Brilliant Earth Customer Reviews
Brilliant Earth holds a 8.9/10 overall rating and 593 verified post-delivery reviews on Bizrate.
Brilliant Earth Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2020 Winner Circle of Excellence
4 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 80% |
 Neutral | 13% | 13% |
 Negative | 11% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 85% |
Neutral | 15% | 11% |
Negative | 5% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Brilliant Earth
Showing 1 - 50 of 1,923
35Bling B!tch
Site Experience FeedbackAug 12, 2026
This is the first big purchase on myself for my 35 bday! For my bday, I want to treat myself something gold bling bling, and Ive been searching for a yellow gold tennis bracelet for a few weeks now. I find the price on Brilliant Earth is amazing, and Im looking forward to the surprise giveaway item as well. I hope it will be Yellow gold cause im into yellow gold lately. Other than that, I can't wait to receive my bday bling.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mitch
Site Experience FeedbackAug 12, 2026
Great and very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mailman
Site Experience FeedbackAug 12, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 12, 2026
Easy and arrives quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mykola1993
Site Experience FeedbackAug 12, 2026
🔥🔥🔥🔥
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoreline
Site Experience FeedbackAug 11, 2026
I loved the feature of being able to see the ring on different colored skin tones. I also loved being able to see how the engraving would look on certain rings and how they would look with the amount of text.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 11, 2026
The fedex delivery options were bullshit. I got lucky my wife was home when they delivered the thing. The dude in the phone was no help, just told me they deliver 3 times when I’m at work and tough luck if I have a job that keeps me from signing for the thing at my front door. Can’t change delivery date via fedex OR via brilliant earth. Three attempts then you have 3 business days to pick it up or they send the thing back where it came from. If you can’t get to a store that has the product available don’t bother
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 2
John
Site Experience FeedbackAug 11, 2026
It was an easy and clear process no bad experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 11, 2026
Excellent website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
worked well. it's more friendly on a computer than on my phone but overall good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan
Site Experience FeedbackAug 11, 2026
Website is super easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FirstTimeBuyer
Site Experience FeedbackAug 11, 2026
Great experience overall. I like that there was a variety of what seem to be authentic reviews from other customers vs. customer reviews that had been filtered in any way. It would have been great to be able to use a discount code, particularly for the first purchase, as this was for me, so a little disappointed in that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ernesto
Site Experience FeedbackAug 10, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Linna
Site Experience FeedbackAug 10, 2026
Simple and classic I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 10, 2026
everything is great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Andrew
Site Experience FeedbackAug 9, 2026
One thing I'm not super happy about is from the photos online I can't really tell how big the product is. I wish there would have a button when I could compare the size of one earing next to another. And then put those next to a banana. I'm really not kidding.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
BLass
Post-Delivery FeedbackAug 9, 2026
Brilliant Earth always delivers quality jewelry, and the shopping experience is wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Alonzo
Site Experience FeedbackAug 9, 2026
I've ordered many times. The issue i had was with an invalid gift card #. It was handled. It took longer than I would like but it was handled.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
I appreciate the chat bot when unable to assist, connected my with Khel Fortes Jewelry Consultant. They were able to provide suggestions at different price points, which lead to my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jyra
Site Experience FeedbackAug 9, 2026
Easy to use and very straight forward process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparkling attitude
Post-Delivery FeedbackAug 9, 2026
Great products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Steven
Post-Delivery FeedbackAug 9, 2026
I wish that it didn’t automatically become signature on delivery and picked the date for me, I was at work
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackAug 9, 2026
The diamond selection screen is a bit awkward if you start with the setting. It would be better if after selecting the setting, it goes back to the select stone page instead of auto selecting.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
lk
Site Experience FeedbackAug 9, 2026
excellent experience. checkout is easy, pricing easy to folllow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackAug 8, 2026
We had a completely seamless experience. The website had so much info that our in-store experience was pretty straightforward as well. The prices compared to some local stores near us were amazing. We are satisfied!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mundy
Site Experience FeedbackAug 8, 2026
It was very cohesive and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chunkylover4242
Site Experience FeedbackAug 7, 2026
Happy with Samantha she was very helpful and mindful of our situation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackAug 7, 2026
Overall, look at the website is clean that’s what attracted it to me I wasn’t planning on making a purchase but playing around with the website and moving videos seeing the item in 3D sold me I guess one bad thing could be that you don’t have a section just categorize the items individually You have to go to synthetic diamonds then rings or diamonds then rings But overall a good site
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Anita
Post-Delivery FeedbackAug 7, 2026
Hi, as I was opening my package, I notice that there is a scratch in the ring. How can we fix this?
