Clinique Reviews - 4,039 Post-Delivery Reviews - 9.3/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 9% | 8% |
 Negative | 6% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 68,445
alearegu095
Site Experience FeedbackJun 15, 2026
great all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJun 15, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
The imagine was not mobile friendly it was very difficult to navigate the shopping bag and the checkout page
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 15, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
peri
Site Experience FeedbackJun 15, 2026
very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzette
Site Experience FeedbackJun 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KG
Site Experience FeedbackJun 15, 2026
My family has been using Clinique for years. It has been a while since I've used it, but my skin has been acting out. I decided it's time to go back to the OG solutions that worked for me in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick D
Site Experience FeedbackJun 15, 2026
My interaction with the website was fine, it did its job well. I like your products, however, i am disappointed that you no longer producing bars of soap for the men’s face wash. Please consider bringing back bars of soap, i feel they worked better than the liquids.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannap
Post-Delivery FeedbackJun 15, 2026
The duo eyeshadow colors are absolutely beautiful! High quality eyeshadow and lipstick. The colors matched how they looked online for the lipstick and eyeshadows
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Stink Bug
Site Experience FeedbackJun 15, 2026
Website could be better looking and the reality feature did not work
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindachi
Site Experience FeedbackJun 15, 2026
Website is very good. I always use Clinique. Sometimes I buy from Department stores if they have giveaways.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Very easy site to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie Qp
Site Experience FeedbackJun 15, 2026
Somewhat difficult to find product I wanted. I didn’t notice a chat service that I could ask questions.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Clinique user for almost 40 years
Site Experience FeedbackJun 15, 2026
The website is always slow to load and kicked me out twice while trying to check out. It’s taken me several days to complete my order because I was so frustrated. If products in the free gift are sold out, please let me double up on one of the other products that I actually will use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tinou
Site Experience FeedbackJun 15, 2026
Just great as usual
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KJ
Site Experience FeedbackJun 15, 2026
Used for many years and love this product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nana
Site Experience FeedbackJun 15, 2026
Easy peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bday gal
Site Experience FeedbackJun 15, 2026
I appreciate when web sites are well connected to promotions. Today I used a birthday promotion and it was easy to use - which isn't always the case on other sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LaurieD
Site Experience FeedbackJun 15, 2026
I enjoy the products and have been using the skincare routine for decades, always get compliments! Website is easy to navigate and I appreciate the gifts with purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackJun 15, 2026
Gift option is sold out and it is sad
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 15, 2026
The web page is easy to find the products i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kavya
Site Experience FeedbackJun 15, 2026
Amazing skincare products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunnysan
Site Experience FeedbackJun 15, 2026
Website is easy to use and search products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chanty
Site Experience FeedbackJun 15, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Site Experience FeedbackJun 15, 2026
It was very easy and good overall! I liked the website very much! There wasn’t no bad experience with the website at all! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MomMom
Post-Delivery FeedbackJun 15, 2026
Clinique has shown itself to have sent me a wonderful purchase & samples! Clnique knows how to provide the best items for skin, makeup, hair, etc. that is available to all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gotti
Site Experience FeedbackJun 15, 2026
I have been using this product for the pass15 years. It is a good investment for my skin. Only one problem i have is the fact that I have to pay tax and I am living outside the USA.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carrie
Site Experience FeedbackJun 15, 2026
The website was very easy to use and find the products I needed. Checkout was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather D
Site Experience FeedbackJun 15, 2026
Love the sample offers and free items, especially since I needed to make a purchase anyways. Always love freebies, and the site guides you what to shop for to qualify and pick out your extras.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kiki
Site Experience FeedbackJun 15, 2026
it was easy to use. I knew the products I was looking for, I just verified the size and it was done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracie
Site Experience FeedbackJun 15, 2026
Website is fine. A little delayed, but overall easy to use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RW
Site Experience FeedbackJun 15, 2026
Most of the "gift with purchase" selections were "sod out" so I had to select items I didn't really want because that was all that was left.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 15, 2026
It is easy to order and find gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 15, 2026
Great service and great product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
anonymous
Site Experience FeedbackJun 15, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bina
Post-Delivery FeedbackJun 15, 2026
I rarely purchase the items I received online, but I believe there was a sale and I was notified by Rakuten. I decided to purchase this route this time for incentives through Rakuten!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kathleen
Site Experience FeedbackJun 15, 2026
I love Clinique products and don't buy anything else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr canvas
Site Experience FeedbackJun 15, 2026
It's easy and convenient but couldn't get the gift I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackJun 15, 2026
Love Clinique, definitely my go to for makeup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackJun 15, 2026
I have been a Clinique client for approximately 30 years. Overall, I think the skincare products work well. I have had a few that were a disappointment and did not reorder. I do not use a lot of makeup and pretty much stick to a few colors that work for me. I am sorry that some of the chubby stick colors have been discontinued and would like to see a cream shadow pencil for aging eyes.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
lili
Site Experience FeedbackJun 15, 2026
It was good and easy. Although I still do not know if the color of lipstick I ordered is exactly what shows in the screen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadia
Site Experience FeedbackJun 15, 2026
It was great, found what I was looking for quick and had no trouble with the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ali
Site Experience FeedbackJun 15, 2026
It is not always very self-explanatory why it is not taking something. Also got my 25%off coupon in mail and it arrived three days after it had expired.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margot
Site Experience FeedbackJun 15, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJun 15, 2026
Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 15, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raca
Post-Delivery FeedbackJun 15, 2026
I have been using the Clinique sunscreen for a long time. This time I was shocked by the price increase.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 15, 2026
Effortless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 15, 2026
Found my products fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9