Crutchfield Reviews - 4,219 Post-Delivery Reviews - 9.6/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,057
Howdy
Site Experience FeedbackJun 21, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C. Cotto
Site Experience FeedbackJun 21, 2026
Great prices, availability and service. Communicated with both online agents and by calling with great experiences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy D
Post-Delivery FeedbackJun 21, 2026
After adding my vehicle, finding the right speakers was super easy. I was able to buy the speakers, the tools, and installation items such as wire harness adapters and mounts all at one time. Every item was recommended to me during the process, which was way easier than I thought. Even the instructions were specific to my vehicle! I saved money by installing myself since even was provided. A very great buy! If recommend Crutchfield to anyone looking to upgrade their vehicle sound system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Donovan
Site Experience FeedbackJun 21, 2026
I put in the make and model of my car, and it found the part I needed very fast. I was having trouble with a part I bought from amazon, but Crutchfield made it easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WD
Site Experience FeedbackJun 21, 2026
Very easy to navigate website. I've been dealing with Crutchfield for about 30 years foe all of my car audio. They are number 1 in support with all of their products. I've never been let down!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sly
Site Experience FeedbackJun 21, 2026
could not get info on if the speakers come with mount for tweeter or make sure the 6 n 3/4 would fit because mine are 6.5 i wanted the extra ,25 cone area
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Rob
Site Experience FeedbackJun 21, 2026
Thoroughly pleased with how easy it is to find the products I am looking for and the competitive pricing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alberto
Site Experience FeedbackJun 21, 2026
Site is intuitive, easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AJW
Site Experience FeedbackJun 21, 2026
Very easy to find your best options with competitive pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony C.
Site Experience FeedbackJun 21, 2026
I needed instructions on how to replace some speakers in a car that is new to me. Crutchfield was the only place with detailed instructions available. Well worth the minimal price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BG
Site Experience FeedbackJun 21, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doolmon
Site Experience FeedbackJun 21, 2026
No issues at all other than it seems like I always have to resign into my account. Other than that, all great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Listener
Site Experience FeedbackJun 21, 2026
Very easy transaction. Great selection of top products. Easy to find or choose the product you want. Easy to check-out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABH
Post-Delivery FeedbackJun 21, 2026
I bought a set of Klipsch speakers for my home computer—unfortunately it's too old to use the USB-C (or the Klipsch app, apparently), but they still sound great coming off the headphone jack on an aux cord, and my iPhone can control the speakers (long live graphic equalizers!).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Moarcawk
Site Experience FeedbackJun 21, 2026
They had many choices with many reviews to compare from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Captain Red Beard
Post-Delivery FeedbackJun 21, 2026
Product was received in a timely manner. In exceptional condition. Very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hammer
Site Experience FeedbackJun 21, 2026
Very easy and concise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Perm
Site Experience FeedbackJun 21, 2026
quick. easy. no drama. detailed
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Johenro
Site Experience FeedbackJun 21, 2026
Was pretty seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
delaware doug
Site Experience FeedbackJun 21, 2026
I have been a customer of Crutchfield since 1994, and always go to there for anything audio or electronic.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kasen
Site Experience FeedbackJun 21, 2026
I thought it is a good website and definitely recommend for any who is looking for speakers or anything of that sort I was treated well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spicysmack
Site Experience FeedbackJun 21, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CD
Site Experience FeedbackJun 21, 2026
Ordering was easy. Have always had good luck with Crutchfield orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
9livez
Site Experience FeedbackJun 21, 2026
survey to long your good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beef Lizama
Site Experience FeedbackJun 21, 2026
Nothing bad to say about my experience shopping from Crutchfield online. I look forward to more purchases from your company in the near future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TFox
Site Experience FeedbackJun 21, 2026
I found everything needed easily and quickly. When I had questions, Jenny was able to help and optimize my cart. She was extremely helpful and pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JCwiththeRZR
Site Experience FeedbackJun 21, 2026
Crutchfield is always super easy to use and their customer service is unmatched
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Freddie
Site Experience FeedbackJun 21, 2026
very friendly and helpful, knowledgeable staff. no pressure to sell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flat Top
Site Experience FeedbackJun 21, 2026
Easy to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Easy to use and detailed review on various speakers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lvmedixs
Site Experience FeedbackJun 21, 2026
Always a great experience and in the need of customer support no one compares to the support from Crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby4
Site Experience FeedbackJun 21, 2026
Great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1di0tic
Site Experience FeedbackJun 21, 2026
Found what I needed fast, delivery within a week, specific destination including the fitment in my vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music Lover
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IdaKay
Site Experience FeedbackJun 21, 2026
It was simple enough
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rad Dad- Matt Blake
Site Experience FeedbackJun 21, 2026
Loving all my products and great to reunite- bought Cricket speakers from Crutchfield back in the day-1980-1982?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George W
Site Experience FeedbackJun 21, 2026
Great buying experience so far. I remembered Crutchfield from college days and am glad they are still around. Appreciate the details on installation and the ready-made harness service. Looking forward to a hopefully easy install
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt M
Site Experience FeedbackJun 21, 2026
the website was super useful and helpful. my amp in my car recently died and i wasn't sure what i would be needing to do to get things working again but the website had everything i needed to fix my car sound system
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hit2ndtower911
Site Experience FeedbackJun 21, 2026
Found the things i needed for a good prive very wuick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 21, 2026
it was great, signed in and got reward points as well to get my product cheaper. great overall experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackJun 21, 2026
good, easy to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Buz
Site Experience FeedbackJun 21, 2026
The experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackJun 21, 2026
Easy transaction. Looking forward to another great experience. No bads.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 21, 2026
Overall very comprehensive and helpful when selecting speakers. Making sure the website identified and included all adapter I needed was really nice.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MAK
Site Experience FeedbackJun 21, 2026
Nice site, cant wait for products to arrive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bubba
Site Experience FeedbackJun 21, 2026
Best advisers in the industry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
clodfelter
Site Experience FeedbackJun 21, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Leica Mike
Site Experience FeedbackJun 21, 2026
My old turntable quit (30+ years). As usual, Crutchfield had a replacement at a good price with free shipping. As a customer for 20+ years, I count on Crutchfield for good equipment at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
All good. Again, I appreciate the details you provide on your site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MIKE
Site Experience FeedbackJun 21, 2026
GREAT CUSTOMER SERVICE !!! THANKS! ; )
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10