Clinique Reviews - 1,598 Post-Delivery Reviews - 9.2/10
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 10% | 9% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 76% |
Neutral | 17% | 17% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 9,876
Niloo
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
Easy to order and met my expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cat
Post-Delivery FeedbackJun 13, 2026
Easy ordering and bonus to get extra items. Delivery on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Monette
Site Experience FeedbackJun 12, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackJun 12, 2026
Couldn’t figure out how to change quantity without deleting the whole product but this is 1st time on website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sue
Site Experience FeedbackJun 12, 2026
The website is fast and easy to use but sometimes glitchy especially when checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Post-Delivery FeedbackJun 12, 2026
I was very satisfied with your product. I used the products 30 years ago and the products now are excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
naseem
Post-Delivery FeedbackJun 12, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Don
Site Experience FeedbackJun 12, 2026
The website works great in terms of search and checkout but could use more clarity in terms of product being appropriate or not appropriate for a skin type. For example if Type 2 skin is appropriate for a particular cleanser was confusing. My biggest concern though is the discontinuation of your bar soap. After using it for over 40 years with amazing results, I have been spending a lot on your products to try and replace it. I am going all in on your foaming rinse off cleanser as my latest attempt to find something close that has lather and is not too drying like your bar soap. Your end of marketing of the soap bar and mapping to new products were really not strong in this case. I love your products but really feel like the ball was dropped on this one and I will be forced to switch brands if this foaming cleanser doesn’t work as I’ve tried nearly all others to no avail.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 12, 2026
Quick and easy to find products! Great description of products and good presentation!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 12, 2026
Great product! I have been using the moisture surge for many years!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
Lauren
Site Experience FeedbackJun 12, 2026
It is difficult to figure out your smart rewards redemption gifts. You need to go to the smart rewards section and scroll down to see which gifts you can get. This is not user friendly and surely many miss out on gifts they did not know they qualify for. In your shopping bag, there should be a reminder or link to gifts you qualify for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Judy
Site Experience FeedbackJun 11, 2026
great products and very good promotions
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lorianne
Site Experience FeedbackJun 11, 2026
Website is easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 11, 2026
I was given a complimentary gift which I tried to remove because I would not use it because it is an acne solutions product. I don't have an acne problem and no one in my household does. I would have appreciated having the opportunity to get something else.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 11, 2026
I was disappointed that the 15 % discount didn’t not come off my Order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chubbly
Site Experience FeedbackJun 11, 2026
Website easy to navigate and checkout easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 11, 2026
Would like to have better lipstick specials.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
July
Site Experience FeedbackJun 11, 2026
The dropdown menu used to list body and hand creams. I had to do a search to get to the butter body cream. The site kept bringing me to face creams.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fati
Site Experience FeedbackJun 11, 2026
bonne expérience et produits de qualité
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nusrat
Site Experience FeedbackJun 11, 2026
Excellent product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 11, 2026
Very easy to shop wish the mini scents weren’t always out of stock
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jo
Site Experience FeedbackJun 11, 2026
The website is great and easy to use. Price is the same as Amazon but on your website I get a free gift. Will always buy on your website. I love that mascara and only buy that. I’ve been buying it for almost 2 decades now and recommend it to all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 11, 2026
Not just today. Consistent issues with rewards program - availability of birthday and anniversary rewards. I have spent over an hour of my time on online chats in the last few weeks and the issue was never sorted. My points expire soon so I “spent” them but never did get a satisfactory resolution otherwise. Git conflicting information within minutes of each other during chat last evening. Very frustrating. I am a long-time customer and love the products but the website drives me crazy.
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
Sooz
Site Experience FeedbackJun 11, 2026
I found the technology of the site not user friendly. I picked an item to search and once landing on the page, I would start scrolling to look at the various options and a pop-up from the bottom of the page would cover what I was looking at. Also, when looking at eyeshadows, whose options in colours are very limited, they didn't display how each colour set looked on a model - only one set was shown on the model. Not helpful and made it impossible to tell what it looks like on someone. So I gave up.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 10, 2026
Love these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 10, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 10, 2026
A little confusing but I figured it out
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jackie
Site Experience FeedbackJun 10, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy Client
Post-Delivery FeedbackJun 10, 2026
Good quality products. Easy to order online and have delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
cj
Site Experience FeedbackJun 10, 2026
good easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
LittleWing33
Post-Delivery FeedbackJun 10, 2026
My order was exactly as expected. I love my clinique products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
aa
Post-Delivery FeedbackJun 10, 2026
love this brand!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Clinique gurl
Post-Delivery FeedbackJun 10, 2026
Excellent shopping experience. The products arrived quickly, and we're well packaged. Great quality products I have trusted for over 5 years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Deb
Site Experience FeedbackJun 9, 2026
Love Clinique products! Especially love the points you accumulate with every purchase. Love the free shipping once you sign up for the membership which is free!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Siri
Post-Delivery FeedbackJun 9, 2026
Excellent product I highly recommend
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Newbie
Site Experience FeedbackJun 9, 2026
I am only here because I can't find Clinique in the stores! I used to LOVE the bonus program and buy my face cream then.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 9, 2026
I find it hard to navigate the website
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DB
Site Experience FeedbackJun 9, 2026
Easy to navigate, products were easy to find, some items I wanted were sold out but it was okay because they were a bit of a splurge purchase (Happy roller)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 9, 2026
Couldn't get rid of item that didn't have expedited delivery!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jagger
Site Experience FeedbackJun 9, 2026
Easy to order with lots of prompts to help me navigate this site!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 9, 2026
good so far
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Maria
Post-Delivery FeedbackJun 9, 2026
The gifts included are much smaller now sadly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Rumour
Site Experience FeedbackJun 9, 2026
Overall good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deb
Site Experience FeedbackJun 9, 2026
Site is easy to negotiate! Description and how to use each product very useful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol B
Site Experience FeedbackJun 9, 2026
Overall, navigating the website is easy. I love checking for new products and discounts. I’ve been a Clinique fan since a was young, and now I’ve even started buying for my 11-year-old daughter. The free Acne Kit will be a great way for her to begin using Clinique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bbq
Post-Delivery FeedbackJun 9, 2026
Waiting for weeks for out of stock items. Not sure what the delay is. Also fav products discontinued but never given a chance to stock up.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 6
Meg
Post-Delivery FeedbackJun 9, 2026
I love Clinique! All the products I use have made a huge difference to my skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lynelle
Post-Delivery FeedbackJun 9, 2026
Cream is too heavy on my skin. I will go back to my original Clinique product line
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8