Boscov's Customer Reviews
Boscov's holds a 9.4/10 overall rating and 8,811 verified post-delivery reviews on Bizrate.
Boscov's Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 84% |
Neutral | 11% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Boscov's
Showing 1 - 50 of 61,342
Texas mail order customer
Post-Delivery FeedbackSep 4, 2026
My online order wouldn’t accept the 15% discount so I had to call customer service for help. The rep on the phone placed the order for me and applied the discount. I appreciated the customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
LD
Site Experience FeedbackSep 4, 2026
Easy and user friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
B
Site Experience FeedbackSep 4, 2026
Multi pics of products would be more helpful. Ie side view of watches.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
TiffyPoo
Site Experience FeedbackSep 4, 2026
Everything went smoothly and Boscovs gave me the best deal on a bedroom set.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cb
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
firefly
Post-Delivery FeedbackSep 4, 2026
3 of the items were described as "cotton". They were not cotton. They were a model/cotton blend. They were not as described and I didn't notice the issue until after I had removed the tags and laundered. Therefor they would not be eligible for return
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
Ease of website was good. Haven't received items yet but expect quaility to be good. Love shopping at Boscovs. Usually do it in store but didn't have time right now and had coupon birthday code expiring soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LeadDog
Site Experience FeedbackSep 4, 2026
I only wished to find more colors, etc in size and model ordered. Rest was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackSep 4, 2026
Easier than I thought it would be
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DrVegas
Site Experience FeedbackSep 4, 2026
Over easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackSep 4, 2026
Easy to purchase a gift card that I needed to be sent today. Whew !
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
CJ
Site Experience FeedbackSep 4, 2026
The difficulty l had was adding the item to the bag after selecting the amount. I thought once k selected amount the item was automatically added to my bag.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 4, 2026
I have purchased this particular item in store many times. Since I can no longer get to the store easily, I now do most of my shopping online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
J78
Site Experience FeedbackSep 4, 2026
Pretty easy to use
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Mom of 3 spoiled purebred pets
Post-Delivery FeedbackSep 4, 2026
Great shoe shopping experience during the recent sale- disappointed that the brand Sami - Jo dresses weren’t available in the store and very few online to choose from
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Dorrie
Site Experience FeedbackSep 4, 2026
At final “place order”, tapped highlighted box that said Review and Place Order. Reviewed order and hit Place Order. Screen came back with same review & order box highlighted, so I tapped it again. Red box popped up saying couldnt do that in system. What? I started to exit out of website and then I saw a screen that said Confirmation of Order. Why didnt that come up as front window immediately? It was hidden behind the Place Order page. I did not appreciate that aggravation. I was going to skip entire order.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
NOT ON YOUR LIFE
Post-Delivery FeedbackSep 4, 2026
I JUST TOLD YOU ALL ABOUT MY EXPERIENCE ON THE LAST PAGE. HOPEFULLY I DID SEND ALL OF THE IMPORTANT ASPECTS OF MY DISAPPOINTING EXPERIENCE.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
NurseDiane
Post-Delivery FeedbackSep 4, 2026
I explained to my girlfriends what happened with the order coming to the store I stead of being shipped to my home and that you do not get the promotional free gift if you order online. They were shocked this was the store policy
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 2
Dr. Ed
Site Experience FeedbackSep 4, 2026
I have shopped this site for items at least 5-6 times in the past years. This was the first time my credit card information was found quickly and correctly. Great site and superior customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyndi
Site Experience FeedbackSep 4, 2026
Not a Big selection of young men's clothes available at my local Niles Ohio store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rene
Post-Delivery FeedbackSep 4, 2026
Ordering on-line was easy and convient! If I don't like something or it doesn't fit, I can easily return the item at my nearest store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I had a hard time placing my order, but I finally figured it out so I'm good now. Wow! I love this store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Too hard to find reward code. It’s minuscule!
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Queen
Post-Delivery FeedbackSep 4, 2026
This was for my husband I ask him if I could get him some slippers he said yes and where from I said my favorite store Boscov's he said yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Angela
Site Experience FeedbackSep 4, 2026
The website was fine. I found what I needed. Hopefully the shoes will fit. You didn’t have them in a half size smaller.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nana of 5
Post-Delivery FeedbackSep 4, 2026
Very easy and well made products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
MinnieMouse
Post-Delivery FeedbackSep 4, 2026
Quality products. Always enjoy shopping at Boscov’s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Gail Cloud
Site Experience FeedbackSep 4, 2026
It is a bit confusing know what the color of the items are without pictures
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Happy with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
One of the items that I purchased was sent in the incorrect size. So I intend to return it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
maggie
Site Experience FeedbackSep 4, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Shpr
Site Experience FeedbackSep 4, 2026
Just satisfied over all
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackSep 4, 2026
Fast & easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Markie
Site Experience FeedbackSep 4, 2026
I had bought a pair of sandals at the store in Easton prior, and love them so I wanted to order another pair a different color, because I love them, and they had no more in the store(end of summer) so I ordered them. Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassy
Site Experience FeedbackSep 4, 2026
Website was very easy and fast to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marnie
Site Experience FeedbackSep 4, 2026
It is usually slow and a little cumbersome at checkout. Sometimes I cancel and don’t order anything because I find checkout frustrating…..not user friendly at all! Today, however, was easier than usual for me. I didn’t have to start over!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Pat
Post-Delivery FeedbackSep 4, 2026
Boscov’s had the product I wanted, fair price, quick home delivery included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Louisecarol
Post-Delivery FeedbackSep 4, 2026
Sometimes I wish I could spend less for free shipping. Having said that I am glad to have found some nice clothing in my size, some good buys for my bathroom, nice purses and jewelry and even a few things in beauty. Delivery is quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tammy
Site Experience FeedbackSep 4, 2026
It was pretty easy. I did it by myself and I usually need my daughter to help me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisM
Site Experience FeedbackSep 4, 2026
The website is easy to navigate. I love going to the store, but couldn’t get there so I ordered online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cat
Site Experience FeedbackSep 4, 2026
I just wish your shipping charges were not so high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tmg25
Site Experience FeedbackSep 4, 2026
Lot to choose from at sale prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackSep 4, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kathy
Site Experience FeedbackSep 4, 2026
Experience was very good and great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beverly
Site Experience FeedbackSep 4, 2026
Ordered on line , no issues at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janie
Site Experience FeedbackSep 4, 2026
Always good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackSep 4, 2026
The only issue I had was when selecting an item to get more detail, selecting the back arrow does not always return to the previous page of items where I left off. I had to return to the main menu and start over again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HEF1972
Site Experience FeedbackSep 4, 2026
The website is exceptionally well-structured and user-friendly. I was able to locate all of my items with ease, and I look forward to utilizing your services again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10