Clinique Reviews - 1,661 Post-Delivery Reviews - 9.2/10
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 82% |
 Neutral | 10% | 10% |
 Negative | 6% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 76% |
Neutral | 18% | 16% |
Negative | 7% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 9,991
Online Shopper
Site Experience FeedbackJun 22, 2026
Easy as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sungirl
Site Experience FeedbackJun 22, 2026
The website is pretty easy to use once you’ve used it a few times. I’ve been using Clinique for quite some time because I love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dragon lady
Site Experience FeedbackJun 22, 2026
Had a little trouble finding what I was looking for couldn’t find the face wash in the mild with the purple lid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lulu
Post-Delivery FeedbackJun 22, 2026
I am dissatisfied with the mascara that I purchased. I didn't like how thick it was, it made my eyes feel dry and when I washed it off, there were fleckes of mascara all over my face. I didn't think I was able to return the item.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 7
- Customer Support: N/A
Lola
Post-Delivery FeedbackJun 22, 2026
When I ordered from the website, it said all orders over $100 would receive a free bag. I did not receive. I’m also having a terrible time opening the makeup remover cap from bottle. I have opened many other bottles with the same type of spill proof lid… but this one I haven’t managed to open. But. My husband finally opened. After several tries.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Catwoman
Site Experience FeedbackJun 22, 2026
At checkout I was offered a bonus cosmetic bag with products for $85 purchase. I amended items to reach amount, but checkout added a tote bag which I could not remove. I would have greatly preferred the first bonus but there was no way to go back to get it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Everything was shipped as ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
cowboy
Site Experience FeedbackJun 22, 2026
your all about eyes lists 2 products. Not explaining the difference between the two would be helpful.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 22, 2026
I ordered $106.00 worth of products and I was looking forward to receiving the bonus which was a Clinque make up bag with a few items with it. I contacted customer service and I told them I wanted the bonus gift. The customer service representative told me that I was not eligible for that gift because I had ordered from Canada. The gift I wanted was only available to US customers. The customer service representative told me the bonus I was eligible for was a product I did not need. I am quite disappointed.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Carmen
Site Experience FeedbackJun 22, 2026
Site facile à utiliser. Aucun problème technique.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackJun 22, 2026
Really enjoy the products. Efficient quick shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
glennc
Post-Delivery FeedbackJun 22, 2026
I was supposed to get two free samples, one was out of stock and they don't tell you that when selecting - only after order placed and paid for. I assumed they would substitute but was wrong. They just shortchanged me; feels like purchase entrapment and kinda bait-and-switch used car salesman smarmy…. Won’t order online ever again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kelleybelle
Site Experience FeedbackJun 22, 2026
Easy, fun, huge selection and on sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I was not able to find everything I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pooja
Site Experience FeedbackJun 22, 2026
Good Experience, but I’m not sure that I’m going to get the free gift with my purchases. I mainly purchased from the merchant directly for the reason. Waiting for my products to be delivered on time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Post-Delivery FeedbackJun 22, 2026
Quality control on colour could be improved. I always buy a double powder make up as soon as I open one I have on hand, usually from a store and there is almost always a slight difference in colour.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
LAC
Post-Delivery FeedbackJun 22, 2026
Good website. Sometimes products not available especially when there's a sale.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Hi, love products but today at check out I was a little annoyed as I saw a gift set photograph and wording advertised when I was placing my order and then it was replaced by a tote bag that I didn’t want. I scrolled through to find the gift set in the picture u see my offers etc but it wasn’t there. I would rather have preferred the gift set over the bag and even when I tried to remove the bag the checkout forced it to be added.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Summertime
Post-Delivery FeedbackJun 21, 2026
No difficulty placing my order. It shipped promptly, and tracking notifications kept me fully advised of expected time of delivery. Order was received with all items in excellent condition. Clinique has never disappointed me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Helen
Post-Delivery FeedbackJun 21, 2026
I made the order because I was interested in the free gift. The free gift was not available, even tho it was still advertised two days after my order. But after two calls to two different agents, the issue was resolved, they sent me a gift of equal value to complete my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Monica
Site Experience FeedbackJun 21, 2026
I am a loyal customer and have been for years. Was given an appeasement code, told I could use it with any other discount but since I have free shipping I will never be able to use it. I have asked to hear from a Manger and haven’t despite spending 35 minutes in chat. I am not happy.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 21, 2026
