Clinique Reviews - 1,645 Post-Delivery Reviews - 9.2/10
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 10% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 76% |
Neutral | 18% | 16% |
Negative | 7% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 9,958
Summer
Post-Delivery FeedbackJun 20, 2026
Easy ordering and product arrived safe and sound.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maureen
Site Experience FeedbackJun 20, 2026
Great! No issues!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Prabhleen
Site Experience FeedbackJun 20, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MamaVee
Post-Delivery FeedbackJun 20, 2026
Nothing really to report – all was quite satisfactory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Coils
Post-Delivery FeedbackJun 20, 2026
An item that was offered due to cost of the order was depleted then they sent something else in a small sampler packet.. disappointing then to see the exact item offered at no charge in the little bottle was offered a short time later on a different promotion.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tootsie
Post-Delivery FeedbackJun 20, 2026
I have used clinique products for quite a few years. And even though I had no skin problems, I find the products are high quality, long lasting and are safe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Canelo
Post-Delivery FeedbackJun 20, 2026
Clinique products have good ingredients in them & my skin does not react to any of the products I use. The price is reasonable however I do tend to purchase during a sale. I love the fact that clinique gives you free full size products with a certain spend, also I'm able to use my points on any purchase with no restrictions. Unlike other products I have purchased has so many rules ie Dermalogica is horrible in that respect. Example: my clinique order gave me all about eye cream 15ml, 8 piece summer gift, dramatically different moisture gel for my birthday, smart clinique repair overnight cream 5ml, smart clinique wrinkle correcting eye cream 5ml & used my clinique points for a full size mascara. I think this is a smart way to ensure your customer is happy. I told my friends about Clinique's ability to offer free samples with purchase & they are now a customer too. Quality samples mean a lot to a customer when spending on full size products. Please don't ever change this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kelly
Site Experience FeedbackJun 20, 2026
I find the checkout difficult on my phone. I can’t see the full price on the right of my screen and there is an “x” covering part of the price
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Easy to order, rewards are excellent! Product is excellent quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ldizzle
Post-Delivery FeedbackJun 20, 2026
Love what I ordered, but I was disappointed that one of the 2 free gifts I chose was not available after purchase. While I was notified, and I understand that it's according to supply, I felt it should have just been replaced with something else that was in stock, instead of getting only 1 free gift. According to my final total, I qualified for 2 gifts. That was a little disappointing and a small touch that would have improved my experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Love Clinique products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Caro
Site Experience FeedbackJun 20, 2026
Très bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BertaBrit
Site Experience FeedbackJun 20, 2026
Love the deals that come up, the variety and quality of products and lastly, the samples to try out with each purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mina
Post-Delivery FeedbackJun 19, 2026
Love Clinique products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Judy
Post-Delivery FeedbackJun 19, 2026
Excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Keep looking you’ll find it
Site Experience FeedbackJun 19, 2026
So far it’s easy to navigate. Sales could be a bit clearer or easier to follow but overall fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sunshine
Site Experience FeedbackJun 19, 2026
I find the checkout quite confusing every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackJun 19, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 19, 2026
You didn’t have the liquorice lip gloss
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Love product. Retail stores not available, so website is vital.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynda1971
Site Experience FeedbackJun 19, 2026
I love the Clinique products and am a loyal brand user. The website could be a bit easier to find all the sale products, as they are under a few different headings. It would be simpler if they were all under one category tab. Otherwise, no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jhmllm10
Site Experience FeedbackJun 19, 2026
Very well laid out. Easy to find products. Would like to see more men’s products.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Unhappy
Post-Delivery FeedbackJun 19, 2026
I ordered online rather than buying from shoppers as I was expecting a significant gift with purchase according to the email promo.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 1
TheVerv
Post-Delivery FeedbackJun 19, 2026
Unable to get bar of mild face soap for sometime now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Holmkids
Post-Delivery FeedbackJun 19, 2026
Since the bay closed down, I haven’t had a contact place to really look at the products in order. Having them online and being kept abreast of sales has helped me return to purchasing Clinique products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
Mo
Site Experience FeedbackJun 19, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anidem
Site Experience FeedbackJun 18, 2026
I had a good experience shopping on your website, as always.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Dani
Post-Delivery FeedbackJun 18, 2026
I really love ypur stuff I always buy because of the gift with purchase my order total shoukd have gotten me one full sized product and a 7 piece gift set however it would not allow me to add those things to my cart so thay was pretty disappointing I settled for the the samples tha6 I could put in my cart but I really did want my free full-size and 7 pc gift set .
