having the information I needed to decide.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
You had what I wanted and delivery looks to be pretty good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daniel
Site Experience FeedbackJun 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziggy
Site Experience FeedbackJun 27, 2026
All I wanted to do was find audio quest, RCA cables. I search for RCA cables and got way too many options that I did not understand like patch cables whatever. And all I saw were Crutchfield cables. Finally, I did another search and was able to filter for audio cables, and then filter for price and I got what I wanted. I never ran into this difficulty before. It may be because I use an iPad rather than my desktop Mac. Anyway I love Crutchfields and will always use them to purchase top-notch audio equipment.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PogiMo
Site Experience FeedbackJun 27, 2026
Was good. Selection of sorting and products. Product description.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Ryan
Site Experience FeedbackJun 27, 2026
I was overall very pleased with my shopping experience. I have full confidence that everything I bought will have full compatibility with my vehicle. That piece of mind is something you can't find on any other website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tomster
Site Experience FeedbackJun 27, 2026
my daughter wanted a specific 4K dvd player which you had in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
parkbk
Site Experience FeedbackJun 27, 2026
Checkout was fine until this survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scot
Site Experience FeedbackJun 27, 2026
I love Crutchfield and it's the first place I look for car audio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
slim
Site Experience FeedbackJun 27, 2026
great experience. Employees are very knowledgeable and they have good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miguel Perez C
Site Experience FeedbackJun 27, 2026
Was very easy to find what I was looking for my car.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Andrea was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Btstyles
Site Experience FeedbackJun 27, 2026
Just a good experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrizztGuen
Site Experience FeedbackJun 27, 2026
Everything went very well. I just wish you had a dark mode as white screens are hard for me to look at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adrian
Site Experience FeedbackJun 27, 2026
The advisors are super helpful through the chat. I am no audio expert so I needed all the help I can get. Especially since my Honda S2000 only has 2 speakers total so I wanted to make sure I get the audio I desire.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubbagoo
Site Experience FeedbackJun 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Professor.
Site Experience FeedbackJun 27, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GM Burris
Site Experience FeedbackJun 27, 2026
Unfortunately I had to try 3 different payment methods, the first had $95,000.00 in credit.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackJun 27, 2026
It was very good that the website gave me all the things I would need to install my stereo in my truck, including the 1.5 din adapter to 2.0.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 27, 2026
I use the website often. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BR
Site Experience FeedbackJun 27, 2026
Great Service and quick delivery. Always enjoy purchasing from Crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fun
Site Experience FeedbackJun 27, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
david
Site Experience FeedbackJun 27, 2026
i couldnt find what all i needed but riley in customer service helped me get all my thinks together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sprite Soda
Site Experience FeedbackJun 27, 2026
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waltbaby99
Site Experience FeedbackJun 27, 2026
Fast, easy ordering and added the accessories I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RuTain
Site Experience FeedbackJun 27, 2026
Responded to email that I received today regarding new pricing for the return table I wanted to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
scron
Site Experience FeedbackJun 27, 2026
keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10