Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 1,672 verified post-delivery reviews on Bizrate.
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 11% | 12% |
 Negative | 6% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 74% |
Neutral | 18% | 19% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 9,832
Pare
Site Experience FeedbackSep 5, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
I found I had to search for the products I was looking for
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 5, 2026
The site is very well set up and easy to navigate. The products information is very detailed and exceptionally helpful. Great discounts and special offers, as well as loyalty program, are a welcomed benefit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 5, 2026
chat line is terrible. Total waste of time.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ivanna P
Site Experience FeedbackSep 5, 2026
WEbsite was fine. I went to my local Shoppers Drug Mart and was told that single shadows were being discontinued. Is this true? I am tired of discontinuation of basics like a single colour shadow. Glad to be able to get the shadow via the website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bluesky
Site Experience FeedbackSep 5, 2026
I’ve been using Clinique for more than 30 years! I love your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Han
Site Experience FeedbackSep 5, 2026
Good experience, no issues but only really looking for one thing which I found and purchased. Happy days 🙂
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied
Site Experience FeedbackSep 5, 2026
I will be using the website exclusively in the future for two reasons. I cannot find "Redness Solution Cleanser" in the store any longer and secondly, free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lrmis
Post-Delivery FeedbackSep 5, 2026
I really love the products I purchased. I am a repeat customer and have used them for 18 years! The price increase is really starting to make me question if I want to to continue using Clinique or find a new skincare line.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Kat
Post-Delivery FeedbackSep 5, 2026
No problems with this order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 7
Jane
Post-Delivery FeedbackSep 5, 2026
Sometimes the eye pencils dry out, if you haven’t used for a week or two then break off when you use them. That’s my only complaint
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
JJ
Site Experience FeedbackSep 5, 2026
Would be nice if website colour patches were larger
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Pam
Site Experience FeedbackSep 5, 2026
Overall reasonably easy to use online platform. It’s unclear what promo is active though and unclear how to utilize points? Products I want are regularly out of stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ
Site Experience FeedbackSep 5, 2026
no problems with website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 5, 2026
Wish you would bring back Natural Gloss mascara.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
jenniferdstratton
Site Experience FeedbackSep 5, 2026
The website is easy to use and understand. I love Clinique products. I miss Sears in Canada so that you could go to a clinique counter and get advice. However, these products are best for my skin. It is more expensive, so I try to wait for sales in today's economy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
I love Clinique products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SB
Site Experience FeedbackSep 4, 2026
My overall interaction with the website today was great - I visited specifically to take advantage of a sale I got an email about. Just want to note that its disappointing that Clinique's prices have risen pretty significantly while product sizes have remained the same or become less. Clinique also doesn't include as many free samples of products as in prior years, or the consumer has to spend way more to be able to get the free gifts with purchase.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Drea
Site Experience FeedbackSep 4, 2026
As a former counter manager 😀 I love Clinique and I think the website may have been a little slow due to how many people are on there shopping. The site had a slight delay navigating from page to page. Thank you! Andrea
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackSep 4, 2026
website loads well but can be jumpy at times, would be nice to see past purchases show up first - just easier for re-ordering, love the discounts every so often
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ella
Post-Delivery FeedbackSep 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Online Shopper
Site Experience FeedbackSep 4, 2026
I had a very helpful person to walk me through Creating an Account. Very patient!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 4, 2026
Easy site to use always. Always has great product descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackSep 4, 2026
It was easy to find my products and they were all in stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I was responding to an email 25% off eye makeup. It was noted in site but a colour choice negated the offer and no 25% not available .Be clear i had to open each to check colours. Called in but very frustrated
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 4, 2026
Your website is not user friendly!! Unfortunately because Clinique is becoming harder and harder to find in stores, I have no option but to order online. It is extremely frustrating!!
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sairey Gamp
Post-Delivery FeedbackSep 4, 2026
I have used Clinique moisturizer for many years. Glad there is now one with SPF. However, as a Canadian, I hate having to buy anything from the USA at the moment. I tried to find a Canadian moisturizer I liked as much, but so far, no luck. Maybe I’m addicted to the free mascara!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 7
Online Shopper
Site Experience FeedbackSep 4, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MPH
Site Experience FeedbackSep 4, 2026
A bit slow but overall ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pd
Post-Delivery FeedbackSep 4, 2026
Loving each product I purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MEB
Site Experience FeedbackSep 4, 2026
I have been using Clinique products for over 40 years and buy online from time to time. I forgot how easy it is to do so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Munchie
Post-Delivery FeedbackSep 4, 2026
Great products and services My only complaint is the artificial colour in your products. I am allergic and have had to discontinue use of many items. Its not necessary. Your packaging contains the colour's you need to attract buyers. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lynn
Site Experience FeedbackSep 3, 2026
Why was I not given a “gift” for my purchase? I was expecting a small token which would have been nice. I have used Clinique since 1970 and will continue as I feel it is superior to other products on the market.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolina
Site Experience FeedbackSep 3, 2026
Love the products, I’ve been using them for years and worth every penny.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy access to website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I have always been happy with the ease of this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackSep 3, 2026
The website is easy to use, & the choice of products are amazing at great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Very good, but the reward points arent clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RC
Site Experience FeedbackSep 3, 2026
Good over all experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Like your product and my BD present
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
it would have been a 10 completely but the discount code would not apply to my entire purchase, I had to do a live chat to resolve my problem
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
gracie
Site Experience FeedbackSep 3, 2026
Clinique continues to provide great unscented products for those of us who can't tolerate fragrances (cause migraines).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cam
Site Experience FeedbackSep 3, 2026
Toner page wasn't working, it was showing no products. Used the search function instead
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Miss my Clinique bar soap
Post-Delivery FeedbackSep 3, 2026
I will be completely satisfied only when you bring back the Clinique bar soap to Canada.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
Cecile
Site Experience FeedbackSep 3, 2026
love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nance
Site Experience FeedbackSep 3, 2026
Wonderful to receive a birthday surprise gift and used my points balance to receive a mascara for free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I enjoy getting notice of deals and free gifts with purchase Website very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10