Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 1,728 verified post-delivery reviews on Bizrate.
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 88% |
 Neutral | 9% | 6% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 77% |
Neutral | 16% | 15% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 10,075
Online Shopper
Site Experience FeedbackJul 29, 2026
I like shopping online and this was a good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Skippy
Site Experience FeedbackJul 29, 2026
Visually clear and detailed information. Easy to shop and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
edie
Site Experience FeedbackJul 29, 2026
I love the lipstick and finishing powder that I purchased. The website was easy to navagate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Website is slow when accessing account. Disappointed there was no free samples with purchase.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Dawn
Site Experience FeedbackJul 29, 2026
I really like the website. Clean graphics and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJul 29, 2026
The website is easy to navigate and the free shipping is an added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackJul 29, 2026
Website is a little hard to navigate on mobile. Very choppy and could be organized more efficiently. But very happy with pricing and shipping.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lmk
Site Experience FeedbackJul 29, 2026
Blips in the checkout. Had to do it 3x, clear my cart and start again grrr
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Online I had problems finding a help section to get more information about the product I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 29, 2026
Wrong item received
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
TorontoLaura
Site Experience FeedbackJul 29, 2026
I experienced no issues with your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Post-Delivery FeedbackJul 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
AJ
Site Experience FeedbackJul 29, 2026
links to promotional deals are not direct links; sometimes finding the special offers are frustrating I love Clinique products and the special offers help offset the price.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Happy
Site Experience FeedbackJul 29, 2026
Great experience overall.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nicole
Site Experience FeedbackJul 28, 2026
Well, I didn't get a discount code. And I didn't get any freebies.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 28, 2026
It wouldn’t accept my saved credit card information so I had to go dig out my card and enter the information manually.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Smiley
Site Experience FeedbackJul 28, 2026
When checking out it wouldn’t accept my prepaid card, very disappointed. Most chubby sticks were out of stock, I understand it’s a promo, just looking forward to trying other colors now that they were on sale. Otherwise site is easy to navigate and check out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sweety
Site Experience FeedbackJul 28, 2026
Very easy online experience. I do hope clinique gets more into a line of nail polish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackJul 28, 2026
I really liked where you could take pic and try on product. It helped.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 27, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hh
Site Experience FeedbackJul 27, 2026
Great website and great products! I wish you would please bring back the seasonal gift pouches with the great minis!!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ShannonN
Site Experience FeedbackJul 27, 2026
The Clinique website is easy to use. I am happy that this website exists, because it is difficult to make in store Clinique purchases now that stores like The Bay no longer exists.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
Good somethings are clunky to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackJul 27, 2026
My preferred colors are sold out
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jude
Site Experience FeedbackJul 27, 2026
I have used Clinique products for many years and plan to continue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pyegg
Site Experience FeedbackJul 27, 2026
So glad you don’t need a password
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
Easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lizzo
Post-Delivery FeedbackJul 27, 2026
I love Clinique products, I have been using them for many years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 27, 2026
Not user friendly. Did not know that I could only use my points for one item, with my order. I think i should be able to use all the points I have on my order of other items. I did spend the money to acquire the points.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackJul 27, 2026
Loved it and absolutely love the products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherbear
Post-Delivery FeedbackJul 27, 2026
Color palette is not even close to the swatch on the website. I will be returning the product and buying somewhere else. Recntly I have noticed Clinque is always out of theh chubby sticks colors. Even after a month of looking. Poor!
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: 4
Tootsie
Site Experience FeedbackJul 27, 2026
I find the site a bit difficult to follow sometimes. And I have never figured out how to use my reward points. They always get cancelled.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
While I appreciate the extra gift, I have no use for the acne solution offered and was unable to remove it from my order. I don’t want to generate more unnecessary plastic garbage. I will try to share it with someone that will use it but don't really want to be forced to find someone.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
#Sexxymama
Site Experience FeedbackJul 26, 2026
I loved the layout of the web page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
inday
Site Experience FeedbackJul 26, 2026
I like your moisture surge but somehow a little pricy for senior like me.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sammy523
Site Experience FeedbackJul 26, 2026
Site works well; easy to search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Su
Site Experience FeedbackJul 26, 2026
Overall interaction was rather smooth.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 26, 2026
Goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robear
Site Experience FeedbackJul 26, 2026
website a little unstable with curser making it frustrating
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Moe
Site Experience FeedbackJul 26, 2026
excellent quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 26, 2026
Regarding the free product that you offer ie acne solution, I would recommend allowing your customers to select another item as I am a mature woman who does not require acne skincare.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mac
Site Experience FeedbackJul 26, 2026
very difficult to navigate thius website!!
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
LML
Post-Delivery FeedbackJul 26, 2026
Always satisfied with my purchases from Clinique online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DiverDebra
Site Experience FeedbackJul 26, 2026
All went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laine
Post-Delivery FeedbackJul 26, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Brownie
Site Experience FeedbackJul 26, 2026
It’s pretty easy to find what you are looking for. They have good promos most of the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LynneM
Site Experience FeedbackJul 26, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Unique
Site Experience FeedbackJul 26, 2026
I appreciate the free shipping offer with no minimum purchase. It is extremely frustrating to find a product. The drop down menu and filter are almost useless. I kept seeing the featured products even though they were not what I was looking for. I had to scroll down through many products to find what I was looking for.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 26, 2026
Excellent Service
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 26, 2026
As long as promotions of sales are given with this brand name I will continue to be a loyal customer as we all struggle to keep costs to a minimum and affordable. Quality costmetics such as the Clinique brand would not typically be my first choice, however, your sale prices to help to make your products much more affordable to shop. Free shipping on orders is a 100% bonus. THANKS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10