Crutchfield Reviews - 4,210 Post-Delivery Reviews - 9.5/10
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 5% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,052
Gordo5point3
Site Experience FeedbackJun 10, 2026
I enjoyed my first time purchase Easy to find what i needed Will recommend to anyone i know
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Post-Delivery FeedbackJun 10, 2026
I purchased a interface for my GMC Sierra with the Bose system. The interface is a must if you want to ad a after market stereo. I buy from Crutchfield because it's always in stock most stereo equipment, and at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
mundo
Site Experience FeedbackJun 10, 2026
easy to use, no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minneapolis
Site Experience FeedbackJun 10, 2026
I thought I was getting an open box item
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirk Lazarus
Site Experience FeedbackJun 10, 2026
The website is perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J-Dawg
Site Experience FeedbackJun 10, 2026
The Crutchfield website is responsive and well put together. The amount of orginized and detailed information is wonderful and incredibly useful. Whithout spending hours upon hours of doing labourous research, i was able to find speaker that world work in my vehicle and match my tastes and need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 10, 2026
I liked the ability to see reviews and videos. Comparison feature is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
whatever
Site Experience FeedbackJun 10, 2026
I called to talk with someone 3 times and pressed 1 to be called back...waited 2 to 3 hours and was not called back...would of been good to talk to someone about what I needed because I'm elderly and know little about stereo equipment...
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
J
Site Experience FeedbackJun 10, 2026
I appreciate that you guys offer all hardware needed to install radio unit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Square Pants
Site Experience FeedbackJun 10, 2026
everything went smooth except trying to use my paypal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yellowsnotty
Site Experience FeedbackJun 10, 2026
Good experience, no negatives!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Post-Delivery FeedbackJun 10, 2026
Everything worked the way it should have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chri
Site Experience FeedbackJun 10, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
outback 2012
Site Experience FeedbackJun 10, 2026
Search for sxm and gps antenna for better mapping was hard to find. Add to description would help more on title page. SVC control options to pick become confusing to site users not familiar with level of picking control units.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Paul R
Site Experience FeedbackJun 10, 2026
No complaints!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJCruiser
Post-Delivery FeedbackJun 10, 2026
Very pleased with my purchases from Crutchfiled - I have purchased a Turntable, Speakers, and Ear Phones in three separate orders. Everything arrived in excellent condition. Hooked up my system today after receiving the Audio-Technica Turntable. My reason for purchasing this equipment was so I could once again enjoy listening to Vinyl Records after many years. The only part of my purchase that I may repeat is next time getting ear phones which have noise cancelling ability; otherwise I am very pleased with the products and with Crutchfield. I also appreciate the fact they sent my purchased products by UPS 2nd Day Air - which was very fast and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
R1d3R
Site Experience FeedbackJun 10, 2026
I find the website experience to be highly satisfactory, particularly appreciating the comprehensive product reviews and the meticulous detail provided in each item description.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Radioman
Site Experience FeedbackJun 10, 2026
Never a Problem, Before or After Sale !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
REG
Site Experience FeedbackJun 10, 2026
a consultant helped thru a problem and recommended a solution including e return and a different purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Devin
Site Experience FeedbackJun 10, 2026
Very easy to find what I was looking for and very reasonably priced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
McDaddy
Site Experience FeedbackJun 10, 2026
Having what you need at competitive prices guaranteed! Great service always and friendly as well, full of information and help!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Jimmy
Post-Delivery FeedbackJun 10, 2026
Great company, Product ordered and delivered the next day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
P. J
Site Experience FeedbackJun 10, 2026
Make things easier to locate, eliminate ads and promotions in your face things promote the products you have on hand and are selling and making it easy for the customer to locate comfortably and easily without a bunch of runaround
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Randall
Site Experience FeedbackJun 10, 2026
Love the product advisor conversation and support! Great products too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 10, 2026
Worked very well. Good layout.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rich
Post-Delivery FeedbackJun 10, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Milger
Site Experience FeedbackJun 10, 2026
No problem smooth .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Veek
Site Experience FeedbackJun 10, 2026
My only issue today was I didn't see rewards from my previous amp purchase upon checkout. Maybe because I bought an "open" item and it was already discounted...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 10, 2026
Easy to do business with. Very informative and helpful customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papabear
Site Experience FeedbackJun 10, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JBooth
Site Experience FeedbackJun 10, 2026
It was easy as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pleased first time customer
Site Experience FeedbackJun 10, 2026
Very easy website to use, bought a gift for a family member who likes Crutchfield products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackJun 10, 2026
Good experince
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curt
Post-Delivery FeedbackJun 10, 2026
Crutchfield is a great place to buy stuff from. They have all the adapters that you need, the tech support when you need it and pricing and selection is very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RobertH
Site Experience FeedbackJun 10, 2026
No issues what so ever. Hunter is a great salesperson!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AMAZING
Site Experience FeedbackJun 10, 2026
Jenny your advisor was AMAZING
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N8
Site Experience FeedbackJun 10, 2026
It was convenient and great as usual. Keep up the great work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Site Experience FeedbackJun 10, 2026
My factory radio was Locked and I just graduated Highschool so I don't have a lot of money so I was looking for a good budget radio. My order was 150 and I get the radio the harness which will be mostly set up when it gets here which is something I can appreciate as it will save me time and stress I will also receive a master sheet and the fasteners/screws. I bought it when it was on sale so I saved a little extra money. I appreciated the information being all there and easy to find and it really sped up the purchasing prosses as I was able to find the one quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny
Site Experience FeedbackJun 10, 2026
My advisor Homer, was very helpful and politely answered all of my stupid questions!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bam
Site Experience FeedbackJun 10, 2026
website was easily navigated. prices were fair but honestly wish they were less.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rod ridz
Site Experience FeedbackJun 10, 2026
Easy to use the website and fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigmanslow
Site Experience FeedbackJun 10, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJun 10, 2026
I really liked the fact that it identified the right products for my car in seconds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kpawz
Site Experience FeedbackJun 10, 2026
It was chill
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Caesar
Site Experience FeedbackJun 10, 2026
Customer service advisor to didn’t know the difference between Accubass and Parabass for Audiocontrols products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 10, 2026
I would recommend purchasing electronics from Cruthfield’s. I have made several purchases over the years and I have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Vick
Site Experience FeedbackJun 10, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GSCA
Site Experience FeedbackJun 10, 2026
Very easy to choose the right speakers for my car, and free gifts!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
z3
Site Experience FeedbackJun 10, 2026
nothing more
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9