Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,849 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 8% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 65,151
Patti
Site Experience FeedbackAug 4, 2026
The shopping experience was real fast and easy. The selection was great too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bback
Site Experience FeedbackAug 4, 2026
Easy to use and great product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
crose
Site Experience FeedbackAug 4, 2026
Good experience; wish there were more discount options
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lucky
Site Experience FeedbackAug 4, 2026
I like the website but promos are not clear
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Smooth Shopper Karen
Site Experience FeedbackAug 4, 2026
My experience on the site today was smooth and easy from start to finish. The layout made it simple to find exactly what I was looking for, and checkout was quick without any extra steps or confusion. I didn’t run into any glitches or slow loading times, which I really appreciate when shopping online. Overall, it was a hassle-free experience and I’d gladly shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
El
Site Experience FeedbackAug 4, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackAug 4, 2026
I love going also to Clinique counter at Macy’s. Both them and online very easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liz
Site Experience FeedbackAug 4, 2026
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Good and quick
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Lea
Site Experience FeedbackAug 4, 2026
Overall my experience today was very fast and efficient!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fresh
Site Experience FeedbackAug 4, 2026
I love the perfume, I have no complaints about nothing , delivery is great also
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna K
Site Experience FeedbackAug 4, 2026
I loved the live camera for “trying on” lip colors. It really helped me choose between very similar shades. I hope it’s accurate.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Amy
Post-Delivery FeedbackAug 4, 2026
Excellent quality. Good price points and so easy to order online. Love the reward points and free gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Danni
Site Experience FeedbackAug 4, 2026
Very much enjoyed the feature for trying on makeup through the camera. I found that very useful, many times shades appear differently on vs in the bottle. One product I would be interested in buying are eyeshow sticks. I have bought from other companies and like them for everyday use, whereas I use the palettes more when I’m getting ready on the weekend or for events
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
mommietime
Site Experience FeedbackAug 4, 2026
nice discount
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristi
Site Experience FeedbackAug 4, 2026
Easy & good product details
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
It was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackAug 4, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JA
Site Experience FeedbackAug 4, 2026
satisfactory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MK
Site Experience FeedbackAug 4, 2026
The only thing I was disappointed in is that I thought I was supposed to get a 6 piece free item with my purchase. Not sure why I didn’t receive it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob R
Site Experience FeedbackAug 4, 2026
Worked reasonably well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cami
Site Experience FeedbackAug 4, 2026
Website lacks a little more clarity
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
GM
Site Experience FeedbackAug 4, 2026
hard to find the correct shade of products to buy online. no store close to get help.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 4, 2026
Este citio esta un poco mejor, ya que te da la opción de poder verificar el tipo de piel con una foto
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dea Kay
Site Experience FeedbackAug 4, 2026
The website was perfectly fine; no challenges.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 4, 2026
The website is easy to use, and I have never had any issues with it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackAug 4, 2026
It was very positive. I mistyped one number in my credit card & your system caught it immediately.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Abaker
Site Experience FeedbackAug 4, 2026
I was disappointed that the previous eyeshadow I had bought was not a choice.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tahoe
Post-Delivery FeedbackAug 4, 2026
They need to update their "Rewards" products and improve their gift with purchase. Getting a little sample in a packet is not a gift. They still don't have the creamy eyeliner I want and it's been out of stock for months. I finally bought it from Belk and they had a great gift with purchase for $37.00.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 5
Online Shopper
Site Experience FeedbackAug 4, 2026
It was fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bb
Site Experience FeedbackAug 4, 2026
It was hard to figure out where I could find my free products.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Katie
Site Experience FeedbackAug 4, 2026
It was good and easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Boz
Site Experience FeedbackAug 4, 2026
15 % discount did not apply. False advertising and not appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Black honey lover
Site Experience FeedbackAug 4, 2026
Easy to use and found what I wanted to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idaho Scout
Site Experience FeedbackAug 4, 2026
Happy with their products - mobile app is slow in responding. Please bring back Repairwear Anti-Gravity Eye Cream. It is the absolute best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
I had to try for 2 days to get the PayPal app to check me out and order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kimmy
Site Experience FeedbackAug 4, 2026
It was an overall great experience, and the 15% off at checkout was great! Will be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LULU
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nothing But Positivity
Site Experience FeedbackAug 4, 2026
No problems. Easy to navigate. I love being able to match my color with the camera feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bailey
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
user friendly!!!
Site Experience FeedbackAug 4, 2026
Loved ordering from the website very user friendly!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ttberry17@gmail.com
Site Experience FeedbackAug 4, 2026
i couldnt remove the free samples that i did not want
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackAug 4, 2026
Love the product. Hate they discontinued the bar cleanser.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Check out out was a bit confusing- continue to checkout not posted clearly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackAug 4, 2026
been using yhis product 10+ years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ada
Site Experience FeedbackAug 4, 2026
Fue facil de escoger y hacer la compra nada complicado
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 4, 2026
I purchased as part of the birthday acknowledgement and product. Everything was as I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Amberinaroo
Site Experience FeedbackAug 4, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stormy
Site Experience FeedbackAug 4, 2026
The site isn't easy to use. I would like to see products organized more efficiently.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Not enough color Choices
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A