Clinique Reviews - 4,037 Post-Delivery Reviews - 9.3/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 9% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 68,270
Wena
Site Experience FeedbackJun 17, 2026
It was easy, although I have to find the perfume that I really want. Over all it was fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackJun 17, 2026
Good. Except. Promo bags were sold out. My daughter will be disappointed, as this is her birthday gift/wish. The tote would have been the cherry on top
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Bmommy
Site Experience FeedbackJun 17, 2026
I didn’t shop the website too much today, but social media ads are successful in bringing you back to take advantage of the promos/gifts with purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Website is intuitive, user friendly. Product images and information is nicely displayed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ebbae
Site Experience FeedbackJun 17, 2026
Good experience - Items I needed are available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sully
Site Experience FeedbackJun 17, 2026
Easy to use and easy to make my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJun 17, 2026
Easy to navigate the site. I already know what I want but I ended up buying more products to try. I love the free items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa W
Site Experience FeedbackJun 17, 2026
Clean
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madison Mom
Site Experience FeedbackJun 17, 2026
Prices are high but being able to get a discount, splitting payments into installments and free shipping encouraged my purchase.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 17, 2026
It was good. I usually buy things in person at Macy’s.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Favorite eyeliner in stock.
Post-Delivery FeedbackJun 17, 2026
I was pleased to find blue-gray quick liner in stock on the website. My local department store does not carry it anymore. This is my favorite eyeliner for everyday wear. I bought several to stock up since it seems to be discontinued. They arrived promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
MO
Site Experience FeedbackJun 17, 2026
The website was easy to navigate while I shopped for an array of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tish
Site Experience FeedbackJun 17, 2026
Very satisfied with my whole experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Emma
Site Experience FeedbackJun 17, 2026
Website was very easy and fast to use. They also have great promos!!!! I love trying the free products in the promos . I have purchased so many products from Clinique after trying the freebies. Great marketing!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KAF
Site Experience FeedbackJun 17, 2026
Overall good interaction with the website today.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ali
Site Experience FeedbackJun 17, 2026
Absolutley live changing skin from uning cliniques products! I cant say enough good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolyn from MO
Post-Delivery FeedbackJun 17, 2026
This makeup is the best I have found. As an old woman, I have several age spots I need to cover. Clinique does a good job, but sometimes I have to add an additional coverage.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Luz
Site Experience FeedbackJun 17, 2026
Good items
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
feedback
Site Experience FeedbackJun 17, 2026
The website is great. I was disappointed the free sample of face wash was "sold out"
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
tk
Site Experience FeedbackJun 17, 2026
I don't like when I can't remove an unwanted complimentary gift. I don't wear Clinique perfume and could not remove the item from my list of items.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jon c
Site Experience FeedbackJun 17, 2026
Site was easy to use but not a lot of Mens products. But I do like the products I bought.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Yoli
Site Experience FeedbackJun 17, 2026
Very easy. Had products I have use regularly for traveling. They are not always available abroad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunrise
Site Experience FeedbackJun 17, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holli in GA
Site Experience FeedbackJun 17, 2026
I’ve been using Clinique forty years. I love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Foamer
Site Experience FeedbackJun 17, 2026
First of all, the product I really wanted, men's bar soap for oily skin, has been discontinued. The checkout process is flawed because your web site keeps bouncing back to products I don't want. That is aggravating.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
I would like the men's bar soap to return
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheryl
Site Experience FeedbackJun 17, 2026
Great experience - very user friendly; disappointed that I wasn't able to get the free tote.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs Rogers
Site Experience FeedbackJun 17, 2026
My free samples that came with the amount of money I spent were cancelled in the checkout because of "restrictions delivering to my area". I live in a major metropolitan area and don't understand why a smaller jar of the product that I did buy was restricted.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Grace
Site Experience FeedbackJun 17, 2026
No issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heat
Site Experience FeedbackJun 17, 2026
Very pleased with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pjj
Site Experience FeedbackJun 17, 2026
I’ve used Clinique sconce I was 16
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Browgirl
Site Experience FeedbackJun 17, 2026
Everything was easy! I just wish you didn't quit making the brow powder I have been using for years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SKay
Site Experience FeedbackJun 17, 2026
It was good, but it was changing my discount when refreshing my browser.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Mary
Post-Delivery FeedbackJun 17, 2026
Great product easy purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
jan
Site Experience FeedbackJun 17, 2026
ws able to find all but one product--it may no longer be available jam session creamy lip color
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy customer
Post-Delivery FeedbackJun 17, 2026
Love that I will no longer need to go in person to a department store to buy my Clinique products and that I can get bonuses on line just like I did when purchasing in peson
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lily
Site Experience FeedbackJun 17, 2026
I found this product I purchased originally at the Clinque counter in Blek in Alabaster Alabama, I called back to find out exactly which perfume it was. The lady who helped was so kind and accommodating, but I wasn't sure when I would be in that area next, so I ordered on the official website here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackJun 17, 2026
Great website, quick and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nickname
Site Experience FeedbackJun 17, 2026
It is a lot of information when we enter the website and a lot of products to choose from, so it become overwhelming. but when we know what we are looking for we can easly find the way to the product we are looking for. It is much easier in the PC than in a phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DianneT
Site Experience FeedbackJun 17, 2026
website very easy to navigate, compared to other retail sites. Every step was fast and efficient, including checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Shari
Site Experience FeedbackJun 17, 2026
No issues and very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Incredible
Site Experience FeedbackJun 17, 2026
Not a problem, very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good Gofts
Site Experience FeedbackJun 17, 2026
Very good. Good gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
had to refresh to do order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lanie25
Post-Delivery FeedbackJun 17, 2026
I went on the website and got the best eyeliner, it is so smooth, I just love it. I am going to order it all of the time and the website made it so easy!! I also got this wonderful 5 piece gift that is perfect for my summer travels
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cami
Site Experience FeedbackJun 17, 2026
The aspect about logging in to my account seemed to be glitched so that discouraged me. It was easy to find the products I wanted. I liked how each product had a section dedicated to how to use it since I’m new to cosmetic products. I liked the promotions which motivated me to get what I wanted to qualify.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Site is very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lori
Site Experience FeedbackJun 17, 2026
It was very organized I found exactly what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenn
Site Experience FeedbackJun 17, 2026
Love the products and ease of ordering more items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betha
Site Experience FeedbackJun 17, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10