Crutchfield Reviews - 4,224 Post-Delivery Reviews - 9.6/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 9% | 9% |
Negative | 1% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,084
Jerry
Site Experience FeedbackJun 22, 2026
No serious issue, started out using phone but my eyesight was not cooperating. Switched to tablet and was better. App on phone was too abbreviated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bug
Site Experience FeedbackJun 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 22, 2026
Very easy to find products that fit your vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1BERNT1
Site Experience FeedbackJun 22, 2026
Purchase with confidence
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigGuy82
Site Experience FeedbackJun 22, 2026
All good. Loved the thorough side-by-side comparisons, instant access to owners manuals, professional unit evaluations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miah
Site Experience FeedbackJun 22, 2026
Was looking for an affordable powered sub for a 14 year install in his first car and found it upon first search and saved 15 on delayed shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill S.
Site Experience FeedbackJun 22, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 22, 2026
Seems to be a good product based on many reviews. I wish I could have purchased a better speaker but the area I have was very constricted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DaKid
Site Experience FeedbackJun 22, 2026
my interaction was simple and easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Chris
Site Experience FeedbackJun 22, 2026
It was very easy and detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bones
Site Experience FeedbackJun 22, 2026
Its always an absolute pleasure shopping with Crutchfield, the site is the best when coming to order audio components, it literally take all the guess work out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaiah
Site Experience FeedbackJun 22, 2026
I was very excited to see the stereo I wanted is back in stock, and there are so many discounts on the accessories. I also like the short shipping lead times. It's always easy to find what I want on the website, and to see if it fits in my vehicle. I so happy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pheonix5713
Site Experience FeedbackJun 22, 2026
Purchased a kicker subwoofer. The site was fast and had all the info I needed to make a purchase.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
rick
Site Experience FeedbackJun 22, 2026
as always very easy process in ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 22, 2026
I’m 44, bought a one owner Florida 1994 Honda accord ex wagon and looked at crutchfield magazines since I was a kid. Never really had the car or money at the time and now I’m nostalgic retiring from the military after 22 years and wanted that car from my childhood. Crutchfield has to be part of the journey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jlyons
Post-Delivery FeedbackJun 22, 2026
Had the product that in stock that I wanted and the shipping was fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ari
Site Experience FeedbackJun 22, 2026
I needed help with information regarding buying new speakers for my vehicle and the crutchfield associate was very helpful with choosing the correct speakers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big E dawg
Site Experience FeedbackJun 22, 2026
It was pretty good, just would be nice if it was a little mor obvious that your parts are compatible and if so how they will work together, had to use a bit of google ai to help me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joel
Site Experience FeedbackJun 22, 2026
Easy to find what you are looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emery S.
Site Experience FeedbackJun 22, 2026
Only thing bad, is i cant sign in to my account on the main homepage, but i can in the checkout section.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Post-Delivery FeedbackJun 22, 2026
Crutchfield has ways to compare your selections, ways to check fitment, instructions on each install, the right adapters and additional parts on every order. They can talk you through anything. Also, they'll take it back if it's not right for you. I would call them and ask what they would recommend and show them what you were considering. Put what you want in your cart so that the expert can see what you're considering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bud
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Scottie_Montana
Site Experience FeedbackJun 22, 2026
It's all Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mustang7
Site Experience FeedbackJun 22, 2026
the customer service was great. I messaged with about 3 different people and finally found the item I was happy with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Wrong installation instructions sent, did not include a foam or rubber gasket to seal around speaker for direct mounting to door…used self stick door seal foam.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: N/A
spiders
Site Experience FeedbackJun 22, 2026
The representative made a recommendation and I bought it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 22, 2026
Prices were exactly what I could purchase at other merchants, including Amazon, but I purchased from Crutchfield because all items were in one location. I would have had to purchase from multiple other stores. I did not buy cables though, as your cables are crazy expenses for marhinal to no improvement,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TJ Photo
Post-Delivery FeedbackJun 22, 2026
When you need audio for your whip, Crutchfield is the place to shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pop-H
Site Experience FeedbackJun 22, 2026
Had exactly what I needed with free 2 day shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toonz
Site Experience FeedbackJun 22, 2026
I have nothing bad/negative to say. it was an enjoyable experience shopping around at all the different options for the right stereo upgrade for my vehicle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pitchfork
Site Experience FeedbackJun 22, 2026
Precise and very affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MasterP
Site Experience FeedbackJun 22, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I have been looking for years and went with local retailers; this time I found a guy that did mobile installs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie
Site Experience FeedbackJun 22, 2026
Overall very satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Oso
Site Experience FeedbackJun 22, 2026
Very easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barney
Site Experience FeedbackJun 22, 2026
Great prices, great selection, will use them again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
As my third online purchase from Crutchfield, I am again very please with the ease of making the purchase, the offering in this product range, and the price offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leonard
Site Experience FeedbackJun 22, 2026
Good website. Helpful associates. Crutchfield stands behind their products with a good return policy and forever tech support.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Robert B
Site Experience FeedbackJun 22, 2026
Great Experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ceedee
Site Experience FeedbackJun 22, 2026
It was pretty simple. I used my car to find what fit it. I ordered speakers that were highly rated.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
N/A
Site Experience FeedbackJun 22, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nebjockey
Site Experience FeedbackJun 22, 2026
Riley was great. He answered all my questions and was very helpful with my purchase. I’ve used Crutchfield in the past and was very satisfied with the products and the prices. Will definitely buy again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dre
Site Experience FeedbackJun 22, 2026
love this place, thanks for all the support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Van man
Site Experience FeedbackJun 22, 2026
Overall good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackJun 22, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Post-Delivery FeedbackJun 22, 2026
I found a mounting kit for a DIN stereo for my older 2003 F250 when searching on the internet. Instead of the Metra kit I ordered, it is a Scosche FD1423B. This matches the single DIN Kenwood DMX1058XR receiver I purchased. This did not appear as an option on Crutchfield when I was ordering. It is specific for Ford Trucks in years including mine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
I am a 20+ year customer and always happy with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 22, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schlaffer
Site Experience FeedbackJun 22, 2026
Easy to find what I want. Great, helpful advice. Never pushy. Just knowledgeable help. It's refreshing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJSX
Site Experience FeedbackJun 22, 2026
I called for help making an order. I got Lexi and she was fantastic. Very knowledgeable and a pleasure to talk to. THANKS LEXI
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10