Breck's Gifts Reviews - 3,031 Review - 8.8/10
Breck's Gifts Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 74% |
Neutral | 15% | 17% |
Negative | 8% | 9% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
1.0 out of 10
Recent Reviews for Breck's Gifts
Showing 1 - 20 of 3,031
Jen
Post-Delivery Feedback
Jan 06, 2025
Had 2 separate orders. On the first from Nov. 1 was for Xmas gift for people. Brecks had the wrong zip code for my billing address and informed me by email, so I called and updated the order with the correct zip code, after waiting on hold for a long time. However, even though everything was updated, Brecks cancelled my order and I never knew until I had to make another phone call to customer service. Because they cancelled my first order, I made another order in early December. From that new order, 2 items were delivered to their recipients in late December. However, I never received the third item. I finally got a card in the mail stating that they were out of stock and had to cancel the order. Very disappointed in customer service people who didn't seem to understand the problem or explain what was happening with the orders.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 2
- Customer Support: 2
- Full ratings for this review »
LouiseR
Site Experience Feedback
Dec 16, 2024
I did this too late to get my first choice of some items. My fault. It would be helpful if the system would retain the names and addresses of my recipients since I send to most of the same people every year.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Lauriemd
Site Experience Feedback
Dec 01, 2024
Perfectly satisfied with overall interaction with the website today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lauriemd
Post-Delivery Feedback
Jan 06, 2025
My order was received on time. It was complete and well packaged. Each item met my expectations. My only complaint is that several varieties of amaryllis had sold out by the time I placed my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jon
Site Experience Feedback
Dec 06, 2024
No problems with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Post-Delivery Feedback
Jan 06, 2025
Ordered on line with no difficulty.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Great experience
Site Experience Feedback
Dec 19, 2024
It was very easy and fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joan
Site Experience Feedback
Nov 13, 2024
Products are lovely and the website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joan
Post-Delivery Feedback
Jan 05, 2025
I have been ordering Christmas gifts for my daughter and her mother in law for several years now. I love that there are so many beautiful choices. This year I ordered the Star of Bethlehem container for each of them for a change from amaryllis and they were well received.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mom
Site Experience Feedback
Dec 11, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mom
Post-Delivery Feedback
Jan 04, 2025
This order satisfied my “need” for a live tree.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 04, 2025
Survey is too long
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kindred
Site Experience Feedback
Dec 22, 2024
I love Brecks both online and phone. Thank you so very much for being in business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kindred
Post-Delivery Feedback
Jan 04, 2025
I love love love my little lifetime candle with the red winter berries in it.. I can use it all winter as well as year round as it is beautiful. Thank you so very much!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Unfulfilled
Post-Delivery Feedback
Jan 04, 2025
Product was to ship 12/21/24…still not shipped as of 1/4/25. Order tracking now says backordered. why promo a product if you don't have enough to fill the orders. will be last time I order for the holidays.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
That Guy
Site Experience Feedback
Dec 20, 2024
Its eh... I never knew about the site till my mother shared it. I would make it back later for some flowers for my lady. Overall it is nice for what it has, I feel you should try doing more social media or so to share your site, with a younger crowd.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
That Guy
Post-Delivery Feedback
Jan 04, 2025
My mother loves them!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 7
- Full ratings for this review »
Lynn
Site Experience Feedback
Jan 04, 2025
Love the bulbs always dazzle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susabella
Site Experience Feedback
Jan 03, 2025
Photos are beautiful! Bulbs produce beautiful blossoms. I loved watching as the stems grew so quickly and producing such beautiful flowers!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JBB
Post-Delivery Feedback
Jan 03, 2025
I ordered bird seed ornaments for my bird watcher husband. When they arrived, I was surprised to see that at least half of the seeds were in the bottom of the box and the ornaments looked bad. I contacted customer service and asked for a replacement or refund. They were prompt, wonderful and very helpful. I was immediately sent a full amount in the form of a gift certificate, with no expiration date! I was very pleased.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Zoey
Post-Delivery Feedback
Jan 03, 2025
I ordered an amaryllis for mom mom and my aunt. They loved them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
I had trouble finding the right color bulb in a non holiday pot. I found something and love the bulb color for my sister
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mostly satisfied
Site Experience Feedback
Jan 03, 2025
I was a bit confused about when to enter the address of the person I was sending the gift to. I finally found it, later than I expected in the ordering process.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Oma
Site Experience Feedback
Dec 21, 2024
It was as easy as can be
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
Just hope the bulbs are good -
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pat
Post-Delivery Feedback
Jan 03, 2025
I ordered three plants for three friends. I asked them to be delivered on December 23 rd. Two of the plants were delivered on December 17th and the third on December 26th. I saw the plant that was delivered on December 26th. It was starting to grow. It looked good. My other friend who received the same plant on December 17th said that her plant was just starting to grow. She thought the bulbs were planted too deep and wasn’t sure if they would grow. I don’t have any feedback on the third plant.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »