Clinique Customer Reviews
Clinique holds a 9.2/10 overall rating and 3,853 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 11% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 64,846
Online Shopper
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Katfl
Site Experience FeedbackAug 10, 2026
Looking for some things for me and skin care for my teenage son. Was happy to see good products for him
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Not applicable
Site Experience FeedbackAug 10, 2026
The site is good. A little confusing re: free gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Unable to use Visa Vanilla Gift Cards
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LoveClinique
Site Experience FeedbackAug 10, 2026
Great website. Easy searching - found exactly what I was looking for with great reward offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana B
Site Experience FeedbackAug 10, 2026
I had good experience ordereding today with no problem.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
yoginimama
Site Experience FeedbackAug 10, 2026
Great! Everything was very easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lynn
Site Experience FeedbackAug 10, 2026
Quite easy to use. Some confusion switching between product categories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Krinkles
Site Experience FeedbackAug 10, 2026
Enjoyed it. Can't wait to get my items in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aleja
Site Experience FeedbackAug 10, 2026
I like products and discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Shantel
Site Experience FeedbackAug 10, 2026
Love the product!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 10, 2026
Fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Leigh
Site Experience FeedbackAug 10, 2026
Great shopping experience, the website is so easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kat
Site Experience FeedbackAug 10, 2026
everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great products!
Site Experience FeedbackAug 10, 2026
It was a great website. I love Clinique!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Macky7
Site Experience FeedbackAug 10, 2026
I found what I was looking for and made an account, getting 15% off. When I returned to the website (I am on my phone), I had difficulty finding the black honey nail polish even when using search function. I had already ordered the lip color. I had to back all the way out, go through the polish ad. The cart had retained the lip color, so it worked out. But a bit tedious.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
erin
Site Experience FeedbackAug 10, 2026
everything went smoothly.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
LIL
Post-Delivery FeedbackAug 10, 2026
I was entitled to free stuff with my order. The products I wanted was out of stock so I settled for what was available. I thought one of the items was Moisture Surge 100h but it was Moisture Surge 70h that I probably won't use.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
JJHorsegirl
Site Experience FeedbackAug 10, 2026
Thank you for making this soap available again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yuliya.tsybulenko
Site Experience FeedbackAug 10, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhonda
Site Experience FeedbackAug 10, 2026
I thought I had a choice of free packages. It said that I would at checkout, but I didn't see it or get any options.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
CLAUYSALBEAUTYQUEEN
Site Experience FeedbackAug 10, 2026
EXCITING TO FINALLY BE ABLE TO PURCHASE THE "DISCONTINUED" CLINIQUE SOAP BAR! Please do NOT ever discontinue any crucial parts of our skin vare routine. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jillie
Site Experience FeedbackAug 10, 2026
The pictures and descriptions of the products were easy to understand and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jude
Site Experience FeedbackAug 10, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
The website is hard to see colors especially for lip sticks.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackAug 10, 2026
Ordering was a breeze!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cindi
Site Experience FeedbackAug 10, 2026
It’s my birthday month so I made sure to order and receive my gift!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackAug 10, 2026
I was disappointed that my order did not qualify for any of the special offers. I’ve been waiting for the facial bar soap to come back in stock and now it is available, but only for pre-order and pre-orders aren’t eligible for special offers. Disappointed. I won’t risk waiting to order the facial soap bars, I’m sure they will sell out quickly!
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 9
Lee
Site Experience FeedbackAug 10, 2026
Had difficulty finding the check out page. Otherwise all good. Also difficult finding the shade for my makeup.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
IVE USED "CLINIQUE COLOGNE/PERFUME BEFORE!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laurie
Site Experience FeedbackAug 10, 2026
The website is excellent. But I’m very concerned that you might be discontinuing this item. Please Don’t!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassa
Site Experience FeedbackAug 10, 2026
Would have liked to have the offers that the large department stores offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Bad - Website refresh rate was slow when moving to different sections
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 10, 2026
Thank you for again having the soap but please get the 3 packs with the travel size again
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Abs
Site Experience FeedbackAug 10, 2026
I had a great experience. My last foundation was replaced with a new color so that is always hard, but there was one very similar so that was helpful in selecting a new one.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
How
Site Experience FeedbackAug 10, 2026
Great product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
I have no nickname
Site Experience FeedbackAug 10, 2026
It’s was a good experience to shop on line
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Katy
Site Experience FeedbackAug 10, 2026
Could not find info on older skin (80) Or any blush
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patnflave
Site Experience FeedbackAug 10, 2026
I have always used Clinique 3 step facial products and the even better foundation. They are the best products for the money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fifi
Post-Delivery FeedbackAug 10, 2026
i really like clinique lipsticks but it seem they do not make the creamy love pop lipstick which i was looking for. t he products do not ave the same quality of staying on longer and go away after a little while
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Sissy
Site Experience FeedbackAug 10, 2026
I am 88 years old and have used Clinique products for decades, although I find the online experience easy I really love shopping in the store; the interaction with the salespeople is extremely helpful to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 10, 2026
Excelente!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Doc SLPECM
Site Experience FeedbackAug 10, 2026
I previously tried to order and it failed although I was clicking, "Pace Order." I also had trouble today, and I don't know what the problem is/was. Last time when I realized order failed, I tried again and was tole soap was sold out. Why can't I order from my phone? I had to place this order on my laptop.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackAug 10, 2026
I usually buy in store, but wanted a better online experience. Glad I used the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catsmith
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Meme
Site Experience FeedbackAug 10, 2026
Everything was fine.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 10, 2026
Too much for postage. It should be free over $25
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyce
Post-Delivery FeedbackAug 10, 2026
I purchased Even Better Clinical Serum Foundation. I love the weight of this product; it gives good coverage without being heavy. I also love the Find Your Perfect Match feature of the website. It does exactly what it promises!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rosa
Site Experience FeedbackAug 10, 2026
I had a pleasant experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10