Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 1,723 verified post-delivery reviews on Bizrate.
Clinique Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 87% |
 Neutral | 9% | 8% |
 Negative | 7% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 73% |
Neutral | 17% | 18% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 9,866
Jp
Site Experience FeedbackAug 12, 2026
Amazing results after using clinique for 20 plus yrs. Easy to use products and easy to dispense them. Many optiona that allow to pump the moisturizers. I would recommend you to add more samples with every purchase!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
NK
Site Experience FeedbackAug 12, 2026
Great that Chubby Stick Shadow Tint For Eyes is available again. Thanks for bringing this product back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cami M
Site Experience FeedbackAug 12, 2026
I love clinique and I love the idea of the speacial offers you have in different seasons, I prefer to shop online instead of shopping at sephora or shoppers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJY
Site Experience FeedbackAug 12, 2026
Quite intuitive and easy to order. Have always been impressed with Clinique's products. Always room for advancement & improvement. Would not hesitate to recommend.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 12, 2026
Site is VERY slow to load and update....took a long.tome.to complete my order
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cher
Site Experience FeedbackAug 12, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doublepowderfan
Site Experience FeedbackAug 12, 2026
As long as the double makeup powder is available I will continue to shop Clinique. I like getting offers and samples so I can try new products and sometimes I continue to buy them.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anna
Site Experience FeedbackAug 12, 2026
The website is pretty easy to naivgate, the informaiton useful. The only thing would be making finding specific shades easier (I know which one is mine, but need to click through the colours to find ti exactly). Adding whether a pallete is matte / satin / shimmer, and whether there is any shimmer at all, is useful. I do not wear shimmer for work, and need a good matte eye pallete. All of them have shimmer, which seems a waste.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sahar
Site Experience FeedbackAug 12, 2026
all good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DO NOT PUBLISH MY COMMENTS
Site Experience FeedbackAug 12, 2026
I was hoping to buy the cleansing bar soap that I've been using for 30+ years, only to see it is not only Sold Out, but apparently discontinued. Judging by the unhappy customers who want this soap, please bring it back! Also, I purchased two bottles of moisturizer, entered my Free Birthday code, and got . . . another bottle of the same moisturizer. Seriously?! That's pretty crappy and not what I consider good customer service.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
Carolina
Site Experience FeedbackAug 12, 2026
It is a pleasure to buy on this site, it is easy to use and you get adittional information on your products in case you want to try something new.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daana
Site Experience FeedbackAug 12, 2026
I needed to know the expiration date of the items that I have bought today. I couldn't find any information in a quick search. It's not clear how much typically what are the offers for health-care professionals. It doesn't make sense why you ask people to provide their birth dates. These are sensitive personal information. How do you protect such personal information?
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 12, 2026
Love the site! Easy to use and has great product photos!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackAug 12, 2026
It was easy to navigate , following instructions was seamless
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Em
Site Experience FeedbackAug 12, 2026
I could not pick my free sample so I don't know if I am getting one.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
WP
Site Experience FeedbackAug 12, 2026
My overall experience is good with some exception regarding the Anniversary gift or Birthday gift selection on the Clinique website. The options for selection are usually not active for me to select the gift . Each time I have to contact Clinique Agent to arrange that for me. Also the pricing increasing significantly for some products some of which might become not affordable.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shelley
Site Experience FeedbackAug 12, 2026
No worries….always happy with my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiddler
Site Experience FeedbackAug 12, 2026
Fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Masi
Site Experience FeedbackAug 12, 2026
the best advertising about new product and offers
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ange
Site Experience FeedbackAug 12, 2026
Great! The promotions are clear and all added to my cart. Checkout is easy and straight forward. Redeeming points is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cat
Site Experience FeedbackAug 12, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackAug 12, 2026
Everything went smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lori
Site Experience FeedbackAug 12, 2026
I was happy with my purchase although disappointed that certain items are not available in travel ie eye makeup remover and wasn’t happy that I couldn’t purchase he primer package unless I ordered foundation.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
MMEL
Site Experience FeedbackAug 12, 2026
great experience - easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MYOB
Site Experience FeedbackAug 12, 2026
I know I already have multiple accounts but it seems I have to create a new one every time. So I lose offers and points.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
NancyN
Site Experience FeedbackAug 12, 2026
I love Clinique, products are great and excellent quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
It was easy to use and enjoyable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bevita
Site Experience FeedbackAug 12, 2026
Easy to shop
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trish
Site Experience FeedbackAug 12, 2026
It was an overall good experience, some lag between windows but nothing major
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Samantha
Site Experience FeedbackAug 12, 2026
Easy ordering, efficient service, excellent product!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
it was generally good but i still didnt understand powder shades presentation in relation to light/fair/medium/deep
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lakshmi
Site Experience FeedbackAug 12, 2026
Just the checking out coz i dobt have an account with Clinique, but i checked out as guest. This is my first ine to order online. Before I purchased my Clinique skin care at Hudson Bay.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lise
Site Experience FeedbackAug 12, 2026
I love this product and having using it for 30+ years. I found this site during covid19 when shopping was not advised, I am glad I did with all the big box store closures (Bay, Sears, Eatons.)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
O.L. Chan
Site Experience FeedbackAug 12, 2026
I like the try it on function for the product colour selection without requiring to go live or upload my photos but instead can choose a model with dual face comparison. Make it much more easy for me to decide.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 12, 2026
I usually purchase in store but I didn’t want to miss out on the Rifle Paper Co gift so I purchased online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Found the website hard to get around in. When I wanted to change my items, I found I couldn't do it on my phone. Had to go to a laptop so I could delete items
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dottie
Site Experience FeedbackAug 12, 2026
It was good.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maria
Site Experience FeedbackAug 12, 2026
Great website I love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
seventysfine
Site Experience FeedbackAug 12, 2026
sometimes I'm offered sample/packets - other times I'm not. I'm confused about this and get muddled looking for the packets/sample offers on the website. Other than the above, everything about the website is great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marg
Site Experience FeedbackAug 12, 2026
Everything was good with my experience today and always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jolly
Site Experience FeedbackAug 12, 2026
I am very happy with the perfume picnic peony and brought few more bottles for my friends and family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Only thing I am dissatisfied with is the offerings for rewards members. I have been a long time continued customer and the redemption’s offers are terrible. Need more of a variety. I don’t want either of the 2 that were offered to me today. I have spent thousands of dollars over the years and a huge company like Clinique can do better. Many other companies have much better rewards system. With endless companies to choose from now, I would hope Clinique could be more competitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reyoung
Site Experience FeedbackAug 12, 2026
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Need easier to claim rewards and gifts and Apple Pay would make purchasing easier and quicker
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackAug 12, 2026
I came to the website to purchase sunscreen and moisturizer. It was disappointing to find out both suncreens I wants were out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Love Clinique!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Briar
Post-Delivery FeedbackAug 12, 2026
Outside packaging was really torn apart Box inside squashed but product was intact
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rabbit
Site Experience FeedbackAug 12, 2026
Very easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DiverDebra
Post-Delivery FeedbackAug 12, 2026
I love Clinique products, easy to order online but do miss counter representation in department stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A