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Kat12
Site Experience FeedbackJun 18, 2026
Very easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lilybean
Site Experience FeedbackJun 18, 2026
Ordering was seamless, but I did not understand why I was told to remove items, even though I did not. This request should be explained better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
The site is very neatly laid out and easy to follow and find what I need. It was a simple process and educational in my final decision making.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tartanlady
Post-Delivery FeedbackJun 18, 2026
This was my second time using High Impact High-Fi™ Full Volume Mascara. When I first tried it I wasn't sure if it suited my needs, however, once I was used to the product, I haven't used anything else. Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
sam
Post-Delivery FeedbackJun 18, 2026
delivery delayed, no notice parcel had been delivered when it did arrive, more than 30 hours later. Product was what I had ordered.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 4
- Customer Support: N/A
Janice
Post-Delivery FeedbackJun 18, 2026
Everything has been wonderful thank you! I’ve always loved my Clinique products!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cindy F
Post-Delivery FeedbackJun 18, 2026
I've been using clinique for many years. There's no issue with the product, but the website when trying to find what I wanted was very frustrating. I couldn't find how to change the quantity I wanted, so I had to exit the site and re-enter (twice), as I changed my mind on one of the products and decided to try a new one. Again, I couldn't find how to remove an item from my cart. Not everyone using your site grew up ordering things online. I feel your cart could use some upgrading to make it more user friendly, especially for those considering new products or unsure what they want.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Lee
Post-Delivery FeedbackJun 18, 2026
I recommend clinique products all the time. They are my go to for all my skincare and cosmetic needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 18, 2026
I waited approximately over 2 years for the Body Smoother Aeromatics Elixir that I have used for 40 years! Finally it was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
The bonus gift was no longer available early into the promotion
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 6
Online Shopper
Post-Delivery FeedbackJun 18, 2026
Perfect way to shop for my Clinique products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ELaboss
Post-Delivery FeedbackJun 18, 2026
I was completely satisfied with the entire experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Conjetta
Post-Delivery FeedbackJun 18, 2026
I really like ordering online! Very efficient and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
St
Post-Delivery FeedbackJun 18, 2026
I placed an order through your website during a promotion that included a free gift. However, when I received my package, the gift was missing. After contacting customer service through online chat, I was informed that my order originally qualified for the free gift, but the gift was out of stock when the order was packed. I was then promised a replacement gift and was even asked to choose an alternative item. I was told that I would receive an email to confirm the replacement, but I never received any email. It has now been several weeks, and I still have not received the replacement gift or any update regarding this issue. I have spent a considerable amount of time following up, and I am disappointed that the matter remains unresolved.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 1
Sharon
Post-Delivery FeedbackJun 17, 2026
I love Clinique products but they are quite pricey so I must admit that I only buy them when they have a sale on or bonus products. Always great customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Susan
Site Experience FeedbackJun 17, 2026
I like the short videos. Everything was easy to find.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Designer
Site Experience FeedbackJun 17, 2026
A little slow- likely due to time of day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lunky
Post-Delivery FeedbackJun 17, 2026
Support was to get back to about resolving the issue in 1 hour and no return received.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 2
Online Shopper
Site Experience FeedbackJun 17, 2026
Offers glitched. Kept saying I qualified for a free full size sample but when clicked said this offer expired. That was pretty frustrating. Also not easy to change quantity or a reorder form cart on mobile. The mobile experience needs a lot of work to improve the experience. I usually prefer using my computer for this reason but it is not always an option.
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
ChiChi
Post-Delivery FeedbackJun 17, 2026
Mascara i wanted out of stock
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Allie
Post-Delivery FeedbackJun 17, 2026
As always, things went well. I'm familiar with the products since they came on the market many years ago, and continue to order them. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10