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Beautiful pendant
Post-Delivery FeedbackAug 7, 2026
The service was great. My zodiac sign is beautiful. The back of the pendant is as beautiful as the front. I would definitely purchase again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
James
Site Experience FeedbackAug 6, 2026
Customer service online was excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marcus
Site Experience FeedbackAug 6, 2026
Very user friendly and intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz H
Site Experience FeedbackAug 6, 2026
Experience was mostly good but website did crash a few times
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chaseyags
Post-Delivery FeedbackAug 6, 2026
The customization process was great in choosing a setting and diamond for an engagement ring. My custom ring came in about three weeks which is amazing as well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 6, 2026
I recommend Brilliant Earth. Great experience with customer service and the item as described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
mush
Site Experience FeedbackAug 6, 2026
easy check out like being able to configure my own ring
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve W
Site Experience FeedbackAug 5, 2026
My interaction was very easy, would highly recommend to others
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 5, 2026
rye.sprague@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aedan
Site Experience FeedbackAug 5, 2026
It was all pretty straightforward. I’m a simple dude so much appreciated
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JoyFlo
Post-Delivery FeedbackAug 5, 2026
Easy, affordable options with super clear descriptions, excellent price and speedy shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Maddie Kehne, from the Boston location was great. She helped me identify the matching wedding band to the engagement ring my wife already had and sent me the link to purchase. Also the FedEx delivery man, Terrence went above and beyond for me with the delivery of the package!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Rahul
Site Experience FeedbackAug 5, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Alex D
Post-Delivery FeedbackAug 5, 2026
I wanted top get some Diamond earrings for my wife and I five year anniversary. I got her engagement ring from brilliant earth and so I wanted to also get some studs to match from the same supplier. I found some beautiful studs and they also were running a promotion with an additional set of free smaller studs to go with it so if my wife wanted to get another piercing, she could use those. Unfortunately, the package came a few days late, but it still came in time for our anniversary, and I can't wait to see the look on her face when I give it to her
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: N/A
Abi
Site Experience FeedbackAug 5, 2026
Great I have been saving for awhile but the lifetime warranty and engraving is what sold me on buying from brilliant earth!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Laurie
Site Experience FeedbackAug 4, 2026
Website was good, able to access rings via link from showroom based on what I tried on and liked
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DanD
Site Experience FeedbackAug 4, 2026
The Good: Molly, my online assistant was unbelievable and helpful. She walked me through each step thoroughly answering and at time providing information I was about to ask. What an amazing person she was. I recommend her highly to which deserves a raise. THANK YOU MOLLY!!!!!!! The Bad: Affirm prequalified me at a low interest then when I purchased hit me with a Hugh interest apr rate. It was deceiving. I would ave liked it if I was given the apr that I qualified at least it wouldn't have been a shock. Overall, I love B.E. and have purchased many types of jewelry over the years and will continue to use for many years to come.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackAug 4, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Bp
Site Experience FeedbackAug 4, 2026
My fiance got my wedding ring from here and it was divine so i had to get his from here as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Js
Site Experience FeedbackAug 3, 2026
Can't search by delivery date. Sizing and filter options need more granularity
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Amazing experience. Very helpful with not only the picking out of the ring but making sure it was the Percy match for us.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10