Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating based on 4,225 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 5% | 6% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,224
Online Shopper
Site Experience FeedbackJul 2, 2026
Outstanding experience as usual for me! Satisfied returning customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jman
Site Experience FeedbackJul 2, 2026
Crutrchfield has a great selection of items! I wish it would be easier to find amp specs for built in head unit amplifiers; there should be a button to sort by for that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JBA
Site Experience FeedbackJul 2, 2026
Simple small transaction but shipping was too expensive.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TR
Site Experience FeedbackJul 2, 2026
Everything was easy. Lots of options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EyeHateDogs
Site Experience FeedbackJul 2, 2026
Ordered the wrong voltage iFi power supply. Canceled and ordered the correct voltage iFi Power Supply. The mix up was probably my fault, and the automated system worked reasonably fast.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AFarm
Site Experience FeedbackJul 2, 2026
Overall, it was as expected. Have been using crutchfield since the late 90s. Always fantastic service and tech support. Keep doing what you guys have always done!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justin
Site Experience FeedbackJul 2, 2026
Fast, easy to search and informative website. Would recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alberto
Post-Delivery FeedbackJul 2, 2026
Great experience online!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 2, 2026
Difficulty completing the order. Wife initially attempted to order with no success.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BCM
Site Experience FeedbackJul 2, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike M.
Site Experience FeedbackJul 2, 2026
No issues. I did not talk to a representative today, but I have in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OMARDJ
Site Experience FeedbackJul 2, 2026
The website was easy to use. It gives you everything you need to know about your car radio installation.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Steve
Site Experience FeedbackJul 2, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubby76
Site Experience FeedbackJul 2, 2026
Love the website love the setup and ease of use and I’ve personally called in and spoke to someone and the experience was awesome super easy and got it handled quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TommyF
Post-Delivery FeedbackJul 2, 2026
Occasional customer for decades. These folks are worth your loyalty.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
BBALLN
Site Experience FeedbackJul 2, 2026
OVERALL GREAT EXPERIENCE. ITEMS ARE READILY AVAILABLE THROUGH SEARCH
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ole man music
Site Experience FeedbackJul 2, 2026
crutchfield has always been pretty reliable for vehicle info as well as clutch on deals and support.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wordsmith
Site Experience FeedbackJul 2, 2026
I've been buying stuff off Crutchfield for years. I am amazed at how good Polk sounds considering it is priced as a budget option. I can't imagine how speakers must sound at the next level above budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
franzervo
Site Experience FeedbackJul 2, 2026
your website did not had my car listed Masseratti
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Zuma
Site Experience FeedbackJul 2, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackJul 2, 2026
Overall I like the site. I will continue to use and recommend the site for all things audio. The only problem I noticed is that I cannot access the "Account" page in the menu.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JaMaster Cox
Site Experience FeedbackJul 2, 2026
Always enjoy shopping with Crutchfield. Did not speak to representative today but they are always helpful when I do. Still doing business the way the have for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toddo
Site Experience FeedbackJul 2, 2026
I chose some speakers but Jake told me they were out of stock, but he found me better speakers at a great price and helped with installation accessories. It was awesome help from him!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BubbaTider
Site Experience FeedbackJul 2, 2026
I have bought from Crutchfield before and will again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Sealys
Site Experience FeedbackJul 2, 2026
wonderfull
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
I loved the convienence.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Oneway
Site Experience FeedbackJul 2, 2026
Lee was amazing. My project did not fit into any normal categories (hot rod build) and required quite a bit of technical information for fitment in tight confines. Lee did me right!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FLAV64
Site Experience FeedbackJul 2, 2026
easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twonative
Site Experience FeedbackJul 2, 2026
Crutchfield has the best audio option and overall help with installation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJul 2, 2026
I am very excited to receive my order and get my truck audio another level up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJul 2, 2026
I liked the products were matched to my car
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 2, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
William for Wisconsin
Site Experience FeedbackJul 2, 2026
I really like all of the details and specs that a shopper of your site can sort from to find exactly the item that will work best... Bravo Crutchfield
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tito
Site Experience FeedbackJul 2, 2026
Well this websites is for audio technology that I love. Using this online store for my vehicle sound upgrades is very comforting and promising. I have no negative feedback because other than it being a little pricey for my own budget it’s all top quality materials and some budget friendly deals as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SilverG
Site Experience FeedbackJul 2, 2026
It worked well. Some things can be a little prettier or easier but all in all it was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Big D
Site Experience FeedbackJul 2, 2026
Great easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJul 2, 2026
My experience was fantastic on the website today. Everything was smooth and user-friendly, with no issues whatsoever. Great job, Crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
stev
Site Experience FeedbackJul 2, 2026
the vehicle finder does flag items as not working , not true . prices are list bullshit
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 2, 2026
Easy order process, shipped and received as promised
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mad Mike
Site Experience FeedbackJul 2, 2026
The overall interaction with the website went exceptionally well. Very easy to use with so much merchandise available. Everything is very well represented on site with all information available in description.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Post-Delivery FeedbackJul 2, 2026
Great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
346garage
Site Experience FeedbackJul 2, 2026
easy peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JinVA
Site Experience FeedbackJul 2, 2026
I always look to Crutchfield when I am considering a purchase of A/V equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jd
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scooter OG
Post-Delivery FeedbackJul 2, 2026
Haven’t installed them yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
cargeeky
Site Experience FeedbackJul 2, 2026
I like how the website shows the location of parts while searching for them and even though the overall pricing is not the lowest in the market it provided the necessary accessories for free which make the bundle deal the best in the market.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jhopp89
Site Experience FeedbackJul 2, 2026
Great shopping experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 2, 2026
It was ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jeff
Site Experience FeedbackJul 2, 2026
I spoke to Nix in support while reviewing products on the website. She was extremely helpful in choosing appropriate replacement speakers for my needs. The prices were good and I've always had great experiences with your technical support.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
David
Site Experience FeedbackJul 2, 2026
The interface was seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10