Brilliant Earth Customer Reviews
Brilliant Earth holds a 8.9/10 overall rating and 561 verified post-delivery reviews on Bizrate.
Brilliant Earth Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2020 Winner Circle of Excellence
4 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 82% |
 Neutral | 14% | 5% |
 Negative | 10% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 91% |
Neutral | 10% | 7% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Brilliant Earth
Showing 1 - 50 of 1,828
Sid
Post-Delivery FeedbackOct 30, 2026
Would have just liked a shorter timeline for delivery. Rest everything was pretty good.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Ironman
Site Experience FeedbackOct 30, 2026
Pages could load faster
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
super efficient. i love rhis xompany- we bought my engagement ring feom brilliant eseth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JJ
Site Experience FeedbackOct 30, 2026
10/10, easy process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Izzy
Site Experience FeedbackOct 30, 2026
I enjoyed the customizable nature of the site as well as the comprehensive opportunities for specifications.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mak
Site Experience FeedbackOct 29, 2026
Good, a little slow on Diamond filtering, but really good overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Buyer
Site Experience FeedbackOct 29, 2026
I used the help option to answer any questions I had before placing the order. It was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poonam
Site Experience FeedbackOct 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackOct 28, 2026
Great value!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dagi
Site Experience FeedbackOct 28, 2026
Excellent product, price affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gemini37
Post-Delivery FeedbackOct 28, 2026
My customer service representative Christian Pillado was absolutely helpful. He personally called me regarding my question about necklace thickness and later emailed me with the actual photos. Because of his help, I felt comfortable to make a purchase online, and I am absolutely happy with my purchase. Thank you so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
MV
Site Experience FeedbackOct 28, 2026
When you give me a survey before I receive the product what real value does it have?I haven't truly experienced the product, verified it shipped when they said it would. and really haven't gaged my satisfaction in regards to pricing, quality, and value.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mike
Site Experience FeedbackOct 27, 2026
It was Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubba
Post-Delivery FeedbackOct 27, 2026
The ring was perfect very happy with it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ian
Site Experience FeedbackOct 27, 2026
They did great!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jacob
Post-Delivery FeedbackOct 27, 2026
Brilliant Earth made it super simple to look through multiple designs and compare. I liked how I could change the band width and choose the carat of the gold as well. I loved picking out a specific diamond rather than a standard size, clarity, and cut on the band that I knew she would love.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
cb
Site Experience FeedbackOct 26, 2026
Wanted to buy a Platinum wedding ring so went to browse and found it on this website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Arsok
Site Experience FeedbackOct 26, 2026
good store many options
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Grace
Site Experience FeedbackOct 26, 2026
Easy website, lots of options! I love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackOct 26, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 25, 2026
did not receive the promotional jewelry for purchase of 1000 dollars or more with purchase of the necklace. The necklace itself is beautiful and met our expectations
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Victoria B
Site Experience FeedbackOct 25, 2026
Easy to order, pictures seem very realistic to the product. Can’t wait to get them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charles
Post-Delivery FeedbackOct 24, 2026
Wife was very happy with how they look, which is even better in person.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 24, 2026
Great product at great price with excellent service and fast shipping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
slick
Post-Delivery FeedbackOct 24, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LisaT.
Post-Delivery FeedbackOct 24, 2026
My husband wanted to purchase a gift for me or my up coming birthday. I choose these love diamond drop earrings that are petite and could be worn everyday, going out to dinner and if i want a hint of sparkle for a special occasion. I decied to go with Brillant Earth because I respect their views and I love their designs...Only wish I was getting engaged because there are some BEAUTIFUL settings to choose from!!! Overall, I was extremely pleased with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
NA
Site Experience FeedbackOct 24, 2026
Was very happy with your selection of lab diamond rings.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Post-Delivery FeedbackOct 24, 2026
Brilliant Earth is where my oldest daughter got her engagement rin and it was stunning. This purchase was disappointing. The diamond was so tiny, much smaller than it appeared online. I do not believe I would of purchased this piece if I saw it in person. This is especially disappointing since it was purchased as a gift for my daughter passing the Bar exam. I do not think it has the wow factor I was expecting.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 6
Online Shopper
Site Experience FeedbackOct 23, 2026
I've had a good experience with customer service and the timeliness of the products showing up to my house.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mel
Site Experience FeedbackOct 22, 2026
Molly Hodge in customer service was so helpful!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chloe
Site Experience FeedbackOct 22, 2026
It was simple and easy. Took me a second to find how to filter my search. I do wish there were even more affordable options just to throw in on top of my main purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
Love the options
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nati
Site Experience FeedbackOct 21, 2026
Quick and easy since I went in-store first and Sidney in Nashville helped me make an informed choice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth operator
Site Experience FeedbackOct 21, 2026
I liked all the options I had and the filters I was able to use to find the right stone at an incredible price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frantz and Gudoo
Site Experience FeedbackOct 21, 2026
I had a great experience with Brilliant Earth. The quality of the jewelry is beautiful, the designs are elegant, and the shopping experience was smooth and enjoyable. I appreciate the attention to detail and the variety of styles available. Brilliant Earth is a great choice for anyone looking for a special piece of jewelry to celebrate an important moment in life. I would gladly recommend it to others!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackOct 20, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Boo
Site Experience FeedbackOct 20, 2026
Very easy to look for and find a ring, easy payment options and a gift card to use towards future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KW
Site Experience FeedbackOct 20, 2026
excited to get my purchase for my future wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 20, 2026
The quality of the product itself is great and customer service is fantastic and I appreciate talking to a person instead of a bot. However, the presentation of the earrings was super disappointing and we have had to scramble and spend extra money and time to correct that.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Gabby
Site Experience FeedbackOct 20, 2026
Amazing, easy to navigate. This was a plain band to add to a stack and thanks to the staff when I visited in person I knew exactly what size and style to get
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nou
Site Experience FeedbackOct 19, 2026
Great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SFGiants
Site Experience FeedbackOct 19, 2026
I couldn't find the STUDS code that worked before. Didn't realize it would go away so soon.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MeliG
Site Experience FeedbackOct 19, 2026
Easy to maneuver!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
edman
Post-Delivery FeedbackOct 19, 2026
The website was easy to navigate and had very reasonable prices relative to competitors. Shipping was faster than expected which was a nice surprise.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Sparrow
Site Experience FeedbackOct 19, 2026
The website layout is easy to navigate. Gift with purchase offers keep me interested
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nathan
Site Experience FeedbackOct 18, 2026
Satisfied with the purchase but shipping is very long(1.5 months for a ready product)
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Becky
Post-Delivery FeedbackOct 18, 2026
I am very satisfied with my recent experience at Brilliant Earth. Their customer support team is professional, transparent, and exceptionally helpful in guiding me through the custom design and stone selection process. The website interface is clear, and the overall transaction was seamless. I highly recommend Brilliant Earth to anyone looking for high-quality jewelry and excellent service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Leka
Site Experience FeedbackOct 18, 2026
It was really good, found specific things i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
The website is great, and the filtering on the website is really exceptional. But nothing compared to the experience I had in the showroom with Ethan Wilson. He really helped answer questions that online can't, and seeing the actual size of a ring in person really makes a difference compared to the website. I wish the website gave measurement information in one of the photos, or let you compare two rings side by side in one photo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glo
Site Experience FeedbackOct 17, 2026
Always wanted a nice piece of jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10