I. Matter
Post-Delivery FeedbackNov 27, 2025
I placed the order early enough—before any holiday rush, 11/05, hoping to have delivery on or before 11/17, my sister's milestone 95th birthday—she, living in an assisted living home—far from family. Unfortunately our Credit Card was compromized and our Provider cut off function on the card number. I thought the payment was accepted before the cut off—since I received no notice of payment due/failure and not until several days went by and I received no notice of shipping, nor could I locate a tracking number. I phoned and talked to a Breck's agent that was very polite and I told of my situation and dire need to have delivery on time. She assured me she'd try to get the order pushed through. Looks like she did not try hard enough because the plant arrived a WEEK later than she told me! Also I was charged for shipping, although offer of free shipping could have been applied when I spoke to agent. Why was I not informed of my payment failure. I could have reordered right away! This is unacceptable and I will never do business with Breck's again. I believe other major mailorder companies come through, considering, with better assistance and appreciation, their customer's business!