Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating based on 4,215 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 6% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,216
Vinny
Site Experience FeedbackJul 1, 2026
What a great site and products you guys have. How do I contact your lifetime technical support for the product I bought?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joser
Site Experience FeedbackJul 1, 2026
Awesome site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rickcaz
Site Experience FeedbackJul 1, 2026
I can add very nice infinity reference speakers (that I previously evaluated using Crutchfield sound comparison tools) to my rear car doors, having already replaced the front ones with Crutchfield’s help. Hopefully, I will find a cool day in AZ soon to install them. Otherwise, my Airstream Flying Cloud uses four of the same size speakers putting my car door upgrade at risk.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ran
Site Experience FeedbackJul 1, 2026
It was super easy to find what I wanted. You can speak to people if needed. Clear descriptions of products with specs. Easy to pay
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tyler
Site Experience FeedbackJul 1, 2026
Mitch was quick and informative to answer my barrage of questions. He kept things in my budget but more importantly gave very helpful advice to my sound arrangement. I even asked around forums and stores to make sure the products Mitch recommended were good, and I should have trusted him initially, because almost resoundingly everyone said this was a great beginner setup for me. Thank you so much to Mitch and Crutchfield for making this an easy helpful experience to someone whos new to the stereo experience. I am beyond greatful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vaquero
Site Experience FeedbackJul 1, 2026
Just not anything to complain about. I've been a Crutchfield customer since the early 2000s. I don't buy a LOT, but they are dependable when there's something specific I need, like the speakers I bought today. I wanted Klipsches to replace the same brand speakers that had given out (after 27 years), and Crutchfield was one of the few places that had this model, which seems to be the direct analog to my old ones, in stock. I specifically did not want speakers with larger cabinets because my living room is very small. These SEEM to fit the bill nicely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ian
Site Experience FeedbackJul 1, 2026
Excellent customer service, reliable and well designed website, excellent packaging, and expansive products and product options. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Britt
Site Experience FeedbackJul 1, 2026
Very easy quick to find the parts for my vehicle and what do I need and don’t need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scotty
Site Experience FeedbackJul 1, 2026
Quick and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cruz Depot
Site Experience FeedbackJul 1, 2026
easy to navigate, great deals for purchase of speakers and stereos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CD
Site Experience FeedbackJul 1, 2026
No difficulties
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Implar
Site Experience FeedbackJul 1, 2026
It has always been fun shoping at crutchfield. I ususally buy the complete setup, Now with Gemini its real fun and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
drew
Site Experience FeedbackJul 1, 2026
absolutely amazing website easy to understand and with a good variety of options for any budget or tier of upgrade I've bought a large amount of items from crutchfield and had a wonderful experience each and every time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dond
Site Experience FeedbackJul 1, 2026
never a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rico
Site Experience FeedbackJul 1, 2026
Super easy checkout process, made it simple to find and order exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
mikey
Site Experience FeedbackJul 1, 2026
website worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
!?!?
Site Experience FeedbackJul 1, 2026
none so far this is my first day using Churchfield
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jdogg
Site Experience FeedbackJul 1, 2026
Very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
David S
Site Experience FeedbackJul 1, 2026
The depth of trusted research is incredible. And they have the same price as Amazon!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Arie
Site Experience FeedbackJul 1, 2026
great experience, thank you
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
moxie
Site Experience FeedbackJul 1, 2026
thank you I been having no radio in my new car I will be forever in your debt if this radio fits
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
The Tim
Site Experience FeedbackJul 1, 2026
No complaints. It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benji
Site Experience FeedbackJul 1, 2026
Really nice place to find what your looking for when it comes to audio for your car.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryguy
Site Experience FeedbackJul 1, 2026
Fast easy and good explanation of what I was buying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ballsdeep
Post-Delivery FeedbackJul 1, 2026
Crutchfield has a great website that insures compatability with your vehicle. They have super fast shipping too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dbro10
Site Experience FeedbackJul 1, 2026
Great interaction and company
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Alszrx
Site Experience FeedbackJul 1, 2026
Quick and easy as I have become accustomed too with Crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavidNC
Site Experience FeedbackJul 1, 2026
Overall I had a very satisfactory experience today. I appreciate your effort to offer ‘open box’ and ‘scratch and dent’ options for your items. That is a great way to give us (your customers) additional decision making capabilities. In addition, you stand behind those evaluations and offer extended warranties too! Thank you!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJul 1, 2026
searched product I was looking for, got a good selection and picked which one I wanted. Various prices so wanted one reasonable with good reviews.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music Lover
Site Experience FeedbackJul 1, 2026
No issues , Crutchfield knows it products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miah
Post-Delivery FeedbackJul 1, 2026
As great of an experience as I had 20 years ago ordering from crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
drybread
Site Experience FeedbackJul 1, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LK
Site Experience FeedbackJul 1, 2026
Easy to navigate, comprehensive information, simple selection and checkout. No suggestions for improvement...yet...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Satisfied Customer
Post-Delivery FeedbackJul 1, 2026
Crutchfield is a great company. It is very refreshing to work with a company that provides such excellent service. The 60 day return policy is the best. I assume there are those that will abuse it, but it allows you to hear what you purchased in your home. Awesome company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 1, 2026
Easy to do. Clear info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tex
Site Experience FeedbackJul 1, 2026
Website is very easy to use and navigate. Allows excellent choices and recommendations for application. Price is always on point. Quick processing and delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pike
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betancourt68
Site Experience FeedbackJul 1, 2026
orlandobaragano@hotmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackJul 1, 2026
see previous comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BOB
Site Experience FeedbackJul 1, 2026
EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tha_one
Site Experience FeedbackJul 1, 2026
good stuff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linkavinavich
Site Experience FeedbackJul 1, 2026
Great interaction and usability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJul 1, 2026
I previously purchased a subwoofer and amp for my car. I was unsure as to what connection to use for the amp. Clint helped me with that. I decided to get a grille for my sub while i was on the website. I honestly have nothing bad to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gmoney
Site Experience FeedbackJul 1, 2026
Everything was smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tjones
Site Experience FeedbackJul 1, 2026
Interaction with the website was fantastic as always. The reviews are extremely helpful and the information is useful. I especially like your articles and videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audio-Nut
Site Experience FeedbackJul 1, 2026
A trusted source for high quality audio visual equipment. I wouldn't use any other online source; like amazon, when making an important purchase for high-quality name-branded equipment. I trust and know who I am buying from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoosierguy
Site Experience FeedbackJul 1, 2026
I purchased a Sony radio from Crutchfield almost 2 1/2 years ago, so it was still under warranty. Tech-support helped me determine that I needed to contact Sony and I found out that the problem was under warranty so they replaced the old Sony car radio with a newer model that has a backup camera.. so I was calling to see if you sold just backup cameras that connected with the Sony radio. And the advisor said yes and I said how about this one and he said that was a great choice cause it’s the best seller and so it has been ordered and should be here by the time I take my car into the place to have the new radio installed and the backup camera connected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nathaniel
Site Experience FeedbackJul 1, 2026
Had a wonderful experience! Judy assisted me on my purchase and other details concerning my vehicle. She is very knowledgeable and very sweet. She needs a raise! Thank you so much Judy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzie
Site Experience FeedbackJul 1, 2026
easy to use website with logical instructions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10