Clinique Reviews - 3,981 Post-Delivery Reviews - 9.2/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 87% |
 Neutral | 8% | 7% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 67,554
Online Shopper
Site Experience FeedbackJun 25, 2026
Spectacular!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skin concern solutions
Site Experience FeedbackJun 25, 2026
Love the products for all skin concerns
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Elaine
Site Experience FeedbackJun 25, 2026
I have been extremely happy shopping at Clinique online. It's been the best shopping experience. I have made all my Clinique purchases online for five years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clinique Chic
Site Experience FeedbackJun 25, 2026
Disappointed that I could not order multiple items with my reward points. I earned them I should be able to spend them when I want with purchase. But when selecting items is when I was notified only one reward item per purchase. I love Clinique products and I’m looking forward to spending my rewards. Again I should be able to use all my point in one order OR over multiple orders. Also, there should be different color options for the reward items. Why so limited with options?
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anrym
Site Experience FeedbackJun 25, 2026
Shopping is so convenient, looking for the sale and and bundle which they have, love the travel size too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slow
Site Experience FeedbackJun 25, 2026
A little bit slow upon each click, but that might be my internet connection.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
BW
Site Experience FeedbackJun 25, 2026
The Clinique website was simple to use- I could find exactly what I was looking for with the guided menu. Adding to cart and checkout was simple and payment options were clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Corrin
Site Experience FeedbackJun 25, 2026
The filter option allows me to find the exact products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 25, 2026
I have always loved Clinique—not a single bad thing to say. My mother and her mother always loved Clinique, I even have old Clinique makeup pouches I still use daily for my purse. Will always buy from them.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Smooth
Site Experience FeedbackJun 25, 2026
Smooth transaction with no hiccups
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erni Holt
Site Experience FeedbackJun 25, 2026
Easy to order my favorite skin care products on the Clinique website….everything always in stock too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackJun 25, 2026
Not sure yet
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Shelly
Site Experience FeedbackJun 25, 2026
I love Clinique products. They make my skin feel amazing. Ordering online is so easy and the rewards are great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackJun 25, 2026
Love the products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen8675309
Site Experience FeedbackJun 25, 2026
The site was very slow and I had difficulty adding my birthday reward. The search tool was very user friendly.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Lorri D
Post-Delivery FeedbackJun 25, 2026
Clinique online is great way to get my makeup when it is not convenient to go to the mall and pickup. I would recommend the website for others in a similar situation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Barb
Site Experience FeedbackJun 25, 2026
Easy & quick
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rambo
Site Experience FeedbackJun 25, 2026
Easy to find what I was looking for with a great description of the product.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackJun 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawn
Site Experience FeedbackJun 25, 2026
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cour
Site Experience FeedbackJun 25, 2026
I switched from Mary Kay to Clinique over 10 years ago and have never looked back. I am very happy with Clinique and have received several compliments on my make-up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 25, 2026
Easy to navigate Clinique’s site. Special offers are simple to find and purchase! Thank you user friendly Clinique!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goldentails
Site Experience FeedbackJun 25, 2026
Asking my question through the chat feature was a lot easier than trying to figure out how to use the app. Kept taking photos but don't think they ever went anywhere. In my chat conversation I told them about my current product/color and asked for their suggestion in a similar type product I decided to try out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caesar
Site Experience FeedbackJun 25, 2026
Want mild facial soap back . My favorite product
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Grniiz28
Site Experience FeedbackJun 25, 2026
Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WayneW
Site Experience FeedbackJun 25, 2026
Signing up for an account and the loyalty program was very easy, even on a tablet. The instructions and explanations were easy to find and understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackJun 25, 2026
flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariana R.
Site Experience FeedbackJun 25, 2026
Excelent product. This is my dad favorite Shavon cream. It is the only one that keep his skin in great condition. It is perfect!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kelly
Site Experience FeedbackJun 25, 2026
I love the convenience and ease of ordering online. I've been using Clinique and ordering online for several years. Saves the hassle of driving in traffic and looking for my product in department stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaryCK
Site Experience FeedbackJun 25, 2026
The website was easy to navigate, and the products are second to none.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patricia
Site Experience FeedbackJun 25, 2026
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Never disappointed
Site Experience FeedbackJun 25, 2026
Always an extensive selection of affordable luxury skincare. Site is clean and straightforward.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 25, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Mo
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria M.
Site Experience FeedbackJun 25, 2026
I love that there are points system and the online store usually has some offers. I use the SAME mascara for the past 20 years, and I doubt that I'll ever change it. So I usually shop for this mascara and sometimes buy smth new to try. Free samples really help to discover new products. Cheers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luce
Site Experience FeedbackJun 25, 2026
Very easy to choose what I wanted and to apply the deals such as the one for cleansers. I love that choosing the deal took to you the products eligible for it instead of making me look for them.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Clinique Mom
Site Experience FeedbackJun 25, 2026
Easily bought what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
itsme
Site Experience FeedbackJun 25, 2026
No complaints and appreciate the free shipping for a great product. I live in a very remote area and any in person shopping requires more than an hour drive so free shipping is always a plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackJun 25, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Black Honey
Site Experience FeedbackJun 25, 2026
I got a text about the Black Honey collection, which I was excited about and then I also remembered I was low on another product, so I ordered two of those as well. I miss the free gift like from Nordstrom, but that’s okay this time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
slhess
Site Experience FeedbackJun 25, 2026
The site is very hard to update personal info. Almost gave up ordering for that reason.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
CatMomma
Site Experience FeedbackJun 25, 2026
It was super easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Card Info
Site Experience FeedbackJun 25, 2026
Honestly it was overall great! The order in which I entered the billing and credit card info was opposite what I’m accustomed to so I thought I was entering my card number twice but then I remembered I hadn’t entered it at all yet so all was well!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 25, 2026
so easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 25, 2026
It was easy and reasonably priced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
martak
Site Experience FeedbackJun 25, 2026
I use clinique products for years, it is only products I can use for my sensitive skin, I don't always shop on clinique website mostly i use site at my shopping mall. Overall I'm pleased with online and store shopping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Post-Delivery FeedbackJun 25, 2026
I would highly recommend Clinique products and very much love the foundation because it has great coverage and feels wonderful on the skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Picky
Site Experience FeedbackJun 25, 2026
Very good. Easy to use. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina O.
Site Experience FeedbackJun 25, 2026
I started using Clinique after the birth of my twin boys, 22 years ago! I have psoriasis and Clinique was the first skin care & makeup brand that I could use without thinking or being afraid. I love Clinique products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Post-Delivery FeedbackJun 25, 2026
Website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A