Clinique Customer Reviews
Clinique holds a 9.1/10 overall rating and 3,850 verified post-delivery reviews on Bizrate.
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 8% | 10% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 65,061
Lulu
Site Experience FeedbackAug 6, 2026
Website was a usual experience. Not outstanding but OK.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scalfgirl3
Site Experience FeedbackAug 6, 2026
I spent $120.00 on overpriced items and my rewards were that I get to pick 3 packets that contain a smear or a whiff of something other overpriced items. I have shopped for and used Clinique products for 35+ years and, to be honest, I shopped in-store, at bonus time and was very happy with the bonus. Actually, Clinique traine me to shop this way. I am shopping rather urgently, at almost midnight because it is very near my daughter's birthday and I had planned to give her clinique products that she cannot afford for herself, and the bonus cosmetic bag with the sample size products are one of her favorite things. This is the first time that I have purchased this much without that bonus bag and I feel cheated. May sound petty, but in today's world of high prices and not enough cashflow, spending this much for cosmetics makes me feel foolish. So, yes, I wanted that bonus gift that I always got before, to give to my daughter with the overpriced clinique products. I don't want Bizrate magazines.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
Niki
Site Experience FeedbackAug 6, 2026
good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bex
Site Experience FeedbackAug 6, 2026
Everything was good up to the point of trying to add my birthday gift promo code. I couldn’t use that with the 15% off coupon that was offered. Kind of a bummer that I couldn’t do the two together. Other than that, it was great.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tina
Site Experience FeedbackAug 6, 2026
The instructions were clear. I understood how to choose the items I came to the site to purchase. I only found one item that I didn't know -Vial 80, and I wasn't able to learn what it is. Checking out was easy. I purchased because it was free shipping. I would not have done so otherwise. Prices are not less than retail in person.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Franklin
Site Experience FeedbackAug 6, 2026
I love the new Clinique products that I ordered
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Got a sample of the moisture cream and need a larger bottle
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tessa
Site Experience FeedbackAug 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicki
Site Experience FeedbackAug 6, 2026
Website seemed fine however I could not find the product I was looking for
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Vicki
Site Experience FeedbackAug 6, 2026
I never was clear on if or what I might be receiving as a free item. Don’t think i met the price also hate missing out on free items sent during promo time in stores
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackAug 6, 2026
Website was super easy to use I found exactly what I was looking for in just a few clicks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackAug 6, 2026
I love your products. I wish you all would pair colors together for an overall look, and show us what the look like together. It is hard to pair lip products or eye products without seeing what they will look like together.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BOO55
Site Experience FeedbackAug 6, 2026
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jsmagie
Site Experience FeedbackAug 6, 2026
Trying to use birthday code and such sucked
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 6, 2026
Was not told if I’ll get free gift
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Very happy with your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackAug 6, 2026
I had to hit checkout several times before it allowed me to even though I have 4 bars on my internet.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cher
Site Experience FeedbackAug 6, 2026
Very nice experience as I didn’t want to go to a department store enjoyed it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
T
Site Experience FeedbackAug 6, 2026
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackAug 6, 2026
Couldn’t figure out promo code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 6, 2026
No Problems.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kari
Site Experience FeedbackAug 6, 2026
It was really easy to place my order, and being first time ordering I got a discount which always help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dshoe
Site Experience FeedbackAug 6, 2026
Annoying to have to pay shipping fees given cost of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chik
Site Experience FeedbackAug 6, 2026
I was not able to reset my password, got frustrated and just checked out as a guest!!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Very easy to find and purchase desired product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Everything was easy! No hassles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Randi
Site Experience FeedbackAug 6, 2026
Overall good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kayla
Site Experience FeedbackAug 6, 2026
Everything was easy to find and much better experience then going to Ulta. Plus the gifts and samples!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristy
Site Experience FeedbackAug 6, 2026
The website was easy to navigate. The only con was that the when you activate to the camera to try on makeup it glitches and doesn’t work most of the time.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Library Lady
Site Experience FeedbackAug 6, 2026
The website seemed a little glitchy at times, but I liked the virtual try on feature.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clinique Customer
Site Experience FeedbackAug 6, 2026
Your representative was delightful, professional and quite helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate N
Site Experience FeedbackAug 6, 2026
The overall website experience was good! It was easy for me to find the products I was interested in. The checkout page was a bit clunky -- I had a hard time telling what the freebie items were, and the site appeared to struggle to add them to the cart. I am pleased with the experience altogether!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 6, 2026
Difficult time finding what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EG
Site Experience FeedbackAug 6, 2026
Amazing products. Love all of them. The website Keeps crashing I was only able to check out on my phone
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
martythebiller
Site Experience FeedbackAug 6, 2026
It was fine, I wish it had less tabs, and the product details were easier to find, and two products were out of stock
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SusanB
Post-Delivery FeedbackAug 6, 2026
I didn't receive the free minis with my order. The selection function on the website wasn't working. I started a chat with what I believe was AI assisted, after a few simple questions, I made my selections. A few days later, the samples arrived. It was THAT easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nash
Site Experience FeedbackAug 6, 2026
Good, easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
oldguy
Site Experience FeedbackAug 6, 2026
Web site easy to use, check out is easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lu
Site Experience FeedbackAug 6, 2026
I have had good results from the Clinique products and therefore I trust making online purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautiful
Site Experience FeedbackAug 6, 2026
Very easy to use ans great product details
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carryl
Site Experience FeedbackAug 6, 2026
Very easy to navigate and choose products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackAug 6, 2026
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Website good. I get upset when you discontinue great products. For example, the sun screen stick for lips and face. Pls bring this back!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rmarine
Post-Delivery FeedbackAug 6, 2026
Love the make-up base, so much better than the other one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 6, 2026
Great website and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Remi
Post-Delivery FeedbackAug 6, 2026
The website is easy to use and I have loved their skincare for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Jenna
Site Experience FeedbackAug 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ginger
Site Experience FeedbackAug 6, 2026
Still my fav. I buy the cheap stuff sometimes but i always come back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10