Clinique Reviews - 3,980 Post-Delivery Reviews - 9.2/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 8% | 7% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,410
Online Shopper
Site Experience FeedbackJun 26, 2026
The website was easy, a little overwhelming but to check out was a tad but tedious but I managed well.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Elz
Site Experience FeedbackJun 26, 2026
Items in rewards should have access to item details.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PJ
Site Experience FeedbackJun 26, 2026
The website was easy to understand and use. No complaints at all.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
DruLu
Site Experience FeedbackJun 26, 2026
I had a hard time trying to find cover up but other than that, it's great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackJun 26, 2026
Not sure if it’s on my end or sites but slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
I am very familiar with Clinique products as I have used for over 30 years. My issue with this last purchase has more to do with receiving damaged products more so than the quality of the product itself. I’m not sure if it’s a Clinique carrier issue, packaging, or what but I was very disappointed to find a much needed eye and a lip pencil crushed when I received it.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
Pam
Site Experience FeedbackJun 26, 2026
Easy to navigate and find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
The
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dottie
Site Experience FeedbackJun 26, 2026
The website was easy to navigate. I just enjoy browsing to find new products and the website makes that easy to do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carrot Top
Site Experience FeedbackJun 26, 2026
Found what I needed quickly and easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gotboxr
Site Experience FeedbackJun 26, 2026
I had some difficulty with navigation while shopping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia
Site Experience FeedbackJun 26, 2026
love the black honey line
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Post-Delivery FeedbackJun 26, 2026
I have used the Clinique Mon-aerpsol hairspray for years. I was very disappointed when I could no longer find it at my local Macy's. I called Clinique, the advisor I spoke with apologized, and offered to notify me when it became available again. That was about a year or more ago, so I was pleasantly surprised when I got the email stating that my hairspray was finally available to order on-line! Thank you!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sandy
Site Experience FeedbackJun 26, 2026
Neither bad nor good...had no problems!!!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Candyray
Site Experience FeedbackJun 26, 2026
I was looking for the blush shade New Clover but it appears that it’s discontinued so I found the shade nude which I hope will look very subtle on the face. The price is reasonable. I am looking forward to receiving it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Disappointed
Post-Delivery FeedbackJun 26, 2026
Items promised when purchasing over a minimum amount cash value were not sent.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Meli
Site Experience FeedbackJun 26, 2026
I came to the website wanting the black honey nail polish, but had to really look for it. You should make it easier to find
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Clinique lover!
Site Experience FeedbackJun 26, 2026
It was a very good experience I have been looking for this product everywhere and I couldn’t find it until I checked online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rissa
Site Experience FeedbackJun 26, 2026
Love the website very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cocopo
Site Experience FeedbackJun 26, 2026
Your product is great… have used for decades. Website is easy to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deb
Site Experience FeedbackJun 26, 2026
It was very easy to find what I wanted to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ki
Site Experience FeedbackJun 26, 2026
This Website is very easy to use, I also get student discount and I Love clinique products. My Aunt is a huge clinique and I have been using products from her since I was 16.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joanne
Site Experience FeedbackJun 26, 2026
Website easy to use. Disappointed in selection of gift sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherie
Site Experience FeedbackJun 26, 2026
Great site and easy and simple and fast to use! Thank you for making it easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelsey
Site Experience FeedbackJun 26, 2026
Loved it, but easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baby
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Madi
Site Experience FeedbackJun 26, 2026
The website was easy to search through but I found it semi difficult to navigate to a section without searching on the mobile app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 26, 2026
Had difficulty finding product
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erionee
Site Experience FeedbackJun 26, 2026
Love Clinique! Little bummed that there wasn't an extra gift like I usually get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Excellent customer experience
Site Experience FeedbackJun 26, 2026
I’m very satisfied with my visit to your website. Everything is clear and easy to find-thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nursemac
Site Experience FeedbackJun 26, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 26, 2026
Straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
charlie
Site Experience FeedbackJun 26, 2026
No complaints. Always easy. I have used your products for many years. discounts are always appreciated and availiabity is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki B
Site Experience FeedbackJun 26, 2026
I have nothing to compare it to. I had no real issues. This is the first product I found that caters to People of Color.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 26, 2026
Used Clinique for 30+ years.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
L.S.
Site Experience FeedbackJun 26, 2026
Good quality products
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Pj
Site Experience FeedbackJun 26, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good! Easy to checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RED
Site Experience FeedbackJun 26, 2026
So many products with ingredients that are hard to fathom. The comparison was helpful but there are too many components on the market now, like surface applied collagen, PDNR, retinol, hyaluaronic acid, etc., and hard to know which, if any are worth it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Lisa
Site Experience FeedbackJun 26, 2026
Good website- Bring back your soap bars please!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grace
Site Experience FeedbackJun 26, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tabi
Site Experience FeedbackJun 26, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Starr
Site Experience FeedbackJun 26, 2026
Overall great experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Karensnnmarney
Post-Delivery FeedbackJun 26, 2026
I am just sooooooo happy that you brought back the gentle eye makeup remover cream in the tube! I have been using this product for a very long time… In fact, I have been using Clinic products for over 40 years. I still remember the names of the lipsticks that I wore 46 years ago by Clinique.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Grandma Mar
Site Experience FeedbackJun 26, 2026
I love the rewards on this website and love the travel items. Clinique is a very good product since my skin is very delicate and sensitive to other products. I'm 67 now and I've been using clinique products since I was in my 20's years. So many people ask me how do I take care of my face because you look so young. I tell them I use clinique products and ALWAYS and most important never go to sleep with your make-up on!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anonymous
Post-Delivery FeedbackJun 26, 2026
No further comment
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Steph
Site Experience FeedbackJun 26, 2026
very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy to locate what I want and checkout is smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lis H
Site Experience FeedbackJun 26, 2026
The site is easy to use. I’ve been using Clinique for 40 years and will continue to because Clinique products don’t irritate my sensitive skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristin
Site Experience FeedbackJun 26, 2026
I LOVE Clinique's moisturizer and under eye concealer. I usually get so hot in the summer and the moisturizer is the only one I an handle. I usually buy from Dillards, but I remembered that Clinique usually has great free samples to go along with my orders. I was a little disappointed that I didn't get anything like that since I spent about $200.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9