Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,853 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 8% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 65,198
c shopper
Site Experience FeedbackAug 3, 2026
Good selection.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
The free samples are great but I wish I had the option to change them. The products don't really apply to my skin condition.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ivynnej
Site Experience FeedbackAug 3, 2026
I’m really satisfied with it. And highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Penny
Site Experience FeedbackAug 3, 2026
Mostly good. My cart emptied itself when I tried to add a promo. Had to start over.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RileyJoy
Site Experience FeedbackAug 3, 2026
I knew what I was looking for and found it easily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
asil
Post-Delivery FeedbackAug 3, 2026
Lip purchase -HONEY great color
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
Natos
Site Experience FeedbackAug 3, 2026
Easy to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
On an iPhone navigating what rewards or gifts available isn’t very clear. It said I get a birthday gift but I see nothing else about it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 3, 2026
Website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeanie
Site Experience FeedbackAug 3, 2026
Quick and easy to order products. Great detail on all items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teacher Law
Site Experience FeedbackAug 3, 2026
The Clinique website is easy to use. I’m excited about the limited edition Black Honey eye shadow!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mrkcat
Site Experience FeedbackAug 3, 2026
Found what I needed and got my freebies! Was easy to navigate and choose the free items. Simple to get the military discount approved too. Always a pleasure to shop with Clinique directly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JFrontin
Site Experience FeedbackAug 3, 2026
Was difficult to update choices for samples today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy Roman
Site Experience FeedbackAug 3, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sandy Bee
Site Experience FeedbackAug 3, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddie
Site Experience FeedbackAug 3, 2026
The website was easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lola
Site Experience FeedbackAug 3, 2026
It was advertised that a free full size product (mascara or something else) would be added to the cart at checkout and it was not added. I would like the advertised product as my cart was over the 95$ total
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackAug 3, 2026
The site was a little shakey again but I got it done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KimP
Site Experience FeedbackAug 3, 2026
Smooth. Ease of finding what I wanted and needed without having to search through the site with everything explained well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dmb009
Site Experience FeedbackAug 3, 2026
I have used Clinique Black Honey since it first came out!!!!!! It is SO beautiful ❤️ and unique. You need to make a Black Honey perfume 💋
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bren
Site Experience FeedbackAug 3, 2026
Good experience purchasing a product I usually buy in a store. User friendly. High product availability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peggy
Site Experience FeedbackAug 3, 2026
I love Clinique products. The online ordering went 100% smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
No comments
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kat
Site Experience FeedbackAug 3, 2026
I love all of the products, however, I don’t like to split up my order into two orders so that I don’t go over 14 products
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Loulu
Site Experience FeedbackAug 3, 2026
Easy to reach out for information. Easy to place an order. Good product. I trust Clinique!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maricka
Site Experience FeedbackAug 3, 2026
I’ve been using Clinique for 30+ years, which is why I don’t have the skin of a 50+ year-old woman!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jay
Site Experience FeedbackAug 3, 2026
great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bee’s
Site Experience FeedbackAug 3, 2026
I like my redness solution daily cream.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Ive used Clinique for over 50+ years ~ lots of samples lots of gimmicks lots of discontinued products very sad and changes not all for the better but I HAVE to use Clinique because it is the ONLY fragrance free cosmetic line I trust these many years so Im stuck with yall even and for the most part OK but wish some products were still available because Im old and hard to change habits haha!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jenina
Site Experience FeedbackAug 3, 2026
i love the freebies and how effective this product is I've been using this for 4 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ale
Site Experience FeedbackAug 3, 2026
It's very easy to make a purchase and there are excellent discounts and promotions.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clinique and Simple Shopping
Site Experience FeedbackAug 3, 2026
I would need to order again and pay more attention but it was rather simple!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kara D.
Site Experience FeedbackAug 3, 2026
I have used Clinique products for decades but usually order them from Amazon. However, the Clinique site is very user friendly, attractive and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
irma
Site Experience FeedbackAug 3, 2026
I love shopping on line you have time to decide what you want in the comfort of your home and no one is shoving at you like in the store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joan E.
Site Experience FeedbackAug 3, 2026
Very easy to order what I wanted. This is my second purchase and will order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elena
Site Experience FeedbackAug 3, 2026
A little hard to get the reward...but worth it.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Ricks
Post-Delivery FeedbackAug 3, 2026
After trying some other brands with mixed results, I decided I needed to go back to the tried-and-true. Clinique is so good to my skin, feels great, smells good, and lasts as long as I need it to! Even the masquera performs well with minimal flaking. The price is a bit steeper than I'd prefer to pay for makeup, but I think it's worth spending a bit more on a product that works and doesn't irritate my sensitive/aging skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tomoko
Site Experience FeedbackAug 3, 2026
Worse site ever, not kind of or sort of THE WORSE site , for shopping!
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Ali7134
Site Experience FeedbackAug 3, 2026
Very user friendly. Great product descriptions. Good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackAug 3, 2026
It was easy to use and clear to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Online purchase was easy and fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna
Site Experience FeedbackAug 3, 2026
It was fine, I was confused about the different types of face powder and differences.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Slow Offers are confusing
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Loo
Site Experience FeedbackAug 3, 2026
Easy to shop and find the products I most often use.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
gphalan
Site Experience FeedbackAug 3, 2026
I needed to purchase some products. Found them quickly and paid for them quickly. Everything was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wilmarie
Site Experience FeedbackAug 3, 2026
Overall good experience and no difificulty finding items. Would love a return of old colors of lip balms that have been discontinued.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nanice
Site Experience FeedbackAug 3, 2026
The foundation product I wanted was not listed in "foundations". I had to do a search to find it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kelly
Site Experience FeedbackAug 3, 2026
The website has always very user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ibeglowin
Site Experience FeedbackAug 3, 2026
Easy to find products, select sizes etc. Streamlined very well without a bunch of side ads and meaningless recommendations
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Millie
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10