Shopping with Clinique is easy, love their products. Wish they offer pick your own birthday gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Murphyeski
Site Experience FeedbackJun 21, 2026
Website easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Echoe
Post-Delivery FeedbackJun 21, 2026
I always find ordering from Clinique easy however if something is no longer available, it should say out of stock or no longer available. I tried to order the repairwear numerous times as it showed in stock, later to receive an email it wasn’t so that was/is frustrating. The live chat was helpful and my request was resolved.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
A bit slow
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Remi
Site Experience FeedbackJun 21, 2026
Fast and Efficient use of website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Love Clinique...been using it for 50 years! Doc at the time said it was the best for my skin. I'm always receiving compliments on how young I look.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Not today
Post-Delivery FeedbackJun 21, 2026
I don’t like the way the prices are always changing if you can sell at discounted prices please do it. I don’t like the way the points expire on one year anniversary as I may have bought something and my points expire the next day. Should be 2 years from last purchase date
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Janice
Post-Delivery FeedbackJun 21, 2026
Everything arrived on time, new items I ordered I love.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Disappointed that colours of lip liner are not available and have to choose ones that are not as good for me. Also last order still out of stock for the colour I want
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Ordered on line. No issues. No need to contact anyone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
Meg
Post-Delivery FeedbackJun 21, 2026
I’m always happy with Cliniques products and shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
A pleasant experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Summer
Post-Delivery FeedbackJun 20, 2026
Easy ordering and product arrived safe and sound.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maureen
Site Experience FeedbackJun 20, 2026
Great! No issues!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Prabhleen
Site Experience FeedbackJun 20, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MamaVee
Post-Delivery FeedbackJun 20, 2026
Nothing really to report – all was quite satisfactory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Coils
Post-Delivery FeedbackJun 20, 2026
An item that was offered due to cost of the order was depleted then they sent something else in a small sampler packet.. disappointing then to see the exact item offered at no charge in the little bottle was offered a short time later on a different promotion.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tootsie
Post-Delivery FeedbackJun 20, 2026
I have used clinique products for quite a few years. And even though I had no skin problems, I find the products are high quality, long lasting and are safe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Canelo
Post-Delivery FeedbackJun 20, 2026
Clinique products have good ingredients in them & my skin does not react to any of the products I use. The price is reasonable however I do tend to purchase during a sale. I love the fact that clinique gives you free full size products with a certain spend, also I'm able to use my points on any purchase with no restrictions. Unlike other products I have purchased has so many rules ie Dermalogica is horrible in that respect. Example: my clinique order gave me all about eye cream 15ml, 8 piece summer gift, dramatically different moisture gel for my birthday, smart clinique repair overnight cream 5ml, smart clinique wrinkle correcting eye cream 5ml & used my clinique points for a full size mascara. I think this is a smart way to ensure your customer is happy. I told my friends about Clinique's ability to offer free samples with purchase & they are now a customer too. Quality samples mean a lot to a customer when spending on full size products. Please don't ever change this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kelly
Site Experience FeedbackJun 20, 2026
I find the checkout difficult on my phone. I can’t see the full price on the right of my screen and there is an “x” covering part of the price
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Easy to order, rewards are excellent! Product is excellent quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ldizzle
Post-Delivery FeedbackJun 20, 2026
Love what I ordered, but I was disappointed that one of the 2 free gifts I chose was not available after purchase. While I was notified, and I understand that it's according to supply, I felt it should have just been replaced with something else that was in stock, instead of getting only 1 free gift. According to my final total, I qualified for 2 gifts. That was a little disappointing and a small touch that would have improved my experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Love Clinique products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Caro
Site Experience FeedbackJun 20, 2026
Très bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BertaBrit
Site Experience FeedbackJun 20, 2026
Love the deals that come up, the variety and quality of products and lastly, the samples to try out with each purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mina
Post-Delivery FeedbackJun 19, 2026
Love Clinique products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Judy
Post-Delivery FeedbackJun 19, 2026
Excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Keep looking you’ll find it
Site Experience FeedbackJun 19, 2026
So far it’s easy to navigate. Sales could be a bit clearer or easier to follow but overall fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sunshine
Site Experience FeedbackJun 19, 2026
I find the checkout quite confusing every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8