Bumble and bumble Customer Reviews
Bumble and bumble holds a 9.2/10 overall rating and 43 verified post-delivery reviews on Bizrate.
Bumble and bumble Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 67% |
 Neutral | 13% | 17% |
 Negative | 4% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
5 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 82% |
Neutral | 19% | 5% |
Negative | 6% | 14% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Bumble and bumble
Showing 1 - 50 of 253
Ceci
Post-Delivery FeedbackSep 2, 2026
Appreciate the offers when they are available and the free samples, they are a great way to sample a product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 31, 2026
Everything was great!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 27, 2026
I am very familiar with navigating the website because I have made several online purchases through it. It is very easy to navigate and find exactly what I require. There is a great selection of products for every hair type
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AnnieLou
Site Experience FeedbackAug 27, 2026
Great products and site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 27, 2026
Quick and easy. Product no longer available at my salon.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
AuntySue
Post-Delivery FeedbackAug 22, 2026
I was sent a discount code. I qualified. It didn’t work. I spent over an hour online and on the phone (recorded) where I was told I’d be contacted - no one contacted me and the discounted amount wasn’t credited. The waste of time wasn’t worth the amount. B&B just terrible service and doesn’t appear to care about its customers.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 8
- Customer Support: 2
Online Shopper
Site Experience FeedbackAug 18, 2026
Very easy to understand and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 17, 2026
Appreciate the discount on the purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Margo
Site Experience FeedbackAug 16, 2026
I saw the add on Instagram, and I felt it was relevant and I decided to try !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H
Site Experience FeedbackAug 15, 2026
I LOVE the product however I am actually looking at alternative products. You no longer carry the mousse I was using as well as it is becoming too expensive.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lindsay
Site Experience FeedbackAug 15, 2026
When I used the Google Chrome browser it said a product was sold out so I tried on safari and it worked on a different browser.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
MountainGirl
Site Experience FeedbackAug 14, 2026
I find it hard to use the website from my phone. It doesn't let me do a purchase that way so I always need a computer to place an order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olderwiser
Site Experience FeedbackAug 12, 2026
You need more payment options. Apple Pay or PayPal. I would like to purchase trail sleeves of product so I do not have to buy 250ml of product before I know it will work on my hair. As for free items, let me choose what my free item is. I will never use a 1l bottle of clearing shampoo yet I got one, I’ll never use the beach spray. I don’t want to add it just because it’s free as it is wasteful and definitely does not make me want to come back.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
SusanL
Site Experience FeedbackAug 11, 2026
ALL good. Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Easy good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Had trouble going “back” frm checkout. I mistakenly hit new customer instead of log in and couldn’t go back without starting over. Advertised value packs and didn’t see anything. Discount when ordering multiple products would be amazing.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SLL
Site Experience FeedbackAug 6, 2026
Love B&B! Great products!!! I will continue to buy and will try out new products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
The website was sooooo slow!!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
REesP
Site Experience FeedbackAug 1, 2026
Experience was good because I knew what I wanted. When I have called in however and spoke. With your agent to enquire about a product she has limited knowledge.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 31, 2026
I would like to see more discount coupons for regular users of B&B.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 26, 2026
Like the hair oil
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
RMS
Site Experience FeedbackJul 24, 2026
Love the product but hate the price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 21, 2026
Quick and easy 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Traveller
Site Experience FeedbackJul 21, 2026
I was looking for travel sizes. You do not carry much that can be taken in carry on for travel.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Bernie
Post-Delivery FeedbackJul 14, 2026
I have absolutely nothing bad to say about bumble and bumble. They are my go to when ordering my conditioner and my curling enhancer. Absolutely love the deals as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Becky
Site Experience FeedbackJul 14, 2026
I would love to see you bring back the white coloured seaweed conditioner. It's lighter and works best in curly hair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nina
Post-Delivery FeedbackJul 6, 2026
I tried a sample of a B&B product, and I was very happy with the results. Decided to become a B&B customer to try other products. So far, I am very sdatisfied, and even bought some products as gifts. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 4, 2026
My online order was extremely easy! I absolutely love this product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pilgrim
Post-Delivery FeedbackJul 2, 2026
The Bumble and Bumble website is very easy to navigate. I have been using B&B products for years and have never been disappointed. I am a loyal customer based on the results with my hair. I have used Hairdressers Oil all products for years. I have started to use the Bonding line and love them. Will rotate with Hairdresser's Oil prodcts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 29, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 29, 2026
I don't have anything to say at this point.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Hacker
Site Experience FeedbackJun 28, 2026
I have no problems with the web site. I thought I was promised a discount when I came onto the web site and am surprised it didn't materialize. This is not a major concern, however. I know this product and think it's excellent.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Fast, efficient service online. Can’t buy this product at the Windsor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I love shopping online, but I would prefer shopping locally. If they would just carry the larger sizes, I’d be OK. But they don’t. So thank you very much bumble and bumble for having an online store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I would like more info as to how to use products together. For example I use the Heat shield and the curl reviving primer: in which order should be used in day 1?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SunnySam
Site Experience FeedbackJun 25, 2026
Curious why the colour safe was not on sale. Disappointing.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
I have purchased several times from bumble and bumble, but wasn’t able to sign up with my email for some reason and I tried several times. It was rather frustrating.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
meme
Post-Delivery FeedbackJun 23, 2026
Excellent product Excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
So far so good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reta Stengler
Site Experience FeedbackJun 19, 2026
I wanted to order texture spray and I was denied to get it. I have used bumble products for years. I like that there is sample size, so if product doesn’t work for my hair, I’m not out a lot of money. Plz make it possible to order texture spray.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Site Experience FeedbackJun 17, 2026
All Good. Efficient and well priced!:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cate3
Post-Delivery FeedbackJun 14, 2026
Really appreciate the product descriptions including what type of hair and style it's best for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tannis
Site Experience FeedbackJun 13, 2026
Easy access and navigating. Love the pictures and detailed descriptions. Very good quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SandraG
Site Experience FeedbackJun 13, 2026
Great deal and easy to order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pilgrim
Site Experience FeedbackJun 13, 2026
I am a loyal customer of B&B because the products take care of my hair. I have white thin hair and it needs moisturizing. Bumble and Bumble delivers.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackJun 13, 2026
Wish it was made clear the free promo promp will be displayed at checkout also that the BB15 code doesn't work for sales!! Not setting a good first impression
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Claudine
Site Experience FeedbackJun 12, 2026
Was easy and simple to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SamHamwich
Site Experience FeedbackJun 12, 2026
Out of one of the products I came for which was disappointing. Otherwise all good!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10