Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 1,729 verified post-delivery reviews on Bizrate.
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 89% |
 Neutral | 9% | 4% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 75% |
Neutral | 17% | 16% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 10,038
MB
Site Experience FeedbackAug 3, 2026
Finding what you want is super easy at Clinique. I trust the brand and its products, used to buy in store but online shopping was a breeze too!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Polaris
Site Experience FeedbackAug 3, 2026
My go to brand these days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackAug 3, 2026
I came to get sunscreen and none were available. When I clicked on the new section, one of the sunscreen links brought me to a broken link, which was annoying. But very happy with the free gifts and was also happy that when I forgot my password, my credit card info was erased - I appreciate that extra layer of protection.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mel
Site Experience FeedbackAug 3, 2026
The site was very slow and had to restart itself often
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 3, 2026
Everything was clear and easy to find. Great descriptions of product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sha
Site Experience FeedbackAug 3, 2026
Easy to use now that I'm familiar with the products and where to find them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackAug 3, 2026
Clear and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mp
Site Experience FeedbackAug 3, 2026
I wanted to redeem my points, but when I went to chat, it took so long and I never did find out how to use them and I wanted to redeem them for a product
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Josie
Site Experience FeedbackAug 3, 2026
Satisfactory
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
i tried to cancel the free full size 'free' product (acne solution) as i will not use it nor give to someone else. It would not let me cancel the product thus it will be a waste. I just didn't want a product that i would not use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jack
Site Experience FeedbackAug 3, 2026
Thorough in the explanation for products. Need more older persons products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isa
Site Experience FeedbackAug 3, 2026
Website was detailed and clear. Easy to use! Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I am somewhat disappointed that I was required to remove a free product for shipping reasons and spending over $300.....
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
all great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sim
Site Experience FeedbackAug 3, 2026
I would love to choose my birthday present but I didn’t have this option!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fatoş
Site Experience FeedbackAug 3, 2026
Overall , my experience was very positive.and I was able to find everything I was looking for effortlessly. The site interface is quite to understand.It would be great if page transitions were a little faster on mobile or tablets.Overall, I’m satisfied.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackAug 3, 2026
I sincerely miss the cleansing bar soap. I have used it for over 30 years and the gel cleanser is NOT the same. I wish you would bring it back.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
The website is difficult to navigate for online shopping because each screen takes a bit longer to load and flashes, making it hard to see the product.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 3, 2026
Easy to navigate although some products out of stock
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Louise
Site Experience FeedbackAug 3, 2026
Website was very slow responding. Very difficult to find help. Help not available in evening.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
LMG
Site Experience FeedbackAug 3, 2026
Some products sold out. Disappointment
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
N/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Anec2ka
Site Experience FeedbackAug 2, 2026
I’ve been using CLINIQUE for a long time and very happy with products. However the website is a bit confusing, especially the rewards… I already collect points but it’s telling me to join again, also choosing the reward products is difficult. I press on the item for the point range Tim allowed to but nothing happens. So do you want to give me these products I’ve accumulated or not…
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fairlygodmother
Site Experience FeedbackAug 2, 2026
Happy with the quality of Clinique, website was glitchy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lj
Site Experience FeedbackAug 2, 2026
You are proving acne cream as a free gift with purchase of anti aging cream. Anything else would have been preferable
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sunshine
Site Experience FeedbackAug 2, 2026
It is so difficult to get to the checkout and to claim my free gifts.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Susan
Site Experience FeedbackAug 2, 2026
I spent hours trying to redeem 3 separate offers, a birthday reward - no choice given for gift, an anniversary reward-no code received so could not redeem and redemption of 698 points- website would not let me select the items to make up the 698 points. This site proved to be a complete waste of time today
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Jack
Site Experience FeedbackAug 2, 2026
Pass
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MAS
Site Experience FeedbackAug 2, 2026
Excellent shopping experience. Loved the special offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalie
Site Experience FeedbackAug 2, 2026
Great selection however user experience is slow and a tad clunky
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackAug 2, 2026
I like the product it works for me
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollycat
Site Experience FeedbackAug 2, 2026
easy to navigate site, clear offers. I was a little disappointed that the item I was hoping to redeem my points for was not offered even though it showed it as one of the items that "could" be redeemed for. I had to purchase it instead....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Unable to use my rewards points too difficult to figure out what or how to redeem
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
anonymous
Site Experience FeedbackAug 2, 2026
Website is very user friendly. Shipped products are received in a timely fashion. Protective packaging is provided to keep the products intact.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moti
Site Experience FeedbackAug 2, 2026
Successful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth
Site Experience FeedbackAug 2, 2026
Smooth, as long as you know what to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly Y
Site Experience FeedbackAug 2, 2026
I love everything-the website, the products, the promotions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
It was very good experience. Good clarity information about products. Thanks
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Di
Site Experience FeedbackAug 2, 2026
Excellent web site and email info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TD
Site Experience FeedbackAug 2, 2026
Items not available to ship are not included in bonus offers. If you are ordering it, I feel it should be included.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dk
Site Experience FeedbackAug 2, 2026
I miss the girls at midtown mall saskatoon ( the Bay) Their service and personal touch was amazing. I wish we had access to Clinique at our shoppers drug mart in north Battleford Saskatchewan
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
walty
Site Experience FeedbackAug 2, 2026
great experience. appreciate the free gifts but for full size gifts it would be great to be able to choose as frequent shoppers often get the same products each offer :)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shiva
Site Experience FeedbackAug 2, 2026
Everything was fine. I just would have preferred to pay with Apple Pay or PayPal instead of entering my credit card details directly. That’s why I was hesitant, and I still am.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Everything was fine. Have you discontinued the bar of soap?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 2, 2026
bring back the facial soap bar!!!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 2, 2026
I was worried about ordering product online and shipping in hot weather. Tracking info and delivery were good and made it so I wasn’t concerned about it sitting out in hot weather.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
rollermama
Site Experience FeedbackAug 2, 2026
no issues, very clear and descriptive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bea
Site Experience FeedbackAug 1, 2026
I don’t like how u put only one or two products on sale (eg lipstick only) as I find it hard to find anything else on sale that I need at the time. Therefore I have to pay shipping. I had to buy two of the same lipstick just so I don’t get charged shipping. I may not want to use the same color by the time I use up my first stick. Also I don’t get any free products like I usually do with other purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Disappt that I could not receive a bday bonus. Appreciate the free mailing.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Duke
Site Experience FeedbackAug 1, 2026
Online ordering easy. I am not happy with your points system. I should be able to choose the bonuses I want. For example small samples of cream, mascara, lipstick etc. I don’t like the way your program limits what I can choose. Shoppers Drug Mart never have Clinique samples. With the closure of Hudson Bay your points system is a major disappointment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10