Clinique Reviews - 4,032 Post-Delivery Reviews - 9.3/10
Clinique Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2014 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 9% | 8% |
 Negative | 6% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Clinique
Showing 1 - 50 of 68,591
Valerie
Site Experience FeedbackJun 13, 2026
Very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mw
Site Experience FeedbackJun 13, 2026
It was easy and clear except for qualifying for the free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautyako
Site Experience FeedbackJun 13, 2026
Item needed is available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Site Experience FeedbackJun 13, 2026
It was very easy to work with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawn
Site Experience FeedbackJun 13, 2026
Little hard to maneauver
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Great for my sensitive skin.
Site Experience FeedbackJun 13, 2026
Easy to navigate. Love everything I have purchased to date!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tbark
Site Experience FeedbackJun 13, 2026
I love Clinique products!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marila
Site Experience FeedbackJun 13, 2026
I am a long time Clinique customer. The products are perfect for my sensitive skin.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 13, 2026
I really loved the virtual lipstick “try on”. I was thrilled to be able to see the color actually on my lips and with my complexion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 13, 2026
Great experience, loved the 15% off first purchase Easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marcie
Site Experience FeedbackJun 13, 2026
The site was easy to use and information is clearly stated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucite
Site Experience FeedbackJun 13, 2026
Easy to use website; excellent product descriptions
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Goldie
Site Experience FeedbackJun 13, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BellaChespi
Site Experience FeedbackJun 13, 2026
Easy check out and product information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackJun 13, 2026
I appreciate the explanation of how and when to use each product, but I would love to find a tool that plans a skincare routine designed for me.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ladybug
Site Experience FeedbackJun 13, 2026
Good experience , I love the free gifts with purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kjack
Post-Delivery FeedbackJun 13, 2026
free samples please and better Birthday gift choice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
TJsmile
Post-Delivery FeedbackJun 13, 2026
It was easy to find the products I needed. And I was even able to get some trial products that I love! I love Clinique and every time I use them I’m reminded of how great they are. Got a sample lipstick that I just love!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
Online Shopper
Site Experience FeedbackJun 13, 2026
The chubby stick that I love appears to have been discontinued
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mariah
Site Experience FeedbackJun 13, 2026
I always was interested in these products and happy the site offered the opportunity to join and save money too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quicksilver
Site Experience FeedbackJun 13, 2026
I like the web site it is easy to use. I am able to find my products quickly. I would like to see more mens products. Also I would like to see larger volumes to buy. Like the mens lotion in a 24 or 32oz bottle would be great. Overall I love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ramona
Site Experience FeedbackJun 13, 2026
Easy to use; great offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana
Site Experience FeedbackJun 13, 2026
I was thrilled to be notified that your non-aerosol hairspray was back in stock! I truly appreciate this product as there is no other like it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Clinique user
Site Experience FeedbackJun 13, 2026
It was easy to use. I love the offers..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirsten
Site Experience FeedbackJun 13, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
Tried new product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Website is accessible and straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Site Experience FeedbackJun 13, 2026
Me gusta
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kim
Site Experience FeedbackJun 13, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debs
Site Experience FeedbackJun 13, 2026
Great experience and I always appreciate free products along with purchases.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Crystal
Site Experience FeedbackJun 13, 2026
Easy to find everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MissLinda J
Site Experience FeedbackJun 13, 2026
I have used Clinique since I was in high school. I will always use their super double face powder, hopefully for the rest of my life. Love their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jet
Site Experience FeedbackJun 13, 2026
I order online since I live in rural America and sadly here are no longer brick & mortar stores that carry your product within 60 miles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Boots
Site Experience FeedbackJun 13, 2026
Site is not very easy to navigate. Collecting your rewards is very difficult. Customer Service is HORRIBLE
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 13, 2026
Tho improved…the site is difficult to navigate.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
AngelaW
Post-Delivery FeedbackJun 13, 2026
Customer service was clueless. I had to go the work for them. No help at all. If I buy Clinique again it will be from Ulta or other store NOT from their website
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 2
- Customer Support: 1
Brad C
Site Experience FeedbackJun 13, 2026
Easy process for superior products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Libby
Site Experience FeedbackJun 13, 2026
Love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied
Site Experience FeedbackJun 13, 2026
I have used this product and knew what I wanted. Easy to find and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amie
Site Experience FeedbackJun 13, 2026
Great products, good prices, clear details of products, cost and shipping on line. I'm a fan cuz my skin looks amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJun 13, 2026
Like your products for men, and have pourchased this last order as a gift for a really good friend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Post-Delivery FeedbackJun 13, 2026
My experience was excellent and the ordering of the product was easy. It was fun receiving the gift with purchase. The order came pretty fast.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
R_Ezzo
Site Experience FeedbackJun 13, 2026
The website is easy to use although some products are not categorized the way I expected. But overall a great experience.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 13, 2026
Wonderful!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dan81
Site Experience FeedbackJun 13, 2026
Website easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mckinseyt
Site Experience FeedbackJun 13, 2026
I love Clinique products but haven't purchased in a while. I'm excited to try new products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10