Clinique Reviews - 4,028 Post-Delivery Reviews - 9.3/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 9% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 68,118
Cray
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Ivory
Site Experience FeedbackJun 19, 2026
I like the variety however I did find a lot of discontinued items when I was on Google then I clicked on the link to Clinique and it was at first available then it said no longer available so it made me disappointed. The taxes and shipping too weren’t clear
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Nadhie
Site Experience FeedbackJun 19, 2026
No complaints
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Glo
Site Experience FeedbackJun 19, 2026
All my favorite products always in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Lizzy
Site Experience FeedbackJun 19, 2026
I love Clinique for years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ALI
Site Experience FeedbackJun 19, 2026
i love clinique it was so easy and I got so many extra things, this will definitely be the first order of many!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bladderfellow
Site Experience FeedbackJun 19, 2026
It has been very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimkatakim
Site Experience FeedbackJun 19, 2026
Where are my other points?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
very easy to use
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
TheNiceAshley
Site Experience FeedbackJun 19, 2026
Its fine, had a hard time adding removing products or changing quantity. Just a bit slow maybe
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mas
Site Experience FeedbackJun 19, 2026
Nice product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jocelyn
Site Experience FeedbackJun 19, 2026
Been using Clinique for 30 years & love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bug
Site Experience FeedbackJun 19, 2026
Website ran well! I am on it in my phone and have ran into no bugs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rean
Site Experience FeedbackJun 19, 2026
It was a good experience. Easy to login to and purchase the things that I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendibird
Site Experience FeedbackJun 19, 2026
I miss being able to test foundation at a clinic counter. I would love to buy a clinic foundation, but have no way to know my current shade.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 19, 2026
I needed the almost lipstick black honey and at same price I got the moisturizer too
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 19, 2026
It was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Heather D
Site Experience FeedbackJun 19, 2026
Very easy to use and I was able to get a new product that’s not yet in stores like Ulta or macys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzanne
Site Experience FeedbackJun 19, 2026
Would have liked some professional help choosing the products.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
DeeDee
Site Experience FeedbackJun 19, 2026
Actually saved my CC info. That's a pain at times. Cliniuque has consistent quality, value, and safe products for me for me for almost 50 yrs
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joy
Site Experience FeedbackJun 19, 2026
Good product good online shopping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Marty
Site Experience FeedbackJun 19, 2026
It was easy to navigate…and I am Not young!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caro
Site Experience FeedbackJun 19, 2026
I was delighted to see a gift offer in my bag. One of the main reasons I shop on the website instead of amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
40 yr customer
Site Experience FeedbackJun 19, 2026
Was my first online order with clinic, but I have been purchasing clinic for the past 40 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snickers112266
Site Experience FeedbackJun 19, 2026
Like the website, have used it many times in the past, have made numerous purchases before
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christina
Site Experience FeedbackJun 19, 2026
Very satisfied with clinic I love all the products. They are the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary D
Site Experience FeedbackJun 19, 2026
good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MK
Site Experience FeedbackJun 19, 2026
I like to ease if finding information and correct colors of the products on this new web interface. I was sorry to find that some of my favorites have now been outdated, like the brow shaper.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
JJ
Site Experience FeedbackJun 19, 2026
Everything in stock, free gift and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacky
Site Experience FeedbackJun 19, 2026
The site was great. The only issue that I had was the FSA bit. I did order sunscreen and added my FSA card but it did not work for the sunscreen. Not sure if it is not a covered expense or if the site just did not allow it because of the other items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Erica W
Site Experience FeedbackJun 19, 2026
Other items were on sale on other websites. Only got the items that were not found at other sites for cheaper.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
vcgw
Site Experience FeedbackJun 19, 2026
great. i have purchased from clinique for 31 years. happy i can do it online. Love clinique!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 19, 2026
All was a good experience. The site was clear and automated to add the free gifts. The photos were clear and you could read everything easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ
Site Experience FeedbackJun 19, 2026
Only good things about Clinique site. Informative and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SK
Site Experience FeedbackJun 19, 2026
It was a good experience. I’ve been using Clinique products for 40 years, but this is first on the website. It was easy to find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tootles
Site Experience FeedbackJun 19, 2026
I didn’t understand how my reward points work to help with the cost!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 19, 2026
It was easy to use andI bought what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAGA
Site Experience FeedbackJun 19, 2026
no issues navigating the clinique website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HeatherKC3
Site Experience FeedbackJun 19, 2026
Very good. Very simple. Very easy. Esthetically pleasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LH
Site Experience FeedbackJun 19, 2026
Easy to find my favorite products and new ones or kits. love the free gifts and shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moo Moo
Site Experience FeedbackJun 19, 2026
I had zero problems ordering online!! I love Clinique products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon
Site Experience FeedbackJun 19, 2026
I liked the product information, but I could not find the size of what I am ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marley
Site Experience FeedbackJun 19, 2026
The website was easy to look at product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
T
Site Experience FeedbackJun 19, 2026
Very convenient way to order and free shipping is a plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leigh Riley
Site Experience FeedbackJun 19, 2026
Easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
La Ranchere
Site Experience FeedbackJun 19, 2026
It was pretty good. I’m 85
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimi
Site Experience FeedbackJun 19, 2026
No bad experiences. I knew what I wanted, and it was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10