Randy
Site Experience FeedbackDec 15, 2025
Not a current Clinique customer. Tried placing a gift order online (3 items). Selected expedited shipping option (2-3 business days). Two free samples automatically added to 'bag', one of which was not available for expedited shipping. Web advised "to remove the item" in order to achieve expedited shipment. 12+ (various) attempts to remove the item failed. Expedited shipment was strongly preferred. Called Customer Service (barely audible person) who was unable to assist without my having a current account (with email address). Again, I am not a current customer, and do not want yet another account that I would rarely, if ever use again. Will likely advise the intended gift recipient (long-standing Clinique customer) of my experience as well. So, wanting to place a $150.00 gift order and pay for expedited shipping, your system defaults to standard shipping simply by 'forcing' some free samples on a customer! Quite frankly, rarely have I had such a frustrating purchase experience; even more rare is taking the time to register a complaint! I hope you learn from it...