Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 3,850 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 8% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 64,771
Online Shopper
Site Experience FeedbackAug 11, 2026
I have rewards as a smart member-it is not clear, and/or not available at checkout to redeem.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Em
Site Experience FeedbackAug 11, 2026
Great experience. Found my products very easily and always a great price! Just wish some of my favorites weren’t discontinued but I will always use Clinique ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KP
Site Experience FeedbackAug 11, 2026
Website is loading longer than usual and slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
great products
Site Experience FeedbackAug 11, 2026
love the products...would like to be able to choose the free sample gifts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Criss
Site Experience FeedbackAug 11, 2026
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
KJo
Site Experience FeedbackAug 11, 2026
Used to get more discounts and samples. Also I could choose my free samples (that I might possibly buy) rather than getting ones I will never use.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Brownie
Site Experience FeedbackAug 11, 2026
Everything went great! Love the FREE products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJH
Site Experience FeedbackAug 11, 2026
I always have so much trouble ordering on your site...I tried to remove an expedite sample and it would never take it off so I gave up. It also said after 95.00 order you could get one free. I tried to put in a mascara but it only charged me so I gave up..
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Your friendly neighbor
Site Experience FeedbackAug 11, 2026
The website was laggy and slow and shipping was pricey
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beasy
Site Experience FeedbackAug 11, 2026
I was happy to find the product I use on a daily basis was available on the Clinique website. I’ll definitely use it in the future.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Moin
Site Experience FeedbackAug 11, 2026
Overall experience was really good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
007
Site Experience FeedbackAug 11, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Obi
Site Experience FeedbackAug 11, 2026
Easy to use and very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suz
Site Experience FeedbackAug 11, 2026
This was a great experience especially since you are honoring military families such as ours/ . We appreciate this . I had actually bought an online order for pickup at Ulta and the customer service was horrible …. I will cancel it tmrw and instead have decided to buy the same Clinique product from your website directly. Thank you !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mona
Site Experience FeedbackAug 11, 2026
Mona
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CDL
Site Experience FeedbackAug 11, 2026
I was pleased to find the cream with collagen. I have been seeking collagen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackAug 11, 2026
Using my phone on the website made it slightly more difficult than doing it on my laptop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAZ
Site Experience FeedbackAug 11, 2026
Thank you Clinique for making my order so easy. I can just go in and order based on past orders. It is nice to have the option to select items I want and void items I do not need at this time. Very straight forward and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABBY
Site Experience FeedbackAug 11, 2026
Fine. Needs to be more more explanatory
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyd
Site Experience FeedbackAug 11, 2026
Rewards earned explanations were not easy to understand at first. I finally figured it out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackAug 11, 2026
Very easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackAug 11, 2026
I look at the lipstick colors and I love them !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Great and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackAug 11, 2026
The website was visually appealing and easy to navigate overall. I was able to browse products and find helpful information without much trouble. However, a few pages felt a little slow to load, and the number of product options could sometimes feel overwhelming. More personalized filters or clearer product comparisons would make the shopping experience even smoother. Overall, my experience was positive, and the site felt polished and trustworthy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pakita
Site Experience FeedbackAug 11, 2026
I tried to PayPal payment and I couldn't
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Lewcy
Site Experience FeedbackAug 11, 2026
Free product gifts are great, however I think it would be best for us to choose which gifts. It’s such a shame to get something free you will not use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
I am disappointed to find out some products that I have used many years are discontinued or sold out (i.e. Stay-matte oil-free makeup foundation).
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tuber
Site Experience FeedbackAug 11, 2026
Straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suz
Site Experience FeedbackAug 11, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lissa
Site Experience FeedbackAug 11, 2026
Website experience was fine, pages slow to load.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 11, 2026
Loved the website and free samples I got. My only suggestion is to add Apple Pay to payment options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julian
Site Experience FeedbackAug 11, 2026
It was easy to place order
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Deb
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie
Site Experience FeedbackAug 11, 2026
I tried to use the discount code but it would not apply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Na
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
bsully
Site Experience FeedbackAug 11, 2026
i wanted some eyeliners and they were available in the color i wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Julia
Site Experience FeedbackAug 11, 2026
I have been a Clinique girl for 40 years. I prefer Clinique over every other makeup brand. I was able to order some items today on the app and it was very easy. The only negative is that I had earned some “gifts”, but I wasn’t sure how to redeem/choose those at checkout. Overall I am very pleased with my purchases today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teri
Site Experience FeedbackAug 11, 2026
Have used Clinique skin care for years andove it. I just tried their cosmetics and I am not disappointed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willy
Site Experience FeedbackAug 11, 2026
Great website! Easy to use and products clearly labeled Love the free products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackAug 11, 2026
Easy and added Textme15 incentive
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackAug 11, 2026
Clinique is Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gsdxfooter
Site Experience FeedbackAug 11, 2026
Was easy to make my selection and loved the fact that I was able to select the free samples I wanted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Stated I was eligible for a free full size item, but I couldn’t figure out how to redeem and ended up getting charged.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 11, 2026
Everything went fairly smoothly
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Full price items only. Extra free samples did not appear at checkout
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cat
Site Experience FeedbackAug 11, 2026
The website is so easy to navigate. the search feature is great. Myself and my daughter adore Clinique products. they work so well for our sensitive skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dukie
Site Experience FeedbackAug 11, 2026
Easy access and simple processing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tinahawaii55
Site Experience FeedbackAug 11, 2026
I found the item I was looking for, no problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hairspray
Post-Delivery FeedbackAug 11, 2026
Very happy non-aerosol hairspray is back in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10