Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 1,727 verified post-delivery reviews on Bizrate.
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 89% |
 Neutral | 9% | 5% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 76% |
Neutral | 16% | 16% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 10,060
Bea
Site Experience FeedbackAug 1, 2026
I don’t like how u put only one or two products on sale (eg lipstick only) as I find it hard to find anything else on sale that I need at the time. Therefore I have to pay shipping. I had to buy two of the same lipstick just so I don’t get charged shipping. I may not want to use the same color by the time I use up my first stick. Also I don’t get any free products like I usually do with other purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Disappt that I could not receive a bday bonus. Appreciate the free mailing.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Duke
Site Experience FeedbackAug 1, 2026
Online ordering easy. I am not happy with your points system. I should be able to choose the bonuses I want. For example small samples of cream, mascara, lipstick etc. I don’t like the way your program limits what I can choose. Shoppers Drug Mart never have Clinique samples. With the closure of Hudson Bay your points system is a major disappointment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Canmore girl
Site Experience FeedbackAug 1, 2026
It was easy, pages are well organized. No hoops to jump through, appreciate that
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
Slow web browse today and no agent to come online for help. Edited 30 min then tried to figure out order. If so had 519 points can I order 2 items that equal or less than 500
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 1, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
Website is hard to navigate at times.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
It is a little slow but okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papayeh
Site Experience FeedbackAug 1, 2026
User-friendly online shopping website! I have been using Clinique products over 25 years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I don’t think you want to publish my review
Site Experience FeedbackAug 1, 2026
Your website needs to join the current century for online shopping experience. It’s unbelievable that you don’t show each shade applied on a model! How? To complete my purchase today I had to do a deep dive online and untilize AI/ChatGPT to determine, colour, shade, undertone, etc. if your intent is to sell product, make it easier! You will sell more. I have. I sited your website often but then give up, because of of extremely limited consumer information. And consider having a bigger TikTok / Instagram presence. Join social media!!!
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 1, 2026
The information is clear except for how to redeem rewards and offers. It's a bit convoluted and you have to get to later in the checkout process to see your products. I still love Clinique and appreciate the offers and gifts.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ingy
Site Experience FeedbackAug 1, 2026
easy to find items needed Good selection of topics for needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
boncham
Site Experience FeedbackAug 1, 2026
It was quick and easy. When I did the search the item at the top of the list was exactly what I was looking for. No complaints. Love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annah
Post-Delivery FeedbackAug 1, 2026
All good except I tried a new mascara —high impact high-fi full volume because chubby lash is on back order. Did not like it one bit. Leaves residue on lashes and is hard to wash off. Dies nothing much for my lashes.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
I’m very frustrated that I wasn’t able to redeem my points. It wasn’t working. Could be easier. I have points but I can’t redeem them.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Joni
Site Experience FeedbackAug 1, 2026
It was easy and fast
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kristina
Site Experience FeedbackAug 1, 2026
Website is easy to navigate. 15% off my order. Like getting gifts with purchase as well
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kj
Site Experience FeedbackJul 31, 2026
I was not able to apply my birthday reward, it kept rejecting the code as 'value' didn't apply eventhough it was close to 100$ without discount. Instead a different discount % reward was used as it was not clear why the HAPPYBDAY code did not work
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJul 31, 2026
Not able to use my birthday code despite following the minimum purchase requirement $45 (in fact was far above that).
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Luisa
Site Experience FeedbackJul 31, 2026
Great easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Good interaction, easy to scroll and find products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tracey
Site Experience FeedbackJul 31, 2026
Easy online shopping process. Ships quickly. Free gifts at times.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Groovy
Site Experience FeedbackJul 31, 2026
There is was discrepancy of offers between your website and what I saw on Facebook... decided to order what was offered on the website anyway! It may be a new offer that is coming tomorrow which is a start of a new month!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackJul 31, 2026
Please allow us to delete "free" items that we don't want and cannot use. Very annoying. I don't want and cannot use acne treatments, but would have preferred clarifying lotion either #1 or #2.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asher
Post-Delivery FeedbackJul 31, 2026
Im trying to purchase the gentle cleanser to use with the moisturizer I bought but non of your chat or call persons could help with information on whether I can rinse it off instead of wiping it off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lorabel
Site Experience FeedbackJul 31, 2026
I qualified for the free birthday gift however it was not a product I would normally purchase. It was ‘Dramatically Different Lotion’ but I regularly use ‘Dramatically Different Gel’ format. Unfortunately there was no way to make a choice between the two product formats so I’ll have to give it to someone else. Disappointing for sure, since I regularly use Clinique products and have for several years.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Question
Site Experience FeedbackJul 31, 2026
Can you have PayPal as one option for payment?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gee Dee
Site Experience FeedbackJul 30, 2026
Easy to navigate & find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ewebrat
Site Experience FeedbackJul 30, 2026
It was annoying that I couldn’t zoom in on the Try On experience- but I don’t know if that was my end or yours.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I tried to remove the free gift as I knew I wouldn't use it (I don't have acne!) But it wouldn't let me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Alley
Site Experience FeedbackJul 30, 2026
Usually happy with my purchases O
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
AshBee
Site Experience FeedbackJul 30, 2026
Great products!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 30, 2026
Nice website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Convenient and fast, the products are highly recommended. I would like to have gifts with each purchase I do on line. my minimum purchase over $180, and I wonder why I don’t get gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJul 30, 2026
I've used Clinique products for many years and I can rely on the quality every time! The sales and promotions keep me buying more!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Site Experience FeedbackJul 30, 2026
Bon dans l’ensemble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rozy
Site Experience FeedbackJul 30, 2026
This website is good and easy to sign in. Looking for products is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
I like shopping online and this was a good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Skippy
Site Experience FeedbackJul 29, 2026
Visually clear and detailed information. Easy to shop and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
edie
Site Experience FeedbackJul 29, 2026
I love the lipstick and finishing powder that I purchased. The website was easy to navagate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
Website is slow when accessing account. Disappointed there was no free samples with purchase.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Dawn
Site Experience FeedbackJul 29, 2026
I really like the website. Clean graphics and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJul 29, 2026
The website is easy to navigate and the free shipping is an added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackJul 29, 2026
Website is a little hard to navigate on mobile. Very choppy and could be organized more efficiently. But very happy with pricing and shipping.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lmk
Site Experience FeedbackJul 29, 2026
Blips in the checkout. Had to do it 3x, clear my cart and start again grrr
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Online I had problems finding a help section to get more information about the product I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10