Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 1,715 verified post-delivery reviews on Bizrate.
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 87% |
 Neutral | 9% | 9% |
 Negative | 7% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 73% |
Neutral | 17% | 18% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 9,867
Mair
Site Experience FeedbackAug 14, 2026
Site is very user friendly and product information is well documented.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jacquie
Site Experience FeedbackAug 14, 2026
I find the website very clunky and difficult to navigate. If I didn't already know what I wanted, I'm sure I would have just not continued. I love Clinique products and have used for many years. I do miss purchasing at The Bay. Online experience is not positive. The actual check out process is fine.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
muffy
Site Experience FeedbackAug 14, 2026
I love to shop online and have been a Clinique faithful customer for forty years...love love trying new products and look forward to new products as they are developed...however I was alarmed at the price of foundations...they have gone up substantially, so I will wait til you offer a promotion on them. I am happy to receive your bonus gifts, and they give me a chance to try products without buying them at full price. I will continue to shop for your products, however I will watch for discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackAug 14, 2026
I always use Dramatically Different moisturizer. I love it and I'm 84 years old
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rlbraun
Site Experience FeedbackAug 14, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anouska
Site Experience FeedbackAug 14, 2026
not a lot of gift package available. no specials
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
SolSol
Site Experience FeedbackAug 14, 2026
Always love clinique products! Site is easy to use and was glad to order during bonus time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nanny
Site Experience FeedbackAug 14, 2026
I was able to find my usual product quickly and even added a discount. Missed out on the summer package but in all a good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 14, 2026
Website was great. I usually shop in the U.S. and wish there was a way to link the accounts so I wouldn't be collecting them separately from the same company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gosia
Site Experience FeedbackAug 14, 2026
products on sale not in stock.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Vino
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Your rewards program is a bit lame. The birthday reward is the same thing every year - no choice, no variety. And if you don'tuse that product you dont get the reward. And the products you can redeem at each level are pretty limited.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 14, 2026
Wonderful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kathy
Post-Delivery FeedbackAug 14, 2026
Everything was good in my order. I will continue with Clinique as I have sensitive skin and you sell products I can use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Bennie
Site Experience FeedbackAug 14, 2026
very smooth transaction. I would love the opportunity to try products and provide an honest review after trying the items out. Huge fan of Clinique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackAug 14, 2026
So far so good. Wish there was more picture options r To try on makeup
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Bek
Site Experience FeedbackAug 14, 2026
Easy to login, nice to have previously selected items already in my bag, and an added bonus to the order is always appreciated.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bloomer
Site Experience FeedbackAug 14, 2026
Love Clinique, especially the moisture serge line. Very gentle, fragrance free and moisturizing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackAug 14, 2026
Love the free products with purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alondra
Site Experience FeedbackAug 14, 2026
Clinique is an outstanding brand. I find their products to be superior to other brands at a similar price point. Their website is user friendly and esthetically informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jubs
Site Experience FeedbackAug 14, 2026
Checkout was a bit clunky and slow when it came to adjusting items cart. Would be good to make it easier to remove and organize items in the cart. Also I couldn’t find the threshold details for when you get the two full size products
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Allie
Site Experience FeedbackAug 14, 2026
smooth operation of website, automatic inclusion of gift-with-purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
I use the website on my phone and I find it very slow to load each page.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 14, 2026
Easy website to navigate and order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephie
Site Experience FeedbackAug 14, 2026
Love the gifts with online purchases. Great experience. Free shipping too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 14, 2026
Experience was good. The only complaint is the website when used on my phone was lagging and l had duplicate products in my cart and l was unable to change the number ot items from 2 to 1. I had to remove and start over.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Good experience but my eye pencils seem to dry and break off. I’m going to order and try again hoping it doesn’t keep happening.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mrs. Zed
Site Experience FeedbackAug 13, 2026
Had a great experience and discovered a new gel moisturizer product that I ordered to try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy Lou
Site Experience FeedbackAug 13, 2026
I have been using Clinique products for many years and for someone with sensitive. allergy prone skin I highly recommend them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ivy
Site Experience FeedbackAug 13, 2026
Can be hard to navigate. The helpline cut me off so I could not finish a prior purchase unable to figure out how to get my points added on a Clinique purchase made in a store
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Tricky to navigate
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melissa
Site Experience FeedbackAug 13, 2026
I was going to purchase this perfume at shoppers drug mart but noticed that if purchased online that it came with a free game.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Sometimes difficult to locate a specific product on the site
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Please don’t use my comment.
Site Experience FeedbackAug 13, 2026
First I was on via an Insta ad and it glitched and dumped my cart. So that was annoying. But in Chrome it worked fine. If it weren’t for the ad on Insta I would have missed the summer gift likely, so all good overall. Just a bit of a mishap.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Sometimes hard to see how to add the free offer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Veevee
Post-Delivery FeedbackAug 13, 2026
Ordered on line, took a while to find the specific colour of the particular product I wanted. Had to check three time, kept saying out of stock.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Devous
Site Experience FeedbackAug 13, 2026
Great products. Love the free gifts. Easy shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy!
Site Experience FeedbackAug 13, 2026
I am a long-time Clinique wearer, and live in a rural community. To be able to order from a website is so much handier than waiting until I can get to the city to purchase these products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
LeslieJ
Site Experience FeedbackAug 13, 2026
Fast and easy to order the products that I need. Great gifts with purchase too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SuperJ
Site Experience FeedbackAug 13, 2026
I was happy with the ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackAug 13, 2026
Happy to have an easy purchase experience rather than finding a drugstore that has what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CF
Site Experience FeedbackAug 13, 2026
in desktop web site version, i am not able to have the pop up window for the live chat. Please improve it. And i used to call clinique or live chat with clinique in order to know the b-day gift. However, this year customer service told me they are not able to tell me what gonna be my b-day gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I did not received gift with purchase on my second last order. I contacted customer service and it was supposed to be shipped to me but sadly it never arrived. I was quite disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 13, 2026
looking for face soap bar, has not been in stock for over 3 months
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: 5
Online Shopper
Site Experience FeedbackAug 13, 2026
Love Clinique, have used it for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I was looking for a product that apparently has been discontinued. Purchased different items today to see if they will be adequate replacements. I'm disappointed that this keeps happening with many brands that I've used for many years.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Char
Site Experience FeedbackAug 13, 2026
Only issue I had was in signing into My account. It would not accept my password and when I asked to reset it I did not receive the email to do so. Sad that I missed out on the points. Everything else was good. Easy to find what I wanted and great offers automatically added!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy to use the website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Suzi
Site Experience FeedbackAug 13, 2026
Since the Bay closed I have been buying my clinique from this site. One thing I was disappointed with is once you build points on your account if they aren't used within a certain time they are taken away and you have to star all over again. I am starting all over again!!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10