Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,285 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 6% | 7% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,235
Rick
Site Experience FeedbackAug 26, 2026
I was using Google Gemini to inform me of good options to improve my car’ sound and it constantly used information from your website. Prices of the speakers were similar to Amazon, but you added the adapters for free, so over all the final price was way better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 26, 2026
This my firstn purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Bullfrog84
Site Experience FeedbackAug 26, 2026
It was pretty good, I wished with that some items had a few more pictures, or the head units had more pictures of the displays, or videos of using the head units a little more detail. Everything tells me my head unit Sony XAV-AX6000 will work with my 360 camera over can with the added idatalink maestro, but I've only seen the backup camera work. I need the 360 camera to work for this to be a functional present. I guess we will find out on Sunday. Also I remember in the past, crutchfield telling me what speakers work in what location on my car. Now it kind of looks like that, but doesn't seem specific. I want to either see for my car the 6.5" speaker works in the front, but the 6x9" speaker works in the rear. I think the Nissan Rogue takes 6.5" all around, but it isn't as clear as it used to be. Otherwise I had a really great experience, as always on Crutchfield. No one does car audio like you do!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozpaul
Site Experience FeedbackAug 26, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason
Site Experience FeedbackAug 26, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Craig
Site Experience FeedbackAug 26, 2026
Great fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
The Technician
Site Experience FeedbackAug 26, 2026
Its point and click. The listen and compare is nice, i hope it is accurate.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 26, 2026
Completly normal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GB
Site Experience FeedbackAug 26, 2026
I like to be able to filter by brand. I find that helpful. And the comparison feature is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vega_Joe
Site Experience FeedbackAug 26, 2026
I completed my purchase within 5 minutes . I have nothing negative to say.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Crazy chris
Site Experience FeedbackAug 26, 2026
Quick and easy , many payment options also!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Xenotaph
Site Experience FeedbackAug 26, 2026
Nothing in particular to note. This is my personal go-to site for audio related things and I try to buy from here over Amazon to support a smaller business that is competing with them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
blackmonolith
Site Experience FeedbackAug 26, 2026
Crutchfield is a great company! I've had an account for more than a decade.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason M.
Site Experience FeedbackAug 26, 2026
Intuitive search, streamlined product pages, and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stress Free Ordering
Site Experience FeedbackAug 26, 2026
Went to product I wanted system verified part fit my vehicle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 26, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JSISOP3
Site Experience FeedbackAug 26, 2026
Easy to use & understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seth
Site Experience FeedbackAug 26, 2026
Great experience every time I use the site. The only frustration I ever encounter is trying to back out of the shopping cart to the previous page I was on. It seems to take several tries. Ease of Use of site is wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackAug 26, 2026
The crutchfield site is very easy to use and the fact that they recommend parts to make whatever you are installing is very nice solid 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beemer1201
Site Experience FeedbackAug 26, 2026
Website needs to run faster. It’s painfully slow
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pedro
Site Experience FeedbackAug 26, 2026
I ordered a furman elite-15 pfi and it was expected to be shipped this week, however I received an email stating that the backorder is pushed until mid October. I want to get up and running, so with the consultation of grok AI, and the hardware im pushing, it sold me on this Furman IT-Reference 15i. I thought about buying a used one on ebay but it talked me out of it because if this unit is problematic of suffers shipping damage, any sound interference will travel upstream killing this elaborate setup with pro audio gear and hifi. Looking forward to purchasing speakers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed8082
Site Experience FeedbackAug 26, 2026
Everything is so easy to use,lots of helpful information on site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave in Iowa
Site Experience FeedbackAug 26, 2026
Great site, and always great support when needed. Between me and my son we have ordered 4-5 stereos in the past few years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carson
Site Experience FeedbackAug 26, 2026
Ordering was easy but sales tax was not what I expected.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PSYCHO 12C
Site Experience FeedbackAug 26, 2026
Package deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellis
Site Experience FeedbackAug 26, 2026
I have used Crutchfield many times over the years and have never had an issue with any item.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 26, 2026
Rex was very helpful in answering my questions which resulted in a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emmanuel
Site Experience FeedbackAug 26, 2026
Crutchfield has all my car and home audio need, with exceptional options and great prices. I always recommend the site to my friends asking where i got all my cars audio equipment.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Just another audiophile
Site Experience FeedbackAug 26, 2026
Crutchfield continues to rock the world with solid products and fair pricing. Rock on!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 26, 2026
I am still evaluating whether the headphones meet my needs
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
JCS
Site Experience FeedbackAug 26, 2026
After spending much time on your site and on the web, your site was the most informative alll the while conserving my scares resource - attention.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackAug 26, 2026
The website is great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dom
Site Experience FeedbackAug 26, 2026
It’s always good information and easy to use. Still have information and knowledge I learned from reading tech in your catalogs years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaye
Site Experience FeedbackAug 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Breezy
Site Experience FeedbackAug 26, 2026
ordering process was very easy and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alex
Site Experience FeedbackAug 26, 2026
excited to put in my first order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GB
Site Experience FeedbackAug 26, 2026
awesome prices and great inventory selection
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grodie
Site Experience FeedbackAug 26, 2026
Overall great site and cannot believe how fast items are filled and shipped! Great quality and I like when I needed to speak with someone they called me back and clearly answered my questions straight away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee F
Site Experience FeedbackAug 26, 2026
Pretty good not a lot of issues
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Buck
Site Experience FeedbackAug 26, 2026
Easy to find what I am looking for. Great information provided. Videos helpful. Good prices. Easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cliff
Site Experience FeedbackAug 26, 2026
No problems. Quickly completed selection and payment process. $25 no rush shipping discount was a pleasant surprise.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Sky
Site Experience FeedbackAug 26, 2026
Way better prices than anywhere else. Also free 2 day shipping is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timbo
Site Experience FeedbackAug 26, 2026
I shopped here a week or so ago. I made choices then, and considered using Amazon. Amazon looked a little cheaper at first, then I realized all the "other stuff" was extra, but was included when buying from Crutchfield. Plus, the install sheet sounds like a huge help.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RP220
Site Experience FeedbackAug 26, 2026
I see the strength of your online site to be its ease of navigation. I searched double din receiver and sorted easily. I knew what I was looking for so it was more overall cost with shipping. overall its ease of use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clint
Site Experience FeedbackAug 26, 2026
cgtaylor86@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LBNYRob
Post-Delivery FeedbackAug 26, 2026
I woudl absolutely recommend Crutchfield. The only issue was the very cheap quality of the screws and nuts that Metra includes with their speaker brackets. Extremely cheap and soft. Half of the screws used stripped with hand tighening- holding a socket in one had and a screwdriver in the other. As such they woudl nto tighten and I will have to remove the door panel and install with better hardware. The Metra bracket itself worked perfectly. A few of the nuts with the star washer stamped in would not thread on the screw or would not thread all of the way. Absolute kudos for Crutchfield service, the prewired harness and the clear instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TommyDaComic
Site Experience FeedbackAug 26, 2026
Called and spoke with Mason...He was OUTSTANDING in both product knowledge and personality ! Great selection and priced right too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HAL
Site Experience FeedbackAug 26, 2026
See above.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 26, 2026
Products I looked at were exactly what I was looking for. Can't wait to get the product and see how it measures up to my expectations.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gmac99
Site Experience FeedbackAug 26, 2026
I have been watching this receiver and waiting for a sale